Question on missed connection...
Dec 21, 2018, 9:06 pm
#1
Original Poster
Join Date: Aug 2012
Posts: 6,752
Question on missed connection...
Flight from LAS - SFO with a stopover at BUR on a single PNR - what happens if there's a delay from LAS causing me to miss the connection at BUR? And, if there aren't anymore flights from BUR to SFO for the night, does WN offer a hotel voucher? Or, just a new flight in the morning and wish me on my merry way on finding my own hotel?
Thanks!
Thanks!
Dec 22, 2018, 6:15 am
#2
Join Date: Jun 2006
Location: STL
Posts: 1,546
The general rule of thumb is if it's their fault (mechanical issue), they'll pay for the hotel. If it's weather, you're on your own.
And it's not hard for them to justify the weather excuse either. The weather might be perfect in LAS, BUR and SFO, but if your incoming flight is delayed because it came from a city in the northeast that got a lot of snow, then it's a weather related delay.
And it's not hard for them to justify the weather excuse either. The weather might be perfect in LAS, BUR and SFO, but if your incoming flight is delayed because it came from a city in the northeast that got a lot of snow, then it's a weather related delay.
Dec 22, 2018, 12:16 pm
#3
Join Date: Apr 2018
Posts: 94
Flight from LAS - SFO with a stopover at BUR on a single PNR - what happens if there's a delay from LAS causing me to miss the connection at BUR? And, if there aren't anymore flights from BUR to SFO for the night, does WN offer a hotel voucher? Or, just a new flight in the morning and wish me on my merry way on finding my own hotel?
Thanks!
Thanks!
They may offer accommodations if you get stuck based on the reason for the delay but the probability is low. I was offered at hotel once but it was after midnight and my flight was at 6am. Not worth it for me so I just settled in.
Dec 22, 2018, 12:16 pm
#4
Join Date: Apr 2018
Posts: 94
Flight from LAS - SFO with a stopover at BUR on a single PNR - what happens if there's a delay from LAS causing me to miss the connection at BUR? And, if there aren't anymore flights from BUR to SFO for the night, does WN offer a hotel voucher? Or, just a new flight in the morning and wish me on my merry way on finding my own hotel?
Thanks!
Thanks!
They may offer accommodations if you get stuck based on the reason for the delay but the probability is low. I was offered at hotel once but it was after midnight and my flight was at 6am. Not worth it for me so I just settled in.
Dec 22, 2018, 1:40 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
WN is not generous with hotel vouchers, so plan on your own hotel. Better to simply deal with your travel insurance so that you aren't standing in a long line late at night, hoping for a voucher.
Dec 22, 2018, 3:21 pm
#6
Join Date: Jun 2015
Programs: VX Gold/WN Companion
Posts: 682
They will make every effort to route you to your destination on other flights and other connection options...but you are SOL if the flight is delayed due to weather and you are stuck overnight.
Knowing the game and knowing I was gonna be stuck somewhere due to a lot of delayed flights one night, worked with a friendly gate agent that found a flight that was delayed due to mechanical reasons but still would not likely get me home. She booked me on that flight which got me closer to home and a hotel voucher when I landed!
Knowing the game and knowing I was gonna be stuck somewhere due to a lot of delayed flights one night, worked with a friendly gate agent that found a flight that was delayed due to mechanical reasons but still would not likely get me home. She booked me on that flight which got me closer to home and a hotel voucher when I landed!