Last name error. Wanna Get Away Points ticket.
Nov 18, 2022, 4:22 pm
#1
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
Last name error. Wanna Get Away Points ticket.
I messed up when making a reservation. So, now, I am trying to find the cheapest way to fix it.
I noticed that the last name for my companion is wrong. Maye an autofill error. First, Middle, and birthdate are all correct.
It's more than 24 hours from making the reservation. The trip is in a couple of weeks.
The SouthWest call center wanted $150 to change the last name.
I am considering cancelling and rebooking at the full-rate using points. Any other ideas?
Thanks.
I noticed that the last name for my companion is wrong. Maye an autofill error. First, Middle, and birthdate are all correct.
It's more than 24 hours from making the reservation. The trip is in a couple of weeks.
The SouthWest call center wanted $150 to change the last name.
I am considering cancelling and rebooking at the full-rate using points. Any other ideas?
Thanks.
Nov 19, 2022, 8:25 am
#2
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
I think you've given contradictory information here.
Is this a points booking, companion pass booking or a cash booking?
If points just cancel it and rebook it with the proper name. No charge except extra points if the fare as gone up.
I can't figure how the $150 charge comes into play unless you booked with cash.
Good luck
Is this a points booking, companion pass booking or a cash booking?
If points just cancel it and rebook it with the proper name. No charge except extra points if the fare as gone up.
I can't figure how the $150 charge comes into play unless you booked with cash.
Good luck
Last edited by joshua362; Nov 19, 2022 at 8:31 am
Nov 20, 2022, 6:50 am
#3
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
All tickets can be cancelled within 24 hours.
then rebook
then rebook
Nov 20, 2022, 5:10 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
If the "companion" is someone close. (spouse, etc)... you can cancel and the credit will be in their account.
BUT - maybe you did not enter their FF account number?
BUT - maybe you did not enter their FF account number?
Nov 20, 2022, 8:19 pm
#6
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
I messed up when making a reservation. So, now, I am trying to find the cheapest way to fix it.
I noticed that the last name for my companion is wrong. Maye an autofill error. First, Middle, and birthdate are all correct.
It's more than 24 hours from making the reservation. The trip is in a couple of weeks.
The SouthWest call center wanted $150 to change the last name.
I am considering cancelling and rebooking at the full-rate using points. Any other ideas?
Thanks.
I noticed that the last name for my companion is wrong. Maye an autofill error. First, Middle, and birthdate are all correct.
It's more than 24 hours from making the reservation. The trip is in a couple of weeks.
The SouthWest call center wanted $150 to change the last name.
I am considering cancelling and rebooking at the full-rate using points. Any other ideas?
Thanks.
Nov 20, 2022, 11:52 pm
#7
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
Yes, looks best to just cancel and rebook using (higher) points.
Yes, I was booking in a hurry and didn't have their Rapid Rewards number when making the booking.
$150 came into play because the call center want the $.
Thanks for the thoughts.
Nov 21, 2022, 6:36 am
#8
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
Years ago I booked a trip backwards, from destination to origin. This happened a few different times, due to latency on the web page when I was booking a series of one way trips back and forth. In each case the airport staff allowed me to take the flight I had intended.
I don’t know if airport staff have the ability to correct a name, but if they do I bet they would accommodate you.
I don’t know if airport staff have the ability to correct a name, but if they do I bet they would accommodate you.
Nov 21, 2022, 4:17 pm
#10
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,462
Isn't name correction a money grab ? To the best of my knowledge, there is no US or FAA rule against airlines changing the name on a ticket. If it is a money grab, then it seems unlikely that they will do it for free at the airport.
Nov 21, 2022, 7:08 pm
#11
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Completely different. (mine). The error is demonstrably nothing more than an oops (No shenanigans).
Yes, looks best to just cancel and rebook using (higher) points.
Yes, I was booking in a hurry and didn't have their Rapid Rewards number when making the booking.
$150 came into play because the call center want the $.
Thanks for the thoughts.
Yes, looks best to just cancel and rebook using (higher) points.
Yes, I was booking in a hurry and didn't have their Rapid Rewards number when making the booking.
$150 came into play because the call center want the $.
Thanks for the thoughts.
Nov 22, 2022, 8:00 am
#12
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
And???
Gonna guess maybe this solution.
To solve the TSA name check issue, you can buy another ticket on a different flight, go through TSA and then cancel. When you board, it does not matter if your name is Mickey Mouse, they just scan the boarding pass.
Gonna guess maybe this solution.
To solve the TSA name check issue, you can buy another ticket on a different flight, go through TSA and then cancel. When you board, it does not matter if your name is Mickey Mouse, they just scan the boarding pass.
Nov 22, 2022, 6:46 pm
#13
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Nov 22, 2022, 10:07 pm
#14
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
Years ago I booked a trip backwards, from destination to origin. This happened a few different times, due to latency on the web page when I was booking a series of one way trips back and forth. In each case the airport staff allowed me to take the flight I had intended.
I don’t know if airport staff have the ability to correct a name, but if they do I bet they would accommodate you.
I don’t know if airport staff have the ability to correct a name, but if they do I bet they would accommodate you.
I know someone who recently had a 1 letter error in their first name and was, eventually, told that can be accommodated. Perhaps one letter errors aren't considered a "name change" and is handled as a "spelling error".
Nov 28, 2022, 8:59 am
#15
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
A name change is not allowed (and a complete different last name would be considered a change).
A name correction of a letter or two (or from Bob, to Robert for ID purposes) is allowed, and some of those can be done self-service on the website.
Just realized this is a points booking, so it cannot be self-served online.
Last edited by SWAVictor; Nov 28, 2022 at 10:21 am