Yet another rant about EBCI & seat saving (was Sw airlines reputation crashing)
Jan 30, 2017, 1:05 pm
#106
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
"you can TRY to save a seat and be within the rules. However, someone can TRY to take that seat anyhow...".
First one to make contact with the other commits assault and loses. Think of it like that game "Operation" but using your body. And good luck pulling it off if the saver is sitting in the aisle seat.
Jan 30, 2017, 4:07 pm
#107
Join Date: Oct 2010
Posts: 141
And this is exactly why SW establish a clear policy -- so all can operate under the same set of rules. The current policy gives the advantage to whoever is the most brazen and assertive.
You are incorrect, but you were close. An accurate statement would be:
"you can TRY to save a seat and be within the rules. However, someone can TRY to take that seat anyhow...".
First one to make contact with the other commits assault and loses. Think of it like that game "Operation" but using your body. And good luck pulling it off if the saver is sitting in the aisle seat.
"you can TRY to save a seat and be within the rules. However, someone can TRY to take that seat anyhow...".
First one to make contact with the other commits assault and loses. Think of it like that game "Operation" but using your body. And good luck pulling it off if the saver is sitting in the aisle seat.
Jan 30, 2017, 6:22 pm
#108
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Arguably they do have a clear policy. Save a seat if you want. That people can't behave themselves and get along isn't necessarily reason for WN to establish a seat saving policy. They already have the FAA and law enforcement behind them for people who don't know when to stop arguing.
Jan 30, 2017, 6:33 pm
#109
Join Date: Oct 2010
Posts: 141
I'm afraid you're right, but I don't want to be confronted by another pax if I were to act accordingly.
Arguably they do have a clear policy. Save a seat if you want. That people can't behave themselves and get along isn't necessarily reason for WN to establish a seat saving policy. They already have the FAA and law enforcement behind them for people who don't know when to stop arguing.
Jan 30, 2017, 8:02 pm
#111
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
My guess would be that if WN had a policy it would have to be to ban seat saving. Explicitly allowing it would probably erode the revenue from EBCI. And they don't really need a policy explicitly disallowing it because 1. it probably isn't something that WN really cares about because it's not as big of a deal that it's made out to be here, 2. there would likely be exceptions so now you have to deal with those, and 3. FA's already have a way to deal with it when people can't behave. Just my 2 cents.
Jan 30, 2017, 9:08 pm
#112
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,512
Naw, they care about it. Seat saving indignation is profuse on WN forums.
https://www.southwestaircommunity.co...ats/td-p/46681
https://www.southwestaircommunity.co...ats/td-p/46681
Jan 31, 2017, 4:40 am
#113
Join Date: Jun 2013
Posts: 948
Anyone saving a seat is referred back to the GA who deals with it after boarding is completed, and you can save any number of seats you'd like. Problem solved.
Jan 31, 2017, 6:03 am
#114
Join Date: Sep 2013
Location: Peoria
Programs: Southwest, Best Western Gold, La Quinta, Dollar
Posts: 819
Naw, they care about it. Seat saving indignation is profuse on WN forums.
https://www.southwestaircommunity.co...ats/td-p/46681
https://www.southwestaircommunity.co...ats/td-p/46681
Jan 31, 2017, 8:25 am
#115
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Naw, they care about it. Seat saving indignation is profuse on WN forums.
https://www.southwestaircommunity.co...ats/td-p/46681
https://www.southwestaircommunity.co...ats/td-p/46681
Jan 31, 2017, 11:30 am
#117
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Jan 31, 2017, 11:50 am
#118
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
It's all been said before, but people on both sides here seem to believe that all complaints would stop if only Southwest would (a) prohibit seat saving or (b) explicitly sanction seat saving. This is as wrong as can be.
The number of unhappy people would increase if either of these policies were adopted and enforced. The reason is that under the current non-policy most people make reasonable accommodations for the preference of others, even if those others are selfish oafs.
A "one size fits all" policy cannot provide the same average level of customer satisfaction as a flexible non-policy. Given that different customers have different preferences, perfect customer satisfaction is not an option.
The number of unhappy people would increase if either of these policies were adopted and enforced. The reason is that under the current non-policy most people make reasonable accommodations for the preference of others, even if those others are selfish oafs.
A "one size fits all" policy cannot provide the same average level of customer satisfaction as a flexible non-policy. Given that different customers have different preferences, perfect customer satisfaction is not an option.
Jan 31, 2017, 12:21 pm
#119
Join Date: Oct 2010
Posts: 141
It's not about happy vs. unhappy. It's about what's right and fair.
This thread says it well and I'm glad the matter is getting the attention it deserves.
This thread says it well and I'm glad the matter is getting the attention it deserves.
The number of unhappy people would increase if either of these policies were adopted and enforced. The reason is that under the current non-policy most people make reasonable accommodations for the preference of others, even if those others are selfish oafs.
A "one size fits all" policy cannot provide the same average level of customer satisfaction as a flexible non-policy. Given that different customers have different preferences, perfect customer satisfaction is not an option.
A "one size fits all" policy cannot provide the same average level of customer satisfaction as a flexible non-policy. Given that different customers have different preferences, perfect customer satisfaction is not an option.
Jan 31, 2017, 12:24 pm
#120
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624