"My Account" makeover

Old Sep 14, 20, 3:11 pm
  #1  
nsx
Moderator: Southwest Airlines
Original Poster
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, United Club ex-Lifetime Member
Posts: 19,836
"My Account" makeover

Login at southwest and check out your brand new My Account page. All the same content is there, but arranged for efficient reading. The qualification/requalification progress dials are now horizontal bars.

FYI near the top right is the 65k credit card offer which ends today. My advice: Best timing for Companion Pass would be to wait for the next good offer.

Last edited by ftnoob; Sep 15, 20 at 10:31 am Reason: Fix typo
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Old Sep 14, 20, 3:25 pm
  #2  
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: No change fees keep me tied to WN. Hilton and Choice hotels primarily.
Posts: 6,160
From a visual standpoint, it looks better.

Looking at that, I found my last flight was Mar. 4. Its probably been 20 years since I went 6 months without flying. I'm glad they extended A-list through the end of 2021 as I very well may not do another 9 segments this year. However I ordered some KN95 masks today and may take a flight soon.
lougord99 is offline  
Old Sep 14, 20, 4:30 pm
  #3  
 
Join Date: Mar 2011
Posts: 5,903
A lot more ads.
ursine1 is offline  
Old Sep 14, 20, 7:52 pm
  #4  
 
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR
Posts: 4,171
Usually large changes like these tend to bring unwelcome side-effects, but I like the new redesign and don't have any issues with it. What's also nice is your TTFs are shown right at the top, too.
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Old Sep 15, 20, 7:00 am
  #5  
ymx
 
Join Date: Apr 2015
Posts: 298
The old version used to show the expiration date of your A-List status. This redesigned page does not — unless I'm missing something?

----

Update: Never mind, I see it on the second tab, "Rapid Rewards".

Last edited by ymx; Sep 15, 20 at 7:05 am Reason: fix
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Old Sep 15, 20, 9:39 am
  #6  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX
Posts: 1,175
Well done! Just about everything on the landing page. No extra clicks.
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dlaue is offline  
Old Sep 15, 20, 2:12 pm
  #7  
ryw
 
Join Date: May 2016
Location: OAK & SFO
Programs: WN A, DL FO, Marriott Titanium
Posts: 869
Glad to see the travel funds total prominently displayed (I have a lot more than I thought!). It'd be nice if current status was more clearly reflected in the My Rapid Rewards section, but overall I think the new page looks good and has a lot of the main information right on the account page.
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Old Sep 15, 20, 9:56 pm
  #8  
 
Join Date: Oct 2013
Location: PHX, ORD, MDW
Programs: WN A-List, Hilton Gold, Marriott Gold, Hyatt Platinum, Hertz PC
Posts: 279
I like it, but the four tabs at the top (Trips/Rapid Rewards/Payment/Profile) aren’t immediately obvious. I think those should be made more prevalent so it’s clear there are other pages and settings you can navigate to.
ryanmcv is offline  
Old Sep 16, 20, 9:26 am
  #9  
 
Join Date: May 2005
Posts: 3,817
Def better than before, but would like A/A+ expiration date on first page like CP.
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Old Sep 16, 20, 9:57 am
  #10  
 
Join Date: Nov 2013
Location: BWI
Programs: Marriott Lifetime Titanium, WN A+/CP, Hertz PC
Posts: 441
I was hoping to see "Lifetime activity" stats just for kicks but it looks good overall.
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Old Sep 19, 20, 3:12 pm
  #11  
Company Representative, Southwest Airlines
 
Join Date: Dec 2019
Location: Dallas & Indy
Programs: Southwest Rapid Rewards
Posts: 45
Glad to hear that the new My Account is working well for everyone and I am so appreciative of your feedback. The team has been closely monitoring your commentary and we're working to make the Tier Status Thru Date more prominent on the My Account homepage. That way you won't have to click into the "Rapid Rewards" section to find it.

We're looking to get this activated in an upcoming monthly release. Thanks to our Cohearts Shane and Kathi who helped come up with this improvement.
Tanic, CA1900, dlaue and 3 others like this.
swaMark is offline  
Old Sep 21, 20, 8:44 am
  #12  
 
Join Date: Oct 2013
Posts: 148
As usual whenever there are website changes with any website they are usually for the worse.

When looking at future trips, how can I get them in groups of six instead of groups of two? I have 26 flights booked between now and April. Having to scroll by two is a huge PITA.
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ave1024 is offline  
Old Sep 21, 20, 12:26 pm
  #13  
 
Join Date: Mar 2011
Posts: 5,903
Originally Posted by ave1024 View Post
As usual whenever there are website changes with any website they are usually for the worse.

When looking at future trips, how can I get them in groups of six instead of groups of two? I have 26 flights booked between now and April. Having to scroll by two is a huge PITA.
Not always for the worse. I like most of the new redesign, but I do agree that the ability to see only 2 flights at a time is non-ideal. While right now most people don't have any flights booked, much less more than two, I do hope that is something they reconsider.
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ursine1 is offline  
Old Sep 21, 20, 5:56 pm
  #14  
 
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR
Posts: 4,171
Originally Posted by Marko123 View Post
I was hoping to see "Lifetime activity" stats just for kicks but it looks good overall.
Yeah, that would be kind of nice.

swaMark , is there any way (calling, E-mailing, ...) to get that kind of info? I'd be curious to know how many segments/dollars and point earnings/redemptions (although the RR1/RR2 transition will require a conversion factor) I've had since my enrollment date.
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Old Sep 21, 20, 6:20 pm
  #15  
nsx
Moderator: Southwest Airlines
Original Poster
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, United Club ex-Lifetime Member
Posts: 19,836
Originally Posted by kennycrudup View Post
'd be curious to know how many segments/dollars and point earnings/redemptions (although the RR1/RR2 transition will require a conversion factor) I've had since my enrollment date.
If they posted that info, you know that the same day we would start asking Southwest "What benefits will you give me for my 2000 flights over the years?". At least I would.
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