Forgot RR password
Apr 27, 2022, 2:46 pm
#1
Original Poster
Join Date: Aug 2009
Location: BNA and TPA
Programs: AA-EXP, UA, WN, DL- zilch by choice, IHG-Diamond, Marriott-Gold, Hilton Gold,
Posts: 566
Forgot RR password
My wife created her login and password years ago. We've always traveled together and used my login as I do the bookings, both revenue and reward tickets. She has now built up a fair amount of miles and wants to use some. So for the first time in years she attempted to login the Southwest Site. It didn't recognize her password, so it offered the usual questions to verify identity. Her valid answers were rejected, and she was advised to call.
So Southwest does not allow/send an email with a password reset option? We have to call and wait on hold? What will Southwest do once we've gotten through to talk to someone? I understand security, but this seems unhelpful.
So Southwest does not allow/send an email with a password reset option? We have to call and wait on hold? What will Southwest do once we've gotten through to talk to someone? I understand security, but this seems unhelpful.
Apr 27, 2022, 4:14 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
If the answers matched, I bet they would have sent an email.
I have a file with a few hundred passwords. I also keep the "answers" to any questions and which email I used. The detail is in case I die before her, or we both do and kids can get into our accounts and use our miles.
I have a file with a few hundred passwords. I also keep the "answers" to any questions and which email I used. The detail is in case I die before her, or we both do and kids can get into our accounts and use our miles.
Apr 28, 2022, 12:53 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073