Takeaways From My First Southwest Experience
#17
Original Poster
Join Date: Jul 2003
Location: Atlanta
Posts: 5,186
I put this in the DL forum because I have been a DL elite for many years and the 2 big discussions/problems on this board in recent weeks have been gate lice and seat poaching/swapping, both of which I noticed were irrelevant/moot on my first ever SW flight yesterday. To me it was an opportunity to compare/contrast DL’s and WN’s different business models and features-especially for someone based in ATL.
#18
Join Date: Nov 2007
Location: USA
Posts: 1,685
#19
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
Read it all. This was a thread about WN. Mods apparently agree also. If I want to know how WN service stacks up, I'll go to the WN forum.
#21
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
Tis easy to skip flying WN
I can book a confirmed good seat on DL. regardless of the boarding gate lice
I can fly extra leg room on DL but not on WN
I don't get gamed by people with altered boarding passes boarding in the A10 slots ahead of me having paid an exorbitant Early Boarding fee
I can use a nearby DL Sky lounge before my flight
I can book a confirmed good seat on DL. regardless of the boarding gate lice
I can fly extra leg room on DL but not on WN
I don't get gamed by people with altered boarding passes boarding in the A10 slots ahead of me having paid an exorbitant Early Boarding fee
I can use a nearby DL Sky lounge before my flight
#24
Join Date: Feb 2009
Posts: 6,606
I fly WN with my wife as we have Companion pass. We pay for EBCI and get mid A boarding.
I fly DL or AA when I'm alone..............I'll take the assigned seat any day. I book 99% of my flights the day they go on sale and always pay in miles and get a very good assigned seat with no status as all my miles are earned via CC sign up bonuses.
Since I have the DL/AA credit card I also board Zone 1/preferred so no problem storing my carry on and I get a free checked bag.
I fly DL or AA when I'm alone..............I'll take the assigned seat any day. I book 99% of my flights the day they go on sale and always pay in miles and get a very good assigned seat with no status as all my miles are earned via CC sign up bonuses.
Since I have the DL/AA credit card I also board Zone 1/preferred so no problem storing my carry on and I get a free checked bag.
Last edited by flyer4512; Oct 22, 2018 at 11:40 am
#25
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
I used to fly WN often, but I stopped several years ago for a few reasons. I always found B6 to be a much better experience overall.
The majority of non-hub flights from my home airport are leisure routes (4x daily to MCO, 2x to FLL, 1x to TPA), and the mix of people on board is, well, interesting. A lot of unnecessary drama and poor behavior from folks who aren't accustomed to flying. I understand this is highly route dependent and not the fault of WN by any means.
- I hate the boarding process and the seating uncertainty, so I used to buy Early Bird.
- EB used to (ca. 2010) all but guarantee A1-15; that's no longer the case. Not even remotely.
- IROPS handling is a joke. Not as bad as F9, but not far off.
The majority of non-hub flights from my home airport are leisure routes (4x daily to MCO, 2x to FLL, 1x to TPA), and the mix of people on board is, well, interesting. A lot of unnecessary drama and poor behavior from folks who aren't accustomed to flying. I understand this is highly route dependent and not the fault of WN by any means.
#26
Join Date: Oct 2018
Posts: 18
This is a fluke. I can remember once when this happened to me on WN, but it only happened once. Typically, checking in right at T24 lands you in the upper half of B, or maybe the bottom of A.
And don't be seduced by this. The first time you have IRROPS on WN, the bloom will be off the rose--believe me.
And don't be seduced by this. The first time you have IRROPS on WN, the bloom will be off the rose--believe me.
My most recent experience with AA on the other hand had my outbound from ATL-ORD cancelled due to "weather" 10 hours before departure when everybody else was still planning to operate as scheduled, second flight out of ATL to ORD. So instead of getting rested for my award trip to Japan, I ended up having to stay up another hour trying to protect my JAL F redemption. Reps were more than happy to route me to any other city and fly me over on AA metal, but no way could they put me on either of the next two flights or the very first flight out to ORD so that I could still make my original itinerary, and the option of putting me on Delta or United was never even brought up. I'm pretty much convinced at this point that as a low status peon, Southwest is no worse than the majors when it comes to re-accommodating passengers, so I'll continue flying them because they make flying much more pleasant than the majors.
