View Poll Results: How often do your SPG Platinum Amenity points fail to post?
Very frequently -- A high percentage of the time.
6
6.25%
Fairly often -- Enough to be a hassle.
29
30.21%
Infrequently -- Every once in a while, but it's the exception.
53
55.21%
Never -- I always get them without having to contact anyone.
8
8.33%
Voters: 96. You may not vote on this poll
Missing your Platinum Amenity points? List the hotel here
Dec 19, 2009, 2:30 pm
#1
used to be 'Flyfarfar'
Original Poster
Join Date: Jun 2005
Location: SE
Programs: DL, AA, SPG, MR, HGP, IHG
Posts: 660
Missing your Platinum Amenity points? List the hotel here
Given the high interest in the thread "Lurker - Help! Get the Platinum 500 problem fixed! It is ridiculous" I thought it would be a good idea if we started a thread to list the properties that have "trouble" automatically posting the 500 Platinum Amenity points.
This can give fellow FTers a heads up that they will have to chase the points at the following properties.
Here is a list of properties confirmed to have trouble posting the 500 points. I'll try to update this post as more properties are identified.
US
District of Columbia
W Washington DC - DC (award)
Maryland
Westin Baltimore Airport - Baltimore (paid)
North Carolina
Sheraton 4 Points - Charlotte (paid)
Nevada
Planet Hollywood - Las Vegas (paid)
Europe
Switzerland
Arabella Sheraton Seehof - Davos (Award Stay)
This can give fellow FTers a heads up that they will have to chase the points at the following properties.
Here is a list of properties confirmed to have trouble posting the 500 points. I'll try to update this post as more properties are identified.
US
District of Columbia
W Washington DC - DC (award)
Maryland
Westin Baltimore Airport - Baltimore (paid)
North Carolina
Sheraton 4 Points - Charlotte (paid)
Nevada
Planet Hollywood - Las Vegas (paid)
Europe
Switzerland
Arabella Sheraton Seehof - Davos (Award Stay)
Last edited by The Weekly Flyer; Dec 19, 2009 at 5:54 pm
Dec 19, 2009, 3:27 pm
#2
Join Date: Aug 2001
Posts: 9,677
In my experience, there are properties that occasionally miss the amenity but not 100% of the time. Not sure if it depends on the person checking you in.. or the hotel's system.
Still, is there any benefit to making a list of these properties? One quick email to SPG solves this w/o hassle...
Still, is there any benefit to making a list of these properties? One quick email to SPG solves this w/o hassle...
Dec 19, 2009, 4:53 pm
#3
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
I think it would be beneficial as well to denote if the missing points occur on a paid stay, award stay, or both as I've found that unless there are incidental charges, the bonus points never post on an award stay regardless of the property.
Dec 19, 2009, 5:30 pm
#4
Suspended
Join Date: Feb 2009
Posts: 758
Davos, Switzerland
Arabella Sheraton Seehof: Free stay
Las Vegas, USA
Planet Hollywood: Two paid stays
Arabella Sheraton Seehof: Free stay
Las Vegas, USA
Planet Hollywood: Two paid stays
Last edited by nissan motor; Dec 19, 2009 at 6:18 pm
Dec 19, 2009, 5:48 pm
#5
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Two recent ones:
Planet Hollywood LV - paid stay
W Washington DC - award stay
Planet Hollywood LV - paid stay
W Washington DC - award stay
Dec 19, 2009, 10:16 pm
#6
Join Date: Dec 2004
Location: AUS
Posts: 690
I haven't missed any 500 point amenities at all, but did miss the 250-point amenities at these properties:
All of these opened recently.
Coincidentally (I think), those particular Element and Aloft properties also weren't treated as SPG spending by AmEx.
- Aloft Austin at the Domain (paid)
- Four Points by Sheraton San Antonio Northwest (three paid stays)
- Element Houston Vintage Park (paid); a later stay did post the amenity
All of these opened recently.
Coincidentally (I think), those particular Element and Aloft properties also weren't treated as SPG spending by AmEx.
Dec 20, 2009, 4:44 am
#8
Join Date: Oct 2006
Location: SFO
Programs: AS MVP, Hilton Diamond, Marriot LTG
Posts: 614
Sheraton San Jose, didn't get my 500pts plat amenity 3 out of 4 times.
Dec 20, 2009, 8:34 am
#9
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
In my experience, there are properties that occasionally miss the amenity but not 100% of the time. Not sure if it depends on the person checking you in.. or the hotel's system.
Still, is there any benefit to making a list of these properties? One quick email to SPG solves this w/o hassle...
Still, is there any benefit to making a list of these properties? One quick email to SPG solves this w/o hassle...
Dec 20, 2009, 8:46 am
#10
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Sheraton San Jose, 3 of 3 this past quarter posted when regular points posted on paid stays
PH Las Vegas, 2 of 2 this past quarter posted when regular points posted on paid stays.
I think that the only time it was NOT posted was when I was "flip-floppy" about what amenity I wanted (did not choose at check-in) and forgot to tell the front desk that I wanted the points...YMMV
Dec 20, 2009, 9:09 am
#11
Join Date: Jan 2005
Location: Singapore
Programs: SPG LTP, HH D
Posts: 729
I had repeated stays at one property that would without fail promptly post the 500 points Plat Amenity after each stay.
Too bad that the aforementioned clockwork regularity and promptness did not extend to the posting of the correct amount of points arising from the bills. Had to go through SPG each and every time for those.
Too bad that the aforementioned clockwork regularity and promptness did not extend to the posting of the correct amount of points arising from the bills. Had to go through SPG each and every time for those.
Dec 20, 2009, 9:09 am
#12
Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,655
2 more properties
250 point platinum amenity did not post for paid stay at Aloft Arundel Mills.
500 point platinum amenity did not post for award stay at W New York (Lexington Ave).
500 point platinum amenity did not post for award stay at W New York (Lexington Ave).
Dec 20, 2009, 12:45 pm
#13
Suspended
Join Date: Jan 2003
Posts: 8,720
Thread is a waste of time, as is the other cited. Yes, it would be nice if bonus points and Diamond amenity posted all the time -- but they don't.
Sometimes posts automatically, sometimes not. Big deal.
Just call SPG for missing points. Same with Hyatt.
You know what is missing -- they don't give you any hassle.
Dec 20, 2009, 1:10 pm
#14
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Folks, if you don't find value in a particular thread, just ignore it. Clearly some FT members have significant energy about this issue and if they feel that drawing more public attention to the recurring situations might be helpful, they are entitled to do so. Just as you are entitled to decide not to read it. 
So let's please not take this thread further off-topic by debating its merit. As they say, 'just vote with your feet.'
So let's please not take this thread further off-topic by debating its merit. As they say, 'just vote with your feet.'
Dec 20, 2009, 1:20 pm
#15
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,832
I actually find SPG to be pretty good about this...I voted infrequently.
Now if someone could start this on Hyatt...I RARELY get any of the bonuses posted there...
Now if someone could start this on Hyatt...I RARELY get any of the bonuses posted there...