Gary Kelly interview - past, present, & future
Mar 3, 2018, 6:11 am
#1
Original Poster
Join Date: Jan 2008
Posts: 3,638
Gary Kelly interview - past, present, & future
Kelly discusses CA, Hawaii, assigned seats, and retirement:
https://www.dallasnews.com/business/...ng-basics-2018
https://www.dallasnews.com/business/...ng-basics-2018
Mar 4, 2018, 12:37 pm
#2
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
I keep thinking about this, and I feel the following which has been discussed many times already:
-Need to offer assigned seating. I have a comment that I haven't verified. I have been told that flights overwater need to have a seat manifest (Hawaii). If true, interesting. I expect that would be enabled on the website and app.
-The flights not departing on time (still at gate at departure time) and the inbound flight was known to be late without adjusted departure. I haven't seen much progress in three years here.
i don't mind the plane and simpler in-flight services, but can't for the life of me understand why they avoided better avod on the new planes. They use the music audio now, but should have done something more customer centric with power and inseat amenities.
-Need to offer assigned seating. I have a comment that I haven't verified. I have been told that flights overwater need to have a seat manifest (Hawaii). If true, interesting. I expect that would be enabled on the website and app.
-The flights not departing on time (still at gate at departure time) and the inbound flight was known to be late without adjusted departure. I haven't seen much progress in three years here.
i don't mind the plane and simpler in-flight services, but can't for the life of me understand why they avoided better avod on the new planes. They use the music audio now, but should have done something more customer centric with power and inseat amenities.
Mar 4, 2018, 1:33 pm
#3
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,512
Interesting if true. There are no seat manifests to/from outposts where security is manifestly inconsistent. Board @ Tegucigalpa and connect to WN in Mexico or Costa Rica. No clue whether bags are x-rayed and no seat match with the owner.
Mar 4, 2018, 4:10 pm
#4
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,461
That is interesting. Was this someone who should know ( WN management in that area of expertise ) or someone who had no clue, but likes to talk ( FA, TA, OA or GA, etc.)