Southwest gets two thumbs up from me.
Sep 29, 2005, 11:20 am
#1
Original Poster
Join Date: Mar 2003
Posts: 1,111
Southwest gets two thumbs up from me.
I have status with Northwest and United. A recent project had me flying SWA weekly for the last three months. I had flown them before occasionally but preferred the traditional carriers for upgrades, etc.
Out of my 30+ legs, I had 0 cancelations and only 3 late departures with the worst being 60 minutes. Wow!
I really can't say enough about the employees that SW finds. I can't remember a single instance where any attitude was displayed. None, ever.
I also managed to misbook 5 flights when I booked them a few weeks out in a single session, and once again had no trouble and, more importantly, no additional costs when I realized my mistake.
Awesome airline.
Out of my 30+ legs, I had 0 cancelations and only 3 late departures with the worst being 60 minutes. Wow!
I really can't say enough about the employees that SW finds. I can't remember a single instance where any attitude was displayed. None, ever.
I also managed to misbook 5 flights when I booked them a few weeks out in a single session, and once again had no trouble and, more importantly, no additional costs when I realized my mistake.
Awesome airline.
Sep 30, 2005, 8:47 am
#4
Join Date: Nov 2003
Location: Ann Arbor, MI
Programs: Delta
Posts: 852
My experience has been similar. Was NW Silver before flying WN. In 2 years of WN CP status:
0 cancelled flights.
Few delays, mostly due to weather (T-storms).
All experiences with WN employees friendly/professional.
Had a misbooked discount flight changed for me with no problems, no charges, and a smile.
Peanuts and full drink service on every flight, even fully packed MDW-DTW (sometimes as short as 31 minutes in the air).
FAs have even comped my drinks 2 or 3 times.
0 cancelled flights.
Few delays, mostly due to weather (T-storms).
All experiences with WN employees friendly/professional.
Had a misbooked discount flight changed for me with no problems, no charges, and a smile.
Peanuts and full drink service on every flight, even fully packed MDW-DTW (sometimes as short as 31 minutes in the air).
FAs have even comped my drinks 2 or 3 times.
Sep 30, 2005, 8:05 pm
#6
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
Originally Posted by michaelr
I have status with Northwest and United. A recent project had me flying SWA weekly for the last three months. I had flown them before occasionally but preferred the traditional carriers for upgrades, etc.
Out of my 30+ legs, I had 0 cancelations and only 3 late departures with the worst being 60 minutes. Wow!
I really can't say enough about the employees that SW finds. I can't remember a single instance where any attitude was displayed. None, ever.
I also managed to misbook 5 flights when I booked them a few weeks out in a single session, and once again had no trouble and, more importantly, no additional costs when I realized my mistake.
Awesome airline.
Out of my 30+ legs, I had 0 cancelations and only 3 late departures with the worst being 60 minutes. Wow!
I really can't say enough about the employees that SW finds. I can't remember a single instance where any attitude was displayed. None, ever.
I also managed to misbook 5 flights when I booked them a few weeks out in a single session, and once again had no trouble and, more importantly, no additional costs when I realized my mistake.
Awesome airline.
Sep 30, 2005, 9:00 pm
#8
Join Date: Jul 2005
Location: SLC
Programs: UA 1K//DL Plat//Bonvoy Plat
Posts: 201
Originally Posted by MIKEM
Are you a WN employee? I'm going to barf here.
dave.
Sep 30, 2005, 9:32 pm
#9
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
Originally Posted by davelikestofly
Are you a WN nobody? Oh yeah you are. That's why you don't understand why people appreciate the product they get from WN. Enjoy getting poor service.
dave.
dave.
I do not agree with you that WN has poor service - all in all it's pretty good. As a matter of fact, I had exceptional treatment two days ago on my WN BUR-LAS flight. The gate agent allowed me and my three workmates to catch the earlier flight 10 minutes before the departure time - we walked up 10 minutes before the departure time.
Sep 30, 2005, 10:08 pm
#10
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,664
Originally Posted by MIKEM
everybody is a nobody at WN (except CP holders).
WN passengers are treated better than coach passengers on any other US airline except B6, in my opinion. Yes it's a bus, but it's a friendly bus. So what if we're all Bozos?
Sep 30, 2005, 10:22 pm
#11
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
Originally Posted by nsx
WN passengers are treated better than coach passengers on any other US airline except B6, in my opinion. So what if we're all Bozos?
nsx, technically, was the GA allowed to ticket me onto an earlier flight 10 minutes before departure - I paid the price of the ticket difference? Literally, the plane was completely boarded and all. I was impressed.
Oct 1, 2005, 7:12 am
#12
In Memoriam, FlyerTalk Evangelist
Join Date: Nov 2002
Location: Southern California
Programs: DL: 3.8 MM, Marriott: Lifetime Titanium
Posts: 24,575
Originally Posted by nsx
Yes it's a bus, but it's a friendly bus.
Good summary. In fact, with WNs history of not taking themselves too seriously in their advertising, your quote above would make a good advertising slogan.
Oct 1, 2005, 11:37 am
#15
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,664
Originally Posted by Dunbar
The other nice thing about WN is with lower load factors there's a increased chance of having an empty middle ^