#27
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,285
The common wisdom about WN is that it's better for no-status passengers than the big legacy airlines (AA, DL, UA) while the legacies are better for those who can achieve mid- or high tier status. Thus it's interesting that OP is offering a favorable comparison of flying no-status on WN to being a DL elite.
I'll gently point out that OP's good experience on WN occurred on a flight during which everything went right. Checking in at T-24 to get a low boarding number works when it works. But when you can't pull out your phone or computer right at T-24 to do it you might get stuck with a crummy number. And even having a great number doesn't help if you arrive late to boarding for whatever reason-- a frustrating one being that you're connecting and your inbound flight was late. And IRROPS... yeah, I've been stuck overnight twice in the past 12 months when the first leg of a connecting itinerary was delayed and WN didn't have anything else within its own network to get me there same-day. The last time that almost happened on a legacy (UA) they booked me over to another airline (AA) and I arrived only 2 hours later than planned that evening instead of the middle of the next day.
I'll gently point out that OP's good experience on WN occurred on a flight during which everything went right. Checking in at T-24 to get a low boarding number works when it works. But when you can't pull out your phone or computer right at T-24 to do it you might get stuck with a crummy number. And even having a great number doesn't help if you arrive late to boarding for whatever reason-- a frustrating one being that you're connecting and your inbound flight was late. And IRROPS... yeah, I've been stuck overnight twice in the past 12 months when the first leg of a connecting itinerary was delayed and WN didn't have anything else within its own network to get me there same-day. The last time that almost happened on a legacy (UA) they booked me over to another airline (AA) and I arrived only 2 hours later than planned that evening instead of the middle of the next day.
#29
Join Date: Feb 2006
Location: Verdi, NV, SFO & Olympic (aka Squaw )Valley.
Programs: Ikon Pass Full + AS Gold + Marriott Titanium + Hilton Gold. Recovering UA Plat. LT lounge AA+DL+UA
Posts: 3,823
I'm a graduating UA Gold, a WN A-lister and will soon be AS MVP. Overall the WN CP benefits outweigh UA E+ and the very rare upgrade. In my experience more WN Y passengers are business travelers, and more UA Y passengers are on their one flight per year.
As an aside, with WN it really pays to have the right credit card strategy. I have an Amex Platinum which gives me lounges on both sides of my winter commute OAK-RNO flights, along with my occasional LAS, PDX, MSP, LAX and SEA trips. Most of my WN travel is on "shuttle" routes with plenty of capacity to manage irrops. When I'm on a WN "long skinny" city pair I purchase the tickets with a Chase card that provides generous trip delay insurance; this does yield fewer points, but saves money in the long run. I use AS for my HNL laps (4x/year) and ANC laps (4x/year) and as a convenient account when I've gone non *A overseas. Given changes in Star Alliance, and improvements in AS, I've been sending more of my international business their way.
As an aside, with WN it really pays to have the right credit card strategy. I have an Amex Platinum which gives me lounges on both sides of my winter commute OAK-RNO flights, along with my occasional LAS, PDX, MSP, LAX and SEA trips. Most of my WN travel is on "shuttle" routes with plenty of capacity to manage irrops. When I'm on a WN "long skinny" city pair I purchase the tickets with a Chase card that provides generous trip delay insurance; this does yield fewer points, but saves money in the long run. I use AS for my HNL laps (4x/year) and ANC laps (4x/year) and as a convenient account when I've gone non *A overseas. Given changes in Star Alliance, and improvements in AS, I've been sending more of my international business their way.
#30
Join Date: Sep 2013
Location: Peoria
Programs: Southwest, Best Western Gold, La Quinta, Dollar
Posts: 819