Schedule change, reaccomodation refused
Aug 11, 2008 | 8:15 pm
#1
Original Poster
Join Date: Mar 2007
Location: Washington DC
Programs: AA Plat
Posts: 1,304
Schedule change, reaccomodation refused
Has anyone had the booking carrier tell them that they were out of luck when a schedule change broke a connection? I have an upcoming *A award ticket in C on AC & NZ. AC monkeyed with its schedule and broke my return connection in NRT. US (the booking carrier) is telling me to go pound sand because there is no other award availability for that itinerary on nearby dates. Is my ticket truly worthless now? Or are there some magic words that might help the agent figure out a way to rebook me?
Aug 11, 2008 | 10:00 pm
#2
Join Date: Jul 2008
Location: MNL
Posts: 106
I work for UA. If OA makes a sked change on a Star award ticket & problems arise, that carrier becomes responsible for 'fixing it.' If that carrier's not willing to help (hello, SQ!!), there's nothing we can do. UA will not open award seats on its own aircraft, even though we sold the ticket. We can search for current availability or offer a refund.
Aug 12, 2008 | 1:50 am
#3
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,157
The airline can fulfill their duty by offering you a full refund. Other than that you are at their mercy.
Aug 13, 2008 | 6:21 pm
#4
Join Date: Sep 2007
Programs: HH-S WS-G
Posts: 667
There is a thread in the AC forum that deals with pretty much the same problem. It makes refrence to Rule CIC*77. I don't know if it applies across all *A carriers but since you are dealing with AC you may have success if you call their agents directly and have them review CIC*77. Rule CIC*77 applies to both revenue & Aeroplan bookings, including consolidators bookings.
The full text is in post#3 of this thread
http://www.flyertalk.com/forum/showthread.php?t=17335
The full text is in post#3 of this thread
http://www.flyertalk.com/forum/showthread.php?t=17335