“Southwest Monkey”: Site that monitors WN price drops for you
Nov 7, 2017, 4:17 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
“Southwest Monkey”: Site that monitors WN price drops for you
Nov 7, 2017, 4:29 am
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Nov 15, 2017, 1:53 pm
#6
Join Date: Jun 2000
Location: Arlington, MA USA
Programs: AA LifetimeGold, WN A-ListPreferred, B6 Mosaic, ChoicePrivileges Diamond, BestWestern Diamond Select
Posts: 416
Yes it does, but their software has a major bug, that I keep telling them about. For who knows what reason, their algorithm compares the BASE PRICE of the ticket you already have with the FULL PRICE showing currently. As a result, it misses a high number of price drops. This wasn't a one time glitch. At least a half dozen times this year, I have been notified of a price drop. When I check, the amount I can actually get back is way more than the amount TripitPro has told me. When I tried to figure out why, I realized the stupid algorithm they are using. I am sure I missed out on many refunds because their algorithm didn't compute that the price had in fact dropped.
The reps at first couldn't comprehend what I was saying. When they finally did, they denied that this was so. When I sent a bunch of screen shots they finally acknowledged that it was so, and said they would look into it. Many months later, it hasn't been fixed.
The reps at first couldn't comprehend what I was saying. When they finally did, they denied that this was so. When I sent a bunch of screen shots they finally acknowledged that it was so, and said they would look into it. Many months later, it hasn't been fixed.
Nov 15, 2017, 10:19 pm
#7
Join Date: Oct 2008
Location: ABQ
Programs: Delta Platinum, Southwest A-List
Posts: 1,426
Yes it does, but their software has a major bug, that I keep telling them about. For who knows what reason, their algorithm compares the BASE PRICE of the ticket you already have with the FULL PRICE showing currently. As a result, it misses a high number of price drops. This wasn't a one time glitch. At least a half dozen times this year, I have been notified of a price drop. When I check, the amount I can actually get back is way more than the amount TripitPro has told me. When I tried to figure out why, I realized the stupid algorithm they are using. I am sure I missed out on many refunds because their algorithm didn't compute that the price had in fact dropped.
The reps at first couldn't comprehend what I was saying. When they finally did, they denied that this was so. When I sent a bunch of screen shots they finally acknowledged that it was so, and said they would look into it. Many months later, it hasn't been fixed.
The reps at first couldn't comprehend what I was saying. When they finally did, they denied that this was so. When I sent a bunch of screen shots they finally acknowledged that it was so, and said they would look into it. Many months later, it hasn't been fixed.
Nov 16, 2017, 12:14 am
#8
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
I believe TripIt partners with Yapta for this functionality. It's probably Yapta's issue to fix. Honestly, with the exception of WN, Google Flights does a much better job of fare tracking than Yapta.
Nov 17, 2017, 2:41 pm
#9
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Nov 21, 2017, 2:40 pm
#11
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
It was nice knowing you SWMonkey! 
In the couple weeks that we were on-line , we were able to save customers more than 43,000 points and $550 dollars, and have made $45. Southwest Airlines has sent us a number of cease and desist letters demanding that we shut down our website "immediately." Because our $45 will not go very far in fighting litigation in federal court in Dallas, we have decided to save ourselves the headache and have shut down the service.
Thank you all so much for all the support and encouragement over the last few weeks.
Best,
Chase & Pavel
Thank you all so much for all the support and encouragement over the last few weeks.
Best,
Chase & Pavel
Nov 24, 2017, 2:44 pm
#13
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Southwest builds and maintains a web site to make money for Southwest. Using it to deprive WN of revenues (as by suggesting refaring tickets), or to make money for third parties, is likely to be shut down quickly.
Nov 24, 2017, 9:08 pm
#14
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
Nov 24, 2017, 9:30 pm
#15
Join Date: Apr 2001
Location: Austin
Programs: AA P4L, WN, BA, DL, UA, HHonors, IHG
Posts: 3,485