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Which airlines has BEST/WORST IT system on their web site within *A?

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Which airlines has BEST/WORST IT system on their web site within *A?

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Old Dec 10, 2008, 8:01 am
  #1  
AHO
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Join Date: Sep 2001
Location: Sweden
Posts: 2,044
Which airlines has BEST/WORST IT system on their web site within *A?
I vote SAS(SK) as worst IT system within *A.

Because:
  • Every country has differnt booking system, different information about FFP etc.
  • You cannot see how many miles you will earn or which booking class you will be booked BEFORE completion of the booking. (You'll have it in e-ticket though)
  • Even you sometimes cannot check in online with the booking reference code which you've made directly on their web site!
  • Many errors, of course...
Within my knowledge, I vote for best IT sytem,
OS for in general
NH for *A Award booking
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Old Dec 10, 2008, 9:16 am
  #2  
 
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
Sorry, but OS sucks. You can't even find J fares (unrestricted) on its site without complications and errors.
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Old Dec 13, 2008, 1:24 am
  #3  
 
Join Date: Mar 2008
Location: Melbourne, Australia
Posts: 45
The SQ website seems really crappy for multi stop bookings as you can only have 4 different cities.
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Old Dec 15, 2008, 8:32 pm
  #4  
 
Join Date: Jun 2007
Location: Sydney, Australia
Programs: QFF, Velocity, Asiana
Posts: 296
Everyone seems to have positive things to say about the ANA site since you can find award seats easily across the entire alliance, something no one else seems to have managed.
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Old Dec 16, 2008, 8:50 am
  #5  
 
Join Date: Nov 2003
Location: YYZ
Posts: 1,675
You want the worst? Try www.flysaa.com. I am not sure they are ever quite "up".
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Old Dec 16, 2008, 12:37 pm
  #6  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,909
Originally Posted by stevenshev
Sorry, but OS sucks. You can't even find J fares (unrestricted) on its site without complications and errors.
Unrestricted business on OS books into the C bucket. J is very restricted business class on OS.
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Old Dec 16, 2008, 12:51 pm
  #7  
AHO
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Join Date: Sep 2001
Location: Sweden
Posts: 2,044
Originally Posted by Sea-Wolf
Everyone seems to have positive things to say about the ANA site since you can find award seats easily across the entire alliance, something no one else seems to have managed.
The year is soon 2009, there are still only AC and NH which offers *A Award online booking system.

I wonder which year we will see that all *a airlines offer online *A Award booking system. (Year 2052?)
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Old Dec 16, 2008, 1:25 pm
  #8  
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,263
What, no-one has complained about AC.com yet?
One of the worst for sure, especially in terms of reliability and functionality.
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Old Dec 16, 2008, 2:18 pm
  #9  
 
Join Date: Oct 2004
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I'm happy to say that united.bomb isn't the worst within *A.
CA or FM should be the worst.
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Old Dec 17, 2008, 12:20 am
  #10  
 
Join Date: Sep 2005
Location: OOL
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Posts: 3,659
Not quite in *A yet, but Continental.com is rather good, could be the best.

[The fact that you can never find award flights isn't a website problem.]
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Old Dec 19, 2008, 11:00 am
  #11  
 
Join Date: Jul 2007
Programs: Marriott Titanium
Posts: 461
BD are awful.... At the moment you cant ring the call centre due to telephone diffficulties, and the website is freezing so you cant make a booking there either..

Is it the Australian SAS website lets you know which booking class you are booking into?
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Old Dec 19, 2008, 4:22 pm
  #12  
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Best site: united.com. Lufthansa's is not bad either. Worst sites are SAS and US Air.
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Old Dec 19, 2008, 4:25 pm
  #13  
 
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
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I can't believe it took until post #11 for someone to suggest bmi
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Old Dec 19, 2008, 4:25 pm
  #14  
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Originally Posted by MatthewLAX
Best site: united.com. Lufthansa's is not bad either. Worst sites are SAS and US Air.
Now if we could only put UA's IT department in charge of UA inflight service!
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Old Dec 20, 2008, 11:34 am
  #15  
 
Join Date: Oct 2004
Location: NYC
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Originally Posted by MatthewLAX
Best site: united.com. Lufthansa's is not bad either. Worst sites are SAS and US Air.
This must be a joke. right?
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