Thanks for the vote of confidence, Appletom! WN certainly wouldn't want me for my ability to slowly (but doggedly) write ugly computer code. I get the feeling, however, that I could teach them something about software. And we'd be a good fit; I'm an LCC also! (LCC= "Low Cost Consultant!") Even better, I'm also an LFC! (Low Fare Car..., oops, I meant Low Fee Consultant).

All kidding aside, I'll have more to discuss about this topic, but it will take days (at least) for me to get to all of it.

The misspelling of visibility was caught by the Firefox error console, so it makes no sense for that to have gotten past the internal Quality Assurance folks.

Steve M, there is a thread titled "How to quickly check fare after searching for award seats" that explains a fairly simple workaround for this problem. As stated in the first post, it is quite an annoyance that they make us "Start Over" and enter all the search parameters again. Here is what it would take to include a link on the "Select Flight" page that shows award availability:

1. Include a function something like this in the JavaScript on that page:
   function fnWritePricingLink()
   {
   document.write ("<p class=\"pricingLink\">View <a href=\"" + document.location + "&type=" + "\">prices</a> for these flights!")
   }
2. Add "fnWritePricingLink() ;" to call the function at the appropriate place in the page;
3. Decide what the "pricingLink" paragraph should look like (text size, color, alignment, etc.) and add its definition (a few very short lines of text) to the style sheet.

An example of how it might look would be:

View prices for these flights!

(That example paragrah is a fake link; the JavaScript code above would create a real link.)

The above would only work in browsers with JavaScript enabled and code would have to be added to the "Select Flight" cgi routine to cause the displayed page to have these changes. So the right way to do it would be to just have the cgi routine insert the actual HTML into the page, rather than do it via JavaScript. I don't have access to the cgi so I posted the JavaScript version above to demonstrate that "it ain't rocket (aviation?) science," and it certainly doesn't require modification of the systems used at the airline ticket counters.

Victor, in appreciation for your contributions to this forum and your assistance on my other problem, the online team has my blessing to freely utilize or adapt the above to make this improvement to the southwest.com customer experience.

Edit: I realize you might not want to make this change to the regular live pages of southwest.com without a lot of testing across different platforms. An alternative would be to utilize readers of this forum as your testers. The site already has buildItinerary and buildItinerary2 (maybe the same page); you could copy one of those to buildItineraryFT and copy showItinerary to showItineraryFT. Then make the small modification discussed above to showItineraryFT, and change the form action in buildItineraryFT to post to showItineraryFT. Even if these cgi routines are compiled C programs, it almost surely would take less than one hour of labor to make the change as described here.