New format for changing flights on southwest.com
Mar 28, 2018, 6:42 am
#1
Original Poster
Join Date: Jan 2008
Posts: 3,638
New format for changing flights on southwest.com
When logging in this morning to check for fare reductions, a new format appeared on southwest .com. The implications of changing a flight are more evident, than the previous layout, and each available fare class is more clearly displayed, including addition or reduction in fares. You can also see if only a couple of seats are available with the new selection.
This is a cleaner, fresher look, and perhaps a response to customers having issues with the previous layout.
This is a cleaner, fresher look, and perhaps a response to customers having issues with the previous layout.
Mar 28, 2018, 8:06 am
#2
Original Member
Join Date: May 1998
Location: Delighted to no longer be in Illinois
Programs: SW A List Preferred, Delta Gold, Marriott Lifetime Titanium
Posts: 703
When logging in this morning to check for fare reductions, a new format appeared on southwest .com. The implications of changing a flight are more evident, than the previous layout, and each available fare class is more clearly displayed, including addition or reduction in fares. You can also see if only a couple of seats are available with the new selection.
This is a cleaner, fresher look, and perhaps a response to customers having issues with the previous layout.
This is a cleaner, fresher look, and perhaps a response to customers having issues with the previous layout.
Mar 28, 2018, 11:17 am
#4
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
This definitely seems to be an improvement... however: be aware that it does not appear to always prefill the fields correctly on the page where you enter details to search for a new flight.
For me, it prefills those fields, not with the current flight, but with the last flight I had searched for.
That may be a browser issue... or it may be a Southwest.com issue.
For me, it prefills those fields, not with the current flight, but with the last flight I had searched for.
That may be a browser issue... or it may be a Southwest.com issue.
Mar 28, 2018, 11:34 am
#5
Original Member
Join Date: May 1998
Location: Delighted to no longer be in Illinois
Programs: SW A List Preferred, Delta Gold, Marriott Lifetime Titanium
Posts: 703
This definitely seems to be an improvement... however: be aware that it does not appear to always prefill the fields correctly on the page where you enter details to search for a new flight.
For me, it prefills those fields, not with the current flight, but with the last flight I had searched for.
That may be a browser issue... or it may be a Southwest.com issue.
For me, it prefills those fields, not with the current flight, but with the last flight I had searched for.
That may be a browser issue... or it may be a Southwest.com issue.
Mar 29, 2018, 8:00 am
#8
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
Interesting.. i hadn't thought of trying this... All of our corporate travel is booked through concur and an agent as well.
Mar 29, 2018, 8:53 am
#9
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
Also, this did not fix the "bug" whereby it looks like you can refare your flight for a small savings and then you discover that the price is no longer available.
I had four flights this morning that I attempted to refare (for small amounts), and when I clicked continue, I got a "Things change fast in this business" window that told me that instead of saving ~15, the change would cost me $70+.
Mar 29, 2018, 10:23 am
#10
Join Date: Oct 2011
Posts: 31
This has happened to me every time I have tried to rebook due to the fare dropping for the last month. Is Southwest no longer allowing to rebook for a lower price or what is going on???
I agree.
Also, this did not fix the "bug" whereby it looks like you can refare your flight for a small savings and then you discover that the price is no longer available.
I had four flights this morning that I attempted to refare (for small amounts), and when I clicked continue, I got a "Things change fast in this business" window that told me that instead of saving ~15, the change would cost me $70+.
Also, this did not fix the "bug" whereby it looks like you can refare your flight for a small savings and then you discover that the price is no longer available.
I had four flights this morning that I attempted to refare (for small amounts), and when I clicked continue, I got a "Things change fast in this business" window that told me that instead of saving ~15, the change would cost me $70+.
Mar 29, 2018, 10:49 am
#11
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
I agree.
Also, this did not fix the "bug" whereby it looks like you can refare your flight for a small savings and then you discover that the price is no longer available.
I had four flights this morning that I attempted to refare (for small amounts), and when I clicked continue, I got a "Things change fast in this business" window that told me that instead of saving ~15, the change would cost me $70+.
Also, this did not fix the "bug" whereby it looks like you can refare your flight for a small savings and then you discover that the price is no longer available.
I had four flights this morning that I attempted to refare (for small amounts), and when I clicked continue, I got a "Things change fast in this business" window that told me that instead of saving ~15, the change would cost me $70+.
Mar 29, 2018, 7:14 pm
#12
Original Poster
Join Date: Jan 2008
Posts: 3,638
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Mar 29, 2018, 9:07 pm
#13
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Apr 3, 2018, 10:58 am
#14
Original Member
Join Date: May 1998
Location: Delighted to no longer be in Illinois
Programs: SW A List Preferred, Delta Gold, Marriott Lifetime Titanium
Posts: 703
I spent some more time on this new change process this morning. As I said earlier, all of my corporate travel is booked through Concur and because of that online changes have never been possible. However, with the new change process it will allow me to now see all the available flights and what it will cost to make a change. It still bombs out when I actually try to make the change stick but at least I know what I'm dealing with when I call to modify the reservation. That's an improvement. And for what it's worth, a SW phone rep did tell me that she understands that an enhancement is coming that will permit changes to reservations made outside of the website.