"My Account" makeover
Sep 14, 2020, 3:11 pm
#1
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
"My Account" makeover
Login at southwest and check out your brand new My Account page. All the same content is there, but arranged for efficient reading. The qualification/requalification progress dials are now horizontal bars.
FYI near the top right is the 65k credit card offer which ends today. My advice: Best timing for Companion Pass would be to wait for the next good offer.
FYI near the top right is the 65k credit card offer which ends today. My advice: Best timing for Companion Pass would be to wait for the next good offer.
Last edited by ftnoob; Sep 15, 2020 at 10:31 am Reason: Fix typo
Sep 14, 2020, 3:25 pm
#2
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,462
From a visual standpoint, it looks better.
Looking at that, I found my last flight was Mar. 4. Its probably been 20 years since I went 6 months without flying. I'm glad they extended A-list through the end of 2021 as I very well may not do another 9 segments this year. However I ordered some KN95 masks today and may take a flight soon.
Looking at that, I found my last flight was Mar. 4. Its probably been 20 years since I went 6 months without flying. I'm glad they extended A-list through the end of 2021 as I very well may not do another 9 segments this year. However I ordered some KN95 masks today and may take a flight soon.
Sep 14, 2020, 7:52 pm
#4
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Usually large changes like these tend to bring unwelcome side-effects, but I like the new redesign and don't have any issues with it. What's also nice is your TTFs are shown right at the top, too.
Sep 15, 2020, 7:00 am
#5
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
The old version used to show the expiration date of your A-List status. This redesigned page does not — unless I'm missing something?
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Update: Never mind, I see it on the second tab, "Rapid Rewards".
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Update: Never mind, I see it on the second tab, "Rapid Rewards".
Last edited by ymx; Sep 15, 2020 at 7:05 am Reason: fix
Sep 15, 2020, 2:12 pm
#7
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,241
Glad to see the travel funds total prominently displayed (I have a lot more than I thought!). It'd be nice if current status was more clearly reflected in the My Rapid Rewards section, but overall I think the new page looks good and has a lot of the main information right on the account page.
Sep 15, 2020, 9:56 pm
#8
Join Date: Oct 2013
Location: PHX, ORD, MDW
Programs: WN A-List, Hilton Gold, Marriott Gold, National Executive Elite
Posts: 292
I like it, but the four tabs at the top (Trips/Rapid Rewards/Payment/Profile) aren’t immediately obvious. I think those should be made more prevalent so it’s clear there are other pages and settings you can navigate to.
Sep 19, 2020, 3:12 pm
#11
Company Representative, Southwest Airlines
Join Date: Dec 2019
Location: Dallas & Indy
Programs: Southwest Rapid Rewards
Posts: 106
Glad to hear that the new My Account is working well for everyone and I am so appreciative of your feedback. The team has been closely monitoring your commentary and we're working to make the Tier Status Thru Date more prominent on the My Account homepage. That way you won't have to click into the "Rapid Rewards" section to find it.
We're looking to get this activated in an upcoming monthly release. Thanks to our Cohearts Shane and Kathi who helped come up with this improvement.
We're looking to get this activated in an upcoming monthly release. Thanks to our Cohearts Shane and Kathi who helped come up with this improvement.
Sep 21, 2020, 8:44 am
#12
Join Date: Oct 2013
Posts: 182
As usual whenever there are website changes with any website they are usually for the worse.
When looking at future trips, how can I get them in groups of six instead of groups of two? I have 26 flights booked between now and April. Having to scroll by two is a huge PITA.
When looking at future trips, how can I get them in groups of six instead of groups of two? I have 26 flights booked between now and April. Having to scroll by two is a huge PITA.
Sep 21, 2020, 12:26 pm
#13
Join Date: Mar 2011
Posts: 6,286
As usual whenever there are website changes with any website they are usually for the worse.
When looking at future trips, how can I get them in groups of six instead of groups of two? I have 26 flights booked between now and April. Having to scroll by two is a huge PITA.
When looking at future trips, how can I get them in groups of six instead of groups of two? I have 26 flights booked between now and April. Having to scroll by two is a huge PITA.
Sep 21, 2020, 5:56 pm
#14
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
swaMark , is there any way (calling, E-mailing, ...) to get that kind of info? I'd be curious to know how many segments/dollars and point earnings/redemptions (although the RR1/RR2 transition will require a conversion factor) I've had since my enrollment date.
Sep 21, 2020, 6:20 pm
#15
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
