dc2

1. I was adding a companion pass reservation for a flight tomorrow and received an error that the flight was full. However, the regular booking window was showing the flight available. I called customer service and the CP reservation was booked.

2. The confirmation I received via email was missing my middle name, so I called back. Customer service gave me the spiel that I should add my middle name onto my stored information. (But, I had successfully booked a CP for the return just 10 mins prior and all that info had transferred). My middle name was added, but then my rapid rewards number dropped off (customer service rep added it back in).

3. Now the CP reservation for tomorrow is not showing up on DH's account (it does show up on my RR account)

I wonder if this will count as a name change on the account? (Not that he has ever changed Companions... ).

dlaue

The companion pass system is the LAST automated system to be given any attention by Southwest's IT department.

Expect anything.

mile ho

Right now, glitches abound.

I've never had more trouble booking, changing or canceling flights on-line. Cannot book a car on Southwest's website, either.

SMH.

Pitiful.

danielonn

I can confirm that my middle name does not appear on my Southwest reservations but it does appear on my stored information so there is no issues.

pirossalma

Complete disaster...
Yesterday I was able to make changes, new reservations.
Today I am unable to retrieve any of my/my husband's dozens of reservations. (They show up on my account, but clicking on any of them just brings up an error message.)
Grrrrrrrrrrrr

dc2

So just to clarify, this pertained to the email confirmations I received on the two separate OW tickets. The reservation on the outbound flight did not have my middle name. The reservation on the inbound flight did. When customer service Rep looked at outbound record, my middle name was missing. She then added it in.

And, when I checked in on the outbound flight... no pre-check. The customer service rep resent the data, but to no avail.

I did get pre-check on the return flight. (But despite being AL, a B boarding group. DH was A30, so I guess there were a lot of ALers on that flight).