Asked for SA card again. I've never even seen one!
Feb 27, 2018, 2:52 pm
#1
Original Poster
Join Date: Jun 2005
Posts: 208
Asked for SA card again. I've never even seen one!
Hi all -
For about the 5th I was in some dinky airport and was asked to show my Star Alliance Gold card to get into the lounge. This time it was in Kharkiv in Ukraine. No big deal, the crappy lounge also took priority pass select (but only if you physically had the card!). But, this is not the first time I've been asked for the card and denied because I don't have it. It says UA*GOLD on the boarding pass, but that isn't good enough sometimes.
I've never actually see an SA card - is that a thing? I have never gotten a welcome packet or anything - I assumed it all goes through UA. What's up?
For about the 5th I was in some dinky airport and was asked to show my Star Alliance Gold card to get into the lounge. This time it was in Kharkiv in Ukraine. No big deal, the crappy lounge also took priority pass select (but only if you physically had the card!). But, this is not the first time I've been asked for the card and denied because I don't have it. It says UA*GOLD on the boarding pass, but that isn't good enough sometimes.
I've never actually see an SA card - is that a thing? I have never gotten a welcome packet or anything - I assumed it all goes through UA. What's up?
Feb 27, 2018, 3:14 pm
#2
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
You should be able to request one from UA. It's annoying to have to carry yet another card but it's also good to have incase a system doesn't work properly and you want/need your benefits.
Feb 27, 2018, 9:00 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Feb 27, 2018, 9:05 pm
#6
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Feb 28, 2018, 1:37 am
#7
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Was it a contract lounge? This happens a lot more often in contract lounges than actual *A lounges owned by a *A carrier. The only one of those that has carded me recently is the SQ lounge in HKG (and digital card was enough).
Feb 28, 2018, 11:25 am
#8
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,219
In this case I hope the lounge you wish to enter accepts cash payments, AND that you have a CC in your "slimmer" wallet. Otherwise ... too bad, join the plebes near the "Golden Arches"....
Feb 28, 2018, 11:35 am
#9
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,219
From past experiences, I make it a point to ALWAYS carry my BAEC Silver and A3 Gold cards. It was needed with AC in Canada wrt baggage allowances... and with access to a QF lounge in MEL (or was it LST? ).
Feb 28, 2018, 1:17 pm
#10
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,343
All *A airlines gives their *G members physical cards. UA is the exception where you have to ask for one. I think they are being cheap really by not mailing it without having to ask for it.
A lot of lounges big and small card you. SQ SKL lounges do it frequently. Many *A airlines ask for it at check in too.
All travellers should carry it... if not on themselves in their check-in at least. Just like they would their PP or other lounge access cards.
A lot of lounges big and small card you. SQ SKL lounges do it frequently. Many *A airlines ask for it at check in too.
All travellers should carry it... if not on themselves in their check-in at least. Just like they would their PP or other lounge access cards.
Feb 28, 2018, 2:40 pm
#11
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Many don't nowadays. Asiana doesn't unless you're in Korea or Germany.
Feb 28, 2018, 7:01 pm
#12
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Feb 28, 2018, 7:08 pm
#13
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Here's an old one from some blog
What's in the Air Canada Elite Kit? - Economy Class & Beyond
Feb 28, 2018, 9:03 pm
#14
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,343
They insisted I have a card to get access to those counters. They each argued with me for a few minutes about how necessary it was to show my card to them. It was only when I raised my voice they allowed me through. Not that I think I need to show them my card even if I’m carrying it on me but it’s an unnecessary hassle. It’s just smoother sailing when you have the card.
Mar 1, 2018, 2:17 am
#15
Join Date: Feb 2013
Location: Melbourne, AU
Programs: *A Gold, QF (ex-QP), AA, TG, A3 Gold, VA, SQ
Posts: 358
The Star Alliance Reference Guide is abundantly clear that a BP showing *G is sufficient for lounge access. An airline gold card is only required should the BP not show *G...
Reference Guide - Airports Information - Lounge Access
"Star Alliance Gold (SAG) customers travelling in any class on Star Alliance flights
Star Alliance Gold customers have access to any member carriers' owned lounge that displays the Star Alliance Gold logo. Customers will need to present a boarding pass for a Star Alliance flight departing from the local airport. If the boarding pass does not carry the Star Alliance Gold indicator XX*G, the customer will need to also show a valid Star Alliance Gold card. Customers are entitled to a maximum of one guest. Restrictions apply for United MileagePlus Star Alliance Gold customers wishing to access United Clubs within the U.S., who may only access the United Clubs within the U.S. when travelling in conjunction with an international Star Alliance flight. In cases of discrepancy between the loyalty status level displayed on any form of identification presented for lounge access by the customer and what is displayed in the Star Alliance Premium Customer Database, the highest displayed level will be honoured for lounge access and billing purposes. If no XX*G indicator is displayed on the boarding pass and a manual PCD validation of the Frequent Flyer Number is performed by the lounge staff, the status displayed in the PCD will be honoured for access and billing purposes. In the event no manual PCD validation can be performed, the status displayed on the FFP card will be honoured."
You may wish to carry a PDF copy of the guide to stop lounges trying to ignore the official rules ...
https://portal.staralliance.com/empl...eference-guide
Reference Guide - Airports Information - Lounge Access
"Star Alliance Gold (SAG) customers travelling in any class on Star Alliance flights
Star Alliance Gold customers have access to any member carriers' owned lounge that displays the Star Alliance Gold logo. Customers will need to present a boarding pass for a Star Alliance flight departing from the local airport. If the boarding pass does not carry the Star Alliance Gold indicator XX*G, the customer will need to also show a valid Star Alliance Gold card. Customers are entitled to a maximum of one guest. Restrictions apply for United MileagePlus Star Alliance Gold customers wishing to access United Clubs within the U.S., who may only access the United Clubs within the U.S. when travelling in conjunction with an international Star Alliance flight. In cases of discrepancy between the loyalty status level displayed on any form of identification presented for lounge access by the customer and what is displayed in the Star Alliance Premium Customer Database, the highest displayed level will be honoured for lounge access and billing purposes. If no XX*G indicator is displayed on the boarding pass and a manual PCD validation of the Frequent Flyer Number is performed by the lounge staff, the status displayed in the PCD will be honoured for access and billing purposes. In the event no manual PCD validation can be performed, the status displayed on the FFP card will be honoured."
You may wish to carry a PDF copy of the guide to stop lounges trying to ignore the official rules ...
https://portal.staralliance.com/empl...eference-guide
Last edited by timster; Mar 1, 2018 at 2:23 am