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MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31

MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31

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Old Mar 11, 19, 6:43 pm
  #1  
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MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31

I have a reservation this Friday to PHL > ATL> HOU and Sunday HOU > DAL > PHL. When I checked my reservation in the SWA app, there is a red banner that says "Important: You can change your flight". When I click on it, I get a message all in red that says " You may change your travel date/time at no additional cost. "Circumstances beyond our control (weather, etc.) are creating disruptions to our schedule and a flight(s) on which you are currently booked may adversely me affected." When I look at my reservation on the Southwest web site, it does not show the banner or anything about changing my flight. My flights are still showing on-time both in the app and web site. I have never had this happen before with Southwest. Why are they offering me the option to change my flight?
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Old Mar 11, 19, 9:12 pm
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What did they say when you called and asked?
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Old Mar 11, 19, 9:40 pm
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Curious, I just checked my ATL-BWI flight this WED, have the same change option. Also have it for EWR-ATL on FRI.

Maybe ATL is the common thread?

Edit: The apparent link on both doesn't take me anywhere
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Old Mar 11, 19, 10:05 pm
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ymx
 
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Some notice on my flight on 3/17 BDL-BWI-LIR.

Showing the aircraft to be 700 and 800 series, not MAX>

I will call Southwest tomorrow and inquire.

Last edited by ymx; Mar 11, 19 at 10:26 pm
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Old Mar 11, 19, 10:11 pm
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Another data point: I also have the option to change both legs of my 3/15-17 R/T from LAX to ATL.

Perhaps this indicates the MAX may be pulled from service? Itís certianly not weather in LA, and it always rains in Atlanta...
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Old Mar 11, 19, 10:20 pm
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Were any of these flights scheduled to be on MAX aircraft?
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Old Mar 11, 19, 10:57 pm
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Itís related to the Max and through 3/18 at the moment. I think they said itís showing for most all flights, but will only be a free change if you were actually scheduled for a Max.
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Old Mar 11, 19, 11:29 pm
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I received this notice for my upcoming OAK-BWI flight on 3/18. That route is supposed to be operated by 737-800, but I see that the MAX 8 is frequently swapped in for that route. I guess itís a good sign that Southwest Is showing flexibility....but Iím not risking it as long as there are unresolved questions on the MAX 8.
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Old Mar 12, 19, 1:15 am
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Originally Posted by Panther02 View Post
Itís related to the Max and through 3/18 at the moment. I think they said itís showing for most all flights, but will only be a free change if you were actually scheduled for a Max.
Source?
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Old Mar 12, 19, 6:18 am
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I called and they really didn't know why but said it could be possibly weather related. I asked about the Max aircraft and was told that was absolutely not the issue. Don't see weather being a problem either. Hmm.
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Old Mar 12, 19, 6:32 am
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ymx
 
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I called and was told all passengers with flights in this window are being offered accommodation -- no matter what their aircraft ó as a way to provide choice to people due to the MAX controversy.
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Old Mar 12, 19, 6:59 am
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I see. So is the 737-800 a different aircraft than the MAX 8? Sorry, I'm not a seasoned flyer...
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Old Mar 12, 19, 7:13 am
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ymx
 
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Yes, the MAX is a different model than the 737-700 and 737-800. There are actually three variants of the MAX — the 737 MAX 7, 737 MAX 8, and 737 MAX 9. From what I understand Southwest only has the MAX 8.
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Old Mar 12, 19, 7:24 am
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Originally Posted by ursine1 View Post
Source?
Iím an employee.
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Old Mar 12, 19, 7:24 am
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How many clueless people will take advantage of the change option, and place themselves ONTO a flight with a MAX?
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