Just like almost always---
Dec 20, 2016, 10:24 am
#1
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,749
Just like almost always---
Airfare sale announced this morning with some $59 and $49 intraCalifornia fares.
But, even with the new booking engine---
Just like almost always---
You cannot book them:
"OOPS! We are currently unable to complete your request due to an undefined error."
But, even with the new booking engine---
Just like almost always---
You cannot book them:
"OOPS! We are currently unable to complete your request due to an undefined error."
Dec 20, 2016, 10:40 am
#3
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 225
Ditto here.
Also, last night, at 2 AM Central time, I got hold of a reservation agent. It took over one hour to book a flight. And that was on the A-list line.
How do they expect to sell tickets this way?
Also, last night, at 2 AM Central time, I got hold of a reservation agent. It took over one hour to book a flight. And that was on the A-list line.
How do they expect to sell tickets this way?
Dec 20, 2016, 10:47 am
#4
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,749
Here's another glitch:
When I use the back arrow from the error message screen, it resets my search date to the first date of the month. Beware.
When I use the back arrow from the error message screen, it resets my search date to the first date of the month. Beware.
Dec 20, 2016, 11:57 am
#7
Join Date: Dec 2007
Location: St. Louis
Programs: HHonors Diamond, SWA A-List Preferred, DL Gold, AA Gold, National EE
Posts: 106
Have you seen their Twitter replies? If they put half as much effort into making their technology work as they do in responding to social media they wouldn't have so many problems.
Dec 20, 2016, 12:15 pm
#9
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
I tried a booking but it gave me an error screen at the end. So I retried. Twice.
Now I have a reservation, but one of the gift cards I used was debited 3 times. I'm sure I'll get the money back after wasting an hour on the phone with Southwest.
I doubt it's a coincidence that this was my first booking for travel post-May 8. The new system is going provide us a lot of entertainment.
Now I have a reservation, but one of the gift cards I used was debited 3 times. I'm sure I'll get the money back after wasting an hour on the phone with Southwest.
I doubt it's a coincidence that this was my first booking for travel post-May 8. The new system is going provide us a lot of entertainment.
Dec 20, 2016, 12:22 pm
#10
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
As of 1:15pm Herb Time 12-20-2016
A cursory glance at the airport websites for LAS, DEN, MCI, MDW... random departure times displaying as mostly "on-time" or close enough.
A wave of MDW departures currently pushing-back; ATC conversation "sounds" normal for MDW.
As previously reported, the Poor Fools that GK hired to type 140 characters of meaningless nonsense appear busier than normal: https://twitter.com/SouthwestAir/with_replies
A cursory glance at the airport websites for LAS, DEN, MCI, MDW... random departure times displaying as mostly "on-time" or close enough.
A wave of MDW departures currently pushing-back; ATC conversation "sounds" normal for MDW.
As previously reported, the Poor Fools that GK hired to type 140 characters of meaningless nonsense appear busier than normal: https://twitter.com/SouthwestAir/with_replies