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Yet another rant about EBCI & seat saving (was Sw airlines reputation crashing)

Yet another rant about EBCI & seat saving (was Sw airlines reputation crashing)

Old Jan 30, 17, 1:05 pm
  #106  
 
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Originally Posted by Proudelitist View Post
You both can and cannot save seats. Here is how it works, you can TRY to save a seat and be within the rules. However, someone can TAKE that seat anyhow and be within the rules.
You are incorrect, but you were close. An accurate statement would be:

"you can TRY to save a seat and be within the rules. However, someone can TRY to take that seat anyhow...".

First one to make contact with the other commits assault and loses. Think of it like that game "Operation" but using your body. And good luck pulling it off if the saver is sitting in the aisle seat.
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Old Jan 30, 17, 4:07 pm
  #107  
 
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And this is exactly why SW establish a clear policy -- so all can operate under the same set of rules. The current policy gives the advantage to whoever is the most brazen and assertive.


Originally Posted by Soccerdad1995 View Post
You are incorrect, but you were close. An accurate statement would be:

"you can TRY to save a seat and be within the rules. However, someone can TRY to take that seat anyhow...".

First one to make contact with the other commits assault and loses. Think of it like that game "Operation" but using your body. And good luck pulling it off if the saver is sitting in the aisle seat.
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Old Jan 30, 17, 6:22 pm
  #108  
 
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Originally Posted by Hank Moody View Post
And this is exactly why SW establish a clear policy -- so all can operate under the same set of rules. The current policy gives the advantage to whoever is the most brazen and assertive.
Arguably they do have a clear policy. Save a seat if you want. That people can't behave themselves and get along isn't necessarily reason for WN to establish a seat saving policy. They already have the FAA and law enforcement behind them for people who don't know when to stop arguing.
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Old Jan 30, 17, 6:33 pm
  #109  
 
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I'm afraid you're right, but I don't want to be confronted by another pax if I were to act accordingly.

Originally Posted by justhere View Post
Arguably they do have a clear policy. Save a seat if you want. That people can't behave themselves and get along isn't necessarily reason for WN to establish a seat saving policy. They already have the FAA and law enforcement behind them for people who don't know when to stop arguing.
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Old Jan 30, 17, 6:53 pm
  #110  
 
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I've often wondered if the FAs labor contract is involved in this. I can't imagine the FAs wanting to referee these conflicts, and as soon as there is a policy it becomes their job to enforce it.
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Old Jan 30, 17, 8:02 pm
  #111  
 
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Originally Posted by rsteinmetz70112 View Post
I've often wondered if the FAs labor contract is involved in this. I can't imagine the FAs wanting to referee these conflicts, and as soon as there is a policy it becomes their job to enforce it.
My guess would be that if WN had a policy it would have to be to ban seat saving. Explicitly allowing it would probably erode the revenue from EBCI. And they don't really need a policy explicitly disallowing it because 1. it probably isn't something that WN really cares about because it's not as big of a deal that it's made out to be here, 2. there would likely be exceptions so now you have to deal with those, and 3. FA's already have a way to deal with it when people can't behave. Just my 2 cents.
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Old Jan 30, 17, 9:08 pm
  #112  
 
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Naw, they care about it. Seat saving indignation is profuse on WN forums.

https://www.southwestaircommunity.co...ats/td-p/46681
LegalTender is offline  
Old Jan 31, 17, 4:40 am
  #113  
 
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Originally Posted by rsteinmetz70112 View Post
I've often wondered if the FAs labor contract is involved in this. I can't imagine the FAs wanting to referee these conflicts, and as soon as there is a policy it becomes their job to enforce it.
Anyone saving a seat is referred back to the GA who deals with it after boarding is completed, and you can save any number of seats you'd like. Problem solved.
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Old Jan 31, 17, 6:03 am
  #114  
 
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Originally Posted by LegalTender View Post
Naw, they care about it. Seat saving indignation is profuse on WN forums.

https://www.southwestaircommunity.co...ats/td-p/46681
One person trying to save five seats would naturally motivate me to sit there on purpose. What would she do - pick me up and move me? I don't think she could.
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Old Jan 31, 17, 8:25 am
  #115  
 
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Originally Posted by LegalTender View Post
Naw, they care about it. Seat saving indignation is profuse on WN forums.

https://www.southwestaircommunity.co...ats/td-p/46681
A minuscule percentage of WN passengers posting on a blog isn't really indicative that WN cares about the issue. Even in the link you posted WN official response is pretty laissez-faire. Even accounting for passengers that haven't voiced their displeasure, when you consider how many passengers are not affected by it, I'm betting that there's just not enough incentive for WN to take a different stand on it.
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Old Jan 31, 17, 10:57 am
  #116  
 
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Originally Posted by justhere View Post
I'm betting that there's just not enough incentive for WN to take a different stand on it.
Sounds more like a plea than a prediction.
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Old Jan 31, 17, 11:30 am
  #117  
 
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Originally Posted by LegalTender View Post
Sounds more like a plea than a prediction.
Not sure where you are inferring that from but I don't really care one way or the other about a seat saving policy. Just making some educated guesses, just like most of the opinions on FT.
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Old Jan 31, 17, 11:50 am
  #118  
nsx
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It's all been said before, but people on both sides here seem to believe that all complaints would stop if only Southwest would (a) prohibit seat saving or (b) explicitly sanction seat saving. This is as wrong as can be.

The number of unhappy people would increase if either of these policies were adopted and enforced. The reason is that under the current non-policy most people make reasonable accommodations for the preference of others, even if those others are selfish oafs.

A "one size fits all" policy cannot provide the same average level of customer satisfaction as a flexible non-policy. Given that different customers have different preferences, perfect customer satisfaction is not an option.
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Old Jan 31, 17, 12:21 pm
  #119  
 
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It's not about happy vs. unhappy. It's about what's right and fair.

This thread says it well and I'm glad the matter is getting the attention it deserves.

Originally Posted by nsx View Post
The number of unhappy people would increase if either of these policies were adopted and enforced. The reason is that under the current non-policy most people make reasonable accommodations for the preference of others, even if those others are selfish oafs.

A "one size fits all" policy cannot provide the same average level of customer satisfaction as a flexible non-policy. Given that different customers have different preferences, perfect customer satisfaction is not an option.
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Old Jan 31, 17, 12:24 pm
  #120  
nsx
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Originally Posted by Hank Moody View Post
It's not about happy vs. unhappy. It's about what's right and fair.
There's your problem. Operating a business is about making money, not about being right or fair.
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