Nonsensical flight update email
Mar 25, 2020, 10:36 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Nonsensical flight update email
I just received an email from WN regarding changes to my MDW-SJD flight. Except that the reservation number matches an itinerary for OAK-BUR and the app does not show any changes to my itinerary.
at first I thought somebody hacked into my account but I checked and all my points are still there.
anybody else get a strange “Changes in your upcoming flights” email?
at first I thought somebody hacked into my account but I checked and all my points are still there.
anybody else get a strange “Changes in your upcoming flights” email?
Last edited by Boraxo; Mar 26, 2020 at 9:41 am
Mar 25, 2020, 10:57 pm
#2
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Mar 26, 2020, 2:04 am
#3
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
Double and triple check the email.
I though the same thing more than once, but finally found a flight number change in my case.
Another possibility is a flight gets cancelled, then brought back and they system thinks it is a change or something like that.
I though the same thing more than once, but finally found a flight number change in my case.
Another possibility is a flight gets cancelled, then brought back and they system thinks it is a change or something like that.
Mar 26, 2020, 9:44 am
#4
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Mystery resolved. Apparently there is an error in the gmail (google) program that reads the email and adds a caption to the top. The email from WN does in fact advise of a schedule change to my original itinerary, but it has nothing to do with MDW or SJD. Very strange but no problem with WN IT as far as I can tell.
I was going to upload a screen shot but I don't know how to cloak the rez # and my address.
I was going to upload a screen shot but I don't know how to cloak the rez # and my address.
Mar 26, 2020, 10:03 am
#5
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
Mystery resolved. Apparently there is an error in the gmail (google) program that reads the email and adds a caption to the top. The email from WN does in fact advise of a schedule change to my original itinerary, but it has nothing to do with MDW or SJD. Very strange but no problem with WN IT as far as I can tell.
I was going to upload a screen shot but I don't know how to cloak the rez # and my address.
I was going to upload a screen shot but I don't know how to cloak the rez # and my address.