Problem getting RTW calculator to load
May 4, 2005 | 5:28 am
#1
Original Poster
Join Date: Sep 2003
Location: Terra Australis Cognita
Posts: 5,353
Problem getting RTW calculator to load
Greetings,
I installed the RTW calculator yesterday, but it basically doesn't work: I get the cloud splash screen when I load it up, but nothing else happens, and if I hit the "Skip intro" button the window goes blank and stays that way. Anybody else had similar problems?
FWIW, I'm running Windows XP, and the Star Timetable works fine. (I also had major problems with the conduit thing, but getting rid of that helped...)
I installed the RTW calculator yesterday, but it basically doesn't work: I get the cloud splash screen when I load it up, but nothing else happens, and if I hit the "Skip intro" button the window goes blank and stays that way. Anybody else had similar problems?
FWIW, I'm running Windows XP, and the Star Timetable works fine. (I also had major problems with the conduit thing, but getting rid of that helped...)
May 4, 2005 | 5:39 am
#2
Join Date: Apr 2005
Location: UK
Programs: A3 Gold
Posts: 1,538
jpatokal
Nope, works fine for me.
This is begining to sound like a IT help desk
... IMHO, the first thing to do is to make sure your PC has the minimum requirements to handle the program. Were you opening too many applications when you tried to launch the RTW calc?
Nope, works fine for me.
This is begining to sound like a IT help desk
... IMHO, the first thing to do is to make sure your PC has the minimum requirements to handle the program. Were you opening too many applications when you tried to launch the RTW calc?
May 4, 2005 | 6:16 am
#3
Join Date: Apr 2005
Location: STO/DUS
Posts: 394
Originally Posted by jpatokal
I installed the RTW calculator yesterday, but it basically doesn't work: I get the cloud splash screen when I load it up, but nothing else happens, and if I hit the "Skip intro" button the window goes blank and stays that way. Anybody else had similar problems?
May 4, 2005 | 10:42 am
#4
Original Poster
Join Date: Sep 2003
Location: Terra Australis Cognita
Posts: 5,353
Originally Posted by esv
Yes, and they had to do with the Flash Player that the calculator unfortunately depends on. You must have a recent version of the Flash plugin installed in Internet Explorer (I think version 6 or later).
And I suppose it would be way too hard to check for the correct versions and print an error message if it's required to run the software
May 31, 2005 | 4:35 am
#5
Join Date: Sep 2004
Location: akl
Programs: UA 1k, Qantas, Delta, Accor Gold, Marriott Gold, SPG Gold
Posts: 405
I had the same problem as jpatokal. I was using WinXP with Mozilla (Firefox), and the RTW Calculator failed as described. The solution is indeed to download the flash control with IE... apparently there's a different one for IE and Mozilla, and the Star Calculator required the IE version.