ExpertFlyer and United Differ on Availability
Jul 19, 2010 | 4:39 am
#1
Original Poster
Join Date: May 2008
Location: Missoula, MT
Programs: Delta DM, United GS, Avis CHM, Hertz GP
Posts: 65
ExpertFlyer and United Differ on Availability
I have an ExpertFlyer alert on for TAM LHR-GRU D class on 24th July. No e-mail from them for over 17 hours, but when I randomly called United Reservations to check on this for me, they said that they can confirm me on LHR-GRU D class on TAM.
When I told United that this is conflicting with my source (ExpertFlyer), the CSR said that it just opened. Which I find difficult to believe (a random opening while EF still says D0)
Does Expertflyer show all revenue inventory fare bucket availability? What could be the explanation?
When I told United that this is conflicting with my source (ExpertFlyer), the CSR said that it just opened. Which I find difficult to believe (a random opening while EF still says D0)
Does Expertflyer show all revenue inventory fare bucket availability? What could be the explanation?
Jul 19, 2010 | 9:47 am
#3
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Did you check EF while UA was saying it was available?
EF notifications are not real-time. They run the query every now and then - more frequently as the query date gets closer - so it is entirely possible that the seats did open up between the last EF query and when you called.
EF notifications are not real-time. They run the query every now and then - more frequently as the query date gets closer - so it is entirely possible that the seats did open up between the last EF query and when you called.
Jul 19, 2010 | 10:09 am
#4
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
I have an ExpertFlyer alert on for TAM LHR-GRU D class on 24th July. No e-mail from them for over 17 hours, but when I randomly called United Reservations to check on this for me, they said that they can confirm me on LHR-GRU D class on TAM.
When I told United that this is conflicting with my source (ExpertFlyer), the CSR said that it just opened. Which I find difficult to believe (a random opening while EF still says D0)
Does Expertflyer show all revenue inventory fare bucket availability? What could be the explanation?
When I told United that this is conflicting with my source (ExpertFlyer), the CSR said that it just opened. Which I find difficult to believe (a random opening while EF still says D0)
Does Expertflyer show all revenue inventory fare bucket availability? What could be the explanation?
Jul 19, 2010 | 9:38 pm
#5
Original Poster
Join Date: May 2008
Location: Missoula, MT
Programs: Delta DM, United GS, Avis CHM, Hertz GP
Posts: 65
I got the seat.
EF Voice - I will e-mail EF when I get a chance as it is important for me to not have to spend a lot of time calling United's desk to check on seat availability. But if this is always a possibility, I'll always be wondering if EF is giving me dependable information.
Thanks,
Anuj
EF Voice - I will e-mail EF when I get a chance as it is important for me to not have to spend a lot of time calling United's desk to check on seat availability. But if this is always a possibility, I'll always be wondering if EF is giving me dependable information.
Thanks,
Anuj
Jul 20, 2010 | 11:44 am
#6
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,929
I got the seat.
EF Voice - I will e-mail EF when I get a chance as it is important for me to not have to spend a lot of time calling United's desk to check on seat availability. But if this is always a possibility, I'll always be wondering if EF is giving me dependable information.
EF Voice - I will e-mail EF when I get a chance as it is important for me to not have to spend a lot of time calling United's desk to check on seat availability. But if this is always a possibility, I'll always be wondering if EF is giving me dependable information.