RTW ticket problems
May 3, 2015 | 9:35 am
#1
Original Poster
Join Date: May 2015
Posts: 7
RTW ticket problems
Hi all,
I'm not sure if anyone can help me with this, but let's try:
I'm trying to buy a star alliance RTW ticket to september, but I keep getting this error: "We are not able to confirm your selected flights. Please cancel these segments and resubmit your confirmation request. (15078 - 1008)"
Does anyone know how to work this out? I changed a few flights, but I continue to get this same problem.
I tried to contact star alliance and lufthansa (the first flight company), but neither have been helpful.
Thanks a lot!
I'm not sure if anyone can help me with this, but let's try:
I'm trying to buy a star alliance RTW ticket to september, but I keep getting this error: "We are not able to confirm your selected flights. Please cancel these segments and resubmit your confirmation request. (15078 - 1008)"
Does anyone know how to work this out? I changed a few flights, but I continue to get this same problem.
I tried to contact star alliance and lufthansa (the first flight company), but neither have been helpful.
Thanks a lot!
May 3, 2015 | 5:01 pm
#4
Original Poster
Join Date: May 2015
Posts: 7
I'm booking a rtw ticket beginning in Brazil and going through eastern europe, france, southeast asia and USA.
I tried to change the flights, but I keep getting the same error. Do I need to change it until a find one that goes through?
Thanks for the replys!
I tried to change the flights, but I keep getting the same error. Do I need to change it until a find one that goes through?
Thanks for the replys!
May 4, 2015 | 12:23 pm
#7
Join Date: Dec 2010
Location: CPH
Programs: Lifetime SK Gold
Posts: 48
If you remove the SPU-CDG-IST legs and replace with SPU-IST it works, you also have the possibility to reorder the ATH-SPU-CDG leg to CDG-SPU-ATH
Happy travels
May 4, 2015 | 3:10 pm
#8
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,032
I don't have an answer to the original questions, but I had several RTWs with backtracking in different continents (last one just 4 weeks ago). It never was an issue, but I usually book thru my travel agent - it is well worth his fee because he handles all these issues, all rebookings (which I usually need at least once or twice per RTW) and so on.
May 5, 2015 | 7:14 am
#9
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,702
May 5, 2015 | 8:54 am
#10
Original Poster
Join Date: May 2015
Posts: 7
It's not backtracking.
I changed the route so it wouldn't include backtracking inside the continents, but it still didn't work.
Almost a week that I've been trying and no success so far.
I guess I'm going to try OneWorld instead of Star Alliance now.
Thanks, guys.
I changed the route so it wouldn't include backtracking inside the continents, but it still didn't work.
Almost a week that I've been trying and no success so far.
I guess I'm going to try OneWorld instead of Star Alliance now.
Thanks, guys.
May 5, 2015 | 9:45 am
#11
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,446
Paid *A RTW allows backtracking within the 3 IATA zones (Americas, Europe/Middle East/Africa, Asia & Southwest Pacific). Your routing seems fine in that regard.
I presume you have the minimum 10 days duration, 3 stops over 24 hours, no more than one stopover in each city, etc.
It may just be the link between the tool interface and booking engine is down. Try contacting LH (who does the ticketing for the RTW tool) - if you give them the itinerary you want to ticket they should be able to do it manually or tell you what the problem is in terms of fare rules.
I presume you have the minimum 10 days duration, 3 stops over 24 hours, no more than one stopover in each city, etc.
It may just be the link between the tool interface and booking engine is down. Try contacting LH (who does the ticketing for the RTW tool) - if you give them the itinerary you want to ticket they should be able to do it manually or tell you what the problem is in terms of fare rules.
May 8, 2015 | 9:10 am
#12
Original Poster
Join Date: May 2015
Posts: 7
Hey guys,
I guess that the problem is solved and the site engine is working, however, now I have a new problem...
The website charges me in Reais (BRL) but the site is outside Brazil. Local regulation does not allow foreign purchases in BRL. So, I would need to buy the tickets with fares in USD or Euros. Does anyone know how to change this? It's automatic in BRL with no options to change it.
Thanks again!
I guess that the problem is solved and the site engine is working, however, now I have a new problem...
The website charges me in Reais (BRL) but the site is outside Brazil. Local regulation does not allow foreign purchases in BRL. So, I would need to buy the tickets with fares in USD or Euros. Does anyone know how to change this? It's automatic in BRL with no options to change it.
Thanks again!
May 8, 2015 | 8:26 pm
#13
Join Date: Jan 2006
Posts: 930
Save the itinerary in the *A tool. Call LH, ask for the rtw desk, give them the rtw identifier, ask to pay in currency of choice, and pay with your cc on the phone.
May 20, 2015 | 6:23 pm
#15
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,816