Community
Wiki Posts
Search

Circle Asia Problems

Thread Tools
 
Search this Thread
 
Old Sep 23, 2008 | 7:28 am
  #16  
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
20 Years on Site
 
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,939
If using etickets, can someone suggest how to avoid these problems? Would it be good to call the operating airline and confirm with them. Can I ask them to tell me the ticket#? If yes, and if the ticket was issued by UA can a resv agent see a UA ticket#?
UA Fan is offline  
Old Sep 23, 2008 | 7:34 am
  #17  
A FlyerTalk Posting Legend
20 Countries Visited
2M
50 Countries Visited
20 Years on Site
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,184
Originally Posted by FedUp2
Say you are flying on OZ metal on a flight which also happens to be a UA code share (e.g. ICN-SFO). Now if you are a UA Mileage Plus member (Premier Executive or above), you would get 100% bonus miles with a UA flight number, but only the regular miles if you flew on a OZ number.
You are incorrect. UA (and I believe the entire Star Alliance) only goes by the operator of the flight - the flight number has no bearing whatsoever on mileage earning (except for the special Air China exception). Perhaps you're thinking of one of the other alliances?
mahasamatman is offline  
Old Sep 23, 2008 | 9:15 am
  #18  
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
20 Years on Site
 
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,939
Originally Posted by mahasamatman
You are incorrect. UA (and I believe the entire Star Alliance) only goes by the operator of the flight - the flight number has no bearing whatsoever on mileage earning (except for the special Air China exception). Perhaps you're thinking of one of the other alliances?
I wish this were untrue.
UA Fan is offline  
Old Sep 23, 2008 | 12:17 pm
  #19  
15 Years on Site
 
Join Date: Oct 2006
Location: BCN
Programs: UA 1K
Posts: 1,084
Originally Posted by UA Fan
If using etickets, can someone suggest how to avoid these problems? Would it be good to call the operating airline and confirm with them. Can I ask them to tell me the ticket#? If yes, and if the ticket was issued by UA can a resv agent see a UA ticket#?
The issuing airline can tell you the ticket #...what I would do if there's potential for an issue is:
  • Carry a printed copy of the latest e-Ticket receipt with you when you check in (this will have the ticket number and all flights booked)
  • Call the operating carrier before you travel to confirm the reservation
  • Be prepared to call the issuing carrier if you run into an issue (though it seems there's usually not a lot that they'll be able to do once you're at the airport)

Guy Betsy, I wonder if you have any other tips?
glex50 is offline  
Old Sep 23, 2008 | 1:29 pm
  #20  
50 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,698
I have also run into this problem, in my case I do not even recall who the issuing
carrier was, but I was leaving TPE on UA to NRT, and connecting to AC to YVR/YYZ.
I had changed the date from the previous day, and the routing had changed from
TPE-NRT-YYZ since the non-stop was not running that day. I spent 50 minutes at
the check-in counter while UA and AC's local agent battled this out on the phone,
despite my having emailed confirmations, including ticket numbers.

For paper tickets, I still carry the small endorsement stickers, which, having called
the airline to confirm changes, i would then sticker myself.
IluvSQ is offline  
Old Sep 23, 2008 | 2:16 pm
  #21  
Moderator, Hilton Honors
Conversation Starter
All eyes on you!
20 Years on Site
 
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
Originally Posted by mahasamatman
You are incorrect. UA (and I believe the entire Star Alliance) only goes by the operator of the flight - the flight number has no bearing whatsoever on mileage earning (except for the special Air China exception). Perhaps you're thinking of one of the other alliances?
Right. For *A it is (mostly) the metal that matters. For OW it is (mostly) the marketing airline that matters.
Kiwi Flyer is offline  
Old Oct 2, 2008 | 4:46 pm
  #22  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
All eyes on you!
 
Join Date: Oct 1999
Posts: 11,862
All in all, a good reason to request a paper ticket. Not sure, if issuing carriers would oblige though.
cesco.g is offline  
Old Oct 3, 2008 | 3:52 pm
  #23  
 
Join Date: Oct 1999
Location: Sydney NSW Australia
Posts: 2,337
Originally Posted by glex50
The issuing airline can tell you the ticket #...what I would do if there's potential for an issue is:
  • Carry a printed copy of the latest e-Ticket receipt with you when you check in (this will have the ticket number and all flights booked)
  • Call the operating carrier before you travel to confirm the reservation
  • Be prepared to call the issuing carrier if you run into an issue (though it seems there's usually not a lot that they'll be able to do once you're at the airport)

Guy Betsy, I wonder if you have any other tips?
I'm not GB but have a tip. If a carrier holds all the live segments and reissues the ticket, all they need to do is send the new ETKT number to the other carriers with a TKNE SSR entry. Same deal if your agent holds the live segments and reissues the tickets.
If your agent still holds all the live segments but a carrier has reissued a new ticket against a mix of their live segments and passive segments in their system, give your agent the new ticket number and get them to generate the new ticket number to the remaining carriers via the TKNE entry.
Even the old TKNM/TKNO/TKNA entries should work, although they won't generate through as a E-Ticket, but the new ticket information would be in the booking at least, so the check-in agent can find it in the SSR/OSI fields.

The easiest workaround solution is to ensure you keep your new ticket number information handy to provide in event of problems. Once the carriers (well most of the carriers, given the doubts expressed in this thread) have a ticket number, they should be able to bring it up and associate it in the system.
Al B is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.