MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31
Mar 12, 2019, 8:59 am
#16
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
I don’t think it’s limited by aircraft type. I changed today’s segment run which was not booked on a max8. The change was free. The phone agent was able to confirm a 25 minute connection to my return flight, and I completed the run in 3 hours gate to gate to gate.
Mar 12, 2019, 9:39 am
#18
Join Date: Jan 2019
Posts: 75
It is system wide, whatever flight you change to, you will be prompted again with the same message, except you cannot really make change after first flight change.
This also is not limited to max7, you can make change for free even if your original ticket has no max 7 on it.
This also is not limited to max7, you can make change for free even if your original ticket has no max 7 on it.
Mar 12, 2019, 10:29 am
#19
Join Date: Sep 2014
Posts: 438
It is system wide, whatever flight you change to, you will be prompted again with the same message, except you cannot really make change after first flight change.
This also is not limited to max7, you can make change for free even if your original ticket has no max 7 on it.
This also is not limited to max7, you can make change for free even if your original ticket has no max 7 on it.
Mar 12, 2019, 11:03 am
#20
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Person at gate counter with me at SMF was changing from a destination of PDX to LAX. Agent said “usually there is an upcharge, but not now.” Neither the PDX or LAX flights are on a MAX.
Mar 12, 2019, 3:11 pm
#23
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
App says: "Resource ChangeGroup is turned off""
A-List Preferred phone line says: .... (dead silence, no music or banter on hold, for an unprecedented 15 minutes running).
Southwest is experiencing its typical sort of crash this afternoon.
Edited to add: The outage lasted about 30 minutes. It's fixed now.
A-List Preferred phone line says: .... (dead silence, no music or banter on hold, for an unprecedented 15 minutes running).
Southwest is experiencing its typical sort of crash this afternoon.
Edited to add: The outage lasted about 30 minutes. It's fixed now.
Last edited by nsx; Mar 12, 2019 at 3:41 pm
Mar 12, 2019, 4:04 pm
#26
Join Date: Mar 2019
Posts: 179
edit: non-working link:
https://www.southwest.com/html/advisories/swa_travel_advisory_20192121552427172886.html
Last edited by ftnoob; Mar 12, 2019 at 11:44 pm
Mar 12, 2019, 11:05 pm
#27
Join Date: Dec 2017
Posts: 74
Changing through the android app works for me at least up to the confirmation screen. I didn't confirm, was just messing around to test it out. For reference, my flights are scheduled to be on 700s.
I called in for a different matter and I asked about the change waiver while I had the rep on the phone. She openly said it's in response to concerns pax have about the MAX8.
I called in for a different matter and I asked about the change waiver while I had the rep on the phone. She openly said it's in response to concerns pax have about the MAX8.
Mar 13, 2019, 12:18 am
#28
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
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Just checked all my flights, none are currently 737-MAX 
Smart move by WN. Because if people are really scared they will just cancel and maybe rebook elsewhere.
Smart move by WN. Because if people are really scared they will just cancel and maybe rebook elsewhere.
Mar 13, 2019, 12:23 am
#29
Join Date: Mar 2011
Posts: 6,286
Mar 13, 2019, 10:11 am
#30
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
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