Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Spirit Airlines | Free Spirit
Reload this Page >

Spirit Airlines Collapses – Operational Meltdown Leads To Hundreds Of Delays + Cancel

Community
Wiki Posts
Search

Spirit Airlines Collapses – Operational Meltdown Leads To Hundreds Of Delays + Cancel

Thread Tools
 
Search this Thread
 
Old Aug 2, 2021, 4:37 pm
  #1  
Original Poster
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
Spirit Airlines Collapses – Operational Meltdown Leads To Hundreds Of Delays + Cancel

Reports of rioting at SJU today, possibly secondary to NK's massive service disruptions. Staff reportedly being told to shelter in the airport and change out of uniform to avoid being targeted. Anyone on the ground can confirm/clarify?

Reports here: https://liveandletsfly.com/spirit-airlines-collapses/
OhDoctor is offline  
Old Aug 2, 2021, 7:52 pm
  #2  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
Spirit is pretty much the only airline I won't fly. This isn't going to change.
CPRich is offline  
Old Aug 3, 2021, 5:49 am
  #3  
Original Poster
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
Originally Posted by CPRich
Spirit is pretty much the only airline I won't fly. This isn't going to change.
Flew them once when they were the only ones flying direct to MYR. Occasionally tempted to fly the Big Front Seat but otherwise agree with you.
OhDoctor is offline  
Old Aug 3, 2021, 12:07 pm
  #4  
 
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
I've never flown Spirit, and never will, but I do have a friend who is an FA for them out of FLL. He's stuck in Dallas and can't get ahold of crew scheduling at all. According to him, the problem is a complete meltdown of their IT. His next leg was supposed to be to Chicago, but he went to the gate only to find it cxld. He knows the crew hotel at DFW, and thankfully they had a room, so he's there for the foreseeable future.

What a mess.
ewoo likes this.
NoLaGent is offline  
Old Aug 3, 2021, 3:45 pm
  #5  
 
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
Flew Spirit once years ago, nope never again. I would rather walk or just not go
Pretzelsandpeanuts is offline  
Old Aug 3, 2021, 4:52 pm
  #6  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
Originally Posted by CPRich
Spirit is pretty much the only airline I won't fly. This isn't going to change.
You call Sprit an "airline?" I have visions of the Flintstonemobile.
redtop43 is offline  
Old Aug 3, 2021, 6:42 pm
  #7  
Original Poster
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
Appreciate all the NK-bashing and it's mostly deserved but I was hoping to hear from someone on the ground at SJU or one of the other hubs that are getting absolutely demolished at the moment.
futuramadramallama likes this.
OhDoctor is offline  
Old Aug 4, 2021, 7:25 am
  #8  
Original Member
 
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,253
My SO is an FA for another airline and is reading Facebook group messages from Spirit FAs looking for help trying to escape Puerto Rico. No other airlines have spare capacity, and no company support is coming from Spirit. Not a good scene. With all the crew and planes being mispositioned all over the continent, this could take days/weeks to get the house back in order.
wrp96 likes this.
Tino is offline  
Old Aug 4, 2021, 9:10 am
  #9  
Original Poster
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
Originally Posted by Tino
My SO is an FA for another airline and is reading Facebook group messages from Spirit FAs looking for help trying to escape Puerto Rico. No other airlines have spare capacity, and no company support is coming from Spirit. Not a good scene. With all the crew and planes being mispositioned all over the continent, this could take days/weeks to get the house back in order.
Scary for the FA/staff, although I can also imagine how enraged I would be to be abandoned at SJU with no return in sight. For those with the money to buy a new ticket and hop on a different airline, it's not the end of the world, but for those without the means to do so, sleeping at SJU for days on end with staff having essentially abandoned their posts, I could imagine things getting ugly.
OhDoctor is offline  
Old Aug 4, 2021, 9:14 am
  #10  
Original Poster
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,047
update here: https://onemileatatime.com/news/spir...onal-meltdown/

80% (!!!!) of flights delayed or cancelled (predominantly cancelled) network-wide yesterday, and almost 50% of flights already cancelled/delayed today before we've even hit noon EST.
wrp96 and ewoo like this.
OhDoctor is offline  
Old Aug 4, 2021, 9:17 am
  #11  
 
Join Date: Feb 2021
Posts: 122
There's no way to spin this: This is an enormous meltdown for Spirit and the fact that there is another massive wave of cancellations today shows that there's no end in sight.

But the thing I don't understand is this: This is *not* Spirit's first rodeo. They have bases in south Florida and Orlando, where crazy stuff happens all the time. Storms and hurricanes and shootings and whatnot. They've dealt with significant labor issues in the past. They should not be as completely overwhelmed by the situation as they appear to be.

Other things that concern me from the outside looking in:

1. Total radio silence from upper management. Only public statements are vague comments from p.r. people.

2. None of the front-line workers seem to know what's going on.
gsupstate, vincewy and OhDoctor like this.
ewoo is offline  
Old Aug 4, 2021, 10:43 am
  #12  
 
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Originally Posted by ewoo
There's no way to spin this: This is an enormous meltdown for Spirit and the fact that there is another massive wave of cancellations today shows that there's no end in sight.

But the thing I don't understand is this: This is *not* Spirit's first rodeo. They have bases in south Florida and Orlando, where crazy stuff happens all the time. Storms and hurricanes and shootings and whatnot. They've dealt with significant labor issues in the past. They should not be as completely overwhelmed by the situation as they appear to be.

Other things that concern me from the outside looking in:

1. Total radio silence from upper management. Only public statements are vague comments from p.r. people.

2. None of the front-line workers seem to know what's going on.
Is this the premonition of airline shutdown? Not trying to be cynical but this happened to a few carriers abroad in the past when they abruptly announced temporary suspensions of flights for 2-3 days, but after that the airlines indeed suspended operations permanently. Even the employees didn't know what was going on, including the upper managements, let alone front-line employees.
Annerk likes this.
vincewy is offline  
Old Aug 4, 2021, 11:39 am
  #13  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
Originally Posted by ewoo
There's no way to spin this:
They keep trying. Every comment on the cause of the meltdown starts with weather.

The airline cited overlapping weather challenges, system outages and staffing shortages as causes for the widespread cancellations and delays.
Flight impacts:
8/1 - 59%
8/2 - 70%
8/3 - 80%

8/4 is 46% as of 7am.

That’s a lot of weather…
CPRich is offline  
Old Aug 4, 2021, 1:42 pm
  #14  
 
Join Date: Jun 2019
Posts: 38
Originally Posted by CPRich
They keep trying. Every comment on the cause of the meltdown starts with weather.



Flight impacts:
8/1 - 59%
8/2 - 70%
8/3 - 80%

8/4 is 46% as of 7am.

That’s a lot of weather…
it was started by weather which resulted in apparently a lot of people just quitting on the contract ramp and ground handling aspect, which then resulted in crew scheduling melting down
sunnn is offline  
Old Aug 4, 2021, 1:48 pm
  #15  
 
Join Date: Sep 2015
Posts: 865
Originally Posted by sunnn
it was started by weather which resulted in apparently a lot of people just quitting on the contract ramp and ground handling aspect, which then resulted in crew scheduling melting down
When there are jobs easily available in the current job market it makes no sense to work at Spirit wages and work rules. McDonald’s has better employment packages than Spirit.
Jeff767 is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.