oversold vouchers
May 10, 2014, 6:02 pm
#2
Join Date: Mar 2006
Programs: WN Rapid Rewards, Delta Skymiles
Posts: 400
Are you talking about volunteering to be bumped or being involuntarily bumped? Here are the policies for each situation:
http://www.southwest.com/html/custom...ic=overbooking
Voluntary bump is ticket price + $100 for two hours or less, ticket price + $300 for more than two hours.
involuntary bump is double ticket price for up to two hours, four times ticket price for more than two hours (maximum dollar amounts of $650/$1300 respectively).
May 10, 2014, 7:20 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
You left out one part. If they can get you to your final destination within an hour of your original arrival, there is no compensation due.
May 11, 2014, 8:08 am
#4
Join Date: Mar 2006
Programs: WN Rapid Rewards, Delta Skymiles
Posts: 400
If your alternative flight(s) is scheduled to arrive at your destination or stopover point within two hours of your originally scheduled flight(s), you will be compensated. We will immediately issue a check or, if you prefer, a travel voucher in an amount equal to twice the face value of your remaining one-way flight coupon(s). The maximum amount of involuntary denied boarding compensation is $650 under these circumstances.
May 11, 2014, 1:05 pm
#5
Join Date: Sep 2003
Location: LAS
Posts: 1,323
FYI, when my CP holder and I were bumped, I received the $300 plus ticket price, and the CP holder received $400 even (despite the ticket costing just the $2.50 taxes)
May 11, 2014, 9:46 pm
#7
Join Date: Apr 2014
Location: “I work for Southwest, but the views expressed are my own and do not necessarily represent those of Southwest.”
Programs: WN
Posts: 22
Per their own written policy they must compensate you. If they claim they don't, pull up the policy and demand they follow it. Here is the exact language.
If your alternative flight(s) is scheduled to arrive at your destination or stopover point within two hours of your originally scheduled flight(s), you will be compensated. We will immediately issue a check or, if you prefer, a travel voucher in an amount equal to twice the face value of your remaining one-way flight coupon(s). The maximum amount of involuntary denied boarding compensation is $650 under these circumstances.
If your alternative flight(s) is scheduled to arrive at your destination or stopover point within two hours of your originally scheduled flight(s), you will be compensated. We will immediately issue a check or, if you prefer, a travel voucher in an amount equal to twice the face value of your remaining one-way flight coupon(s). The maximum amount of involuntary denied boarding compensation is $650 under these circumstances.
Per the Contract of Carriage: (part 4 under Denied Boarding Procedures)
Comparable Transportation. The Passenger will not be eligible for compensation if Carrier offers comparable air transportation, or other transportation used by the Passenger at no extra cost, that, at the time such arrangements are made, is planned to arrive at the airport of the Passenger's next stopover or, if none, at the airport of the Passenger's final destination no later than one hour after the planned arrival time of the Passenger’s original flight or flights.
(ie if you are denied boarding on a flight from DAL-HOU arriving at 1:00pm and they are able to get you on a flight arriving at 1:45pm you are "due" no compensation.)
[quoted the COC but this is complaint with what the DOT has outlined as well
]The part you quoted is related to how much Compensation is to be given IF it is due.
Last edited by tiedyeprincess17; May 11, 2014 at 10:04 pm Reason: insert information about DOT
May 11, 2014, 10:03 pm
#8
Join Date: Apr 2014
Location: “I work for Southwest, but the views expressed are my own and do not necessarily represent those of Southwest.”
Programs: WN
Posts: 22
SEE: http://www.ecfr.gov/cgi-bin/retrieve....1.1.29&r=PART
250.5 3D
May 12, 2014, 11:15 am
#9
Original Poster
Join Date: Dec 2006
Location: Tulsa
Programs: DL, AA, FRONTIER , SW--A LISTED
Posts: 173
It was a voluntary bump.... so i assume if the base fare was 483 and the taxes were 22 dollars since i paid 505 for the fare... that I would only get 783 if over 2 hours late since the taxes were not included in the calculation is that right?
Are you talking about volunteering to be bumped or being involuntarily bumped? Here are the policies for each situation:
http://www.southwest.com/html/custom...ic=overbooking
Voluntary bump is ticket price + $100 for two hours or less, ticket price + $300 for more than two hours.
involuntary bump is double ticket price for up to two hours, four times ticket price for more than two hours (maximum dollar amounts of $650/$1300 respectively).
http://www.southwest.com/html/custom...ic=overbooking
Voluntary bump is ticket price + $100 for two hours or less, ticket price + $300 for more than two hours.
involuntary bump is double ticket price for up to two hours, four times ticket price for more than two hours (maximum dollar amounts of $650/$1300 respectively).