WN press release: Amadeus IT will be single source for reservations, eventually
May 5, 2014, 9:45 am
#1
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WN press release: Amadeus IT will be single source for reservations, eventually
http://southwest.investorroom.com/in...s=43&item=1889
Says it will take several years to transition completely.
Anyone know if this means the silly IT errors we see all the time might decrease, eventually?
Oops...
Says it will take several years to transition completely.
Anyone know if this means the silly IT errors we see all the time might decrease, eventually?
Oops...
May 5, 2014, 9:55 am
#2
Join Date: Mar 2012
Posts: 413
I would imagine the time frame is due to the retraining that will need to take place and they'll run both systems side by side. Based on experience in deploying new CRM application in the past, I would imagine we are talking about training courses that would take about a week. So they'll only be able to pull so many people off the phones at a time to do that.
May 5, 2014, 11:55 am
#3
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I was under the impression that this has been the plan going all the way back to when they first announced that they would have to adopt a new reservation system for international flying? Or was that just everybody speculating?
May 5, 2014, 12:13 pm
#4
Join Date: Jul 2002
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I would imagine the time frame is due to the retraining that will need to take place and they'll run both systems side by side. Based on experience in deploying new CRM application in the past, I would imagine we are talking about training courses that would take about a week. So they'll only be able to pull so many people off the phones at a time to do that.
I *think* that reservations (CS&S) moved to CS2 from their former QIK solution and, if that transition has already taken place, they should also not require much, if any, retraining of the reservations (CS&S) team members.
May 5, 2014, 12:28 pm
#5
Join Date: Jul 2013
Posts: 5,813
The previous decision was only for International. They said a decision on domestic would be made later. I always thought it was a negotiating tactic to make the final deal.
May 5, 2014, 2:09 pm
#6
Join Date: Mar 2012
Posts: 413
Southwest built a new front end called CS2 that sits in front of the reservation system and airport users of the SAAS system, thus little to no retraining should be required of the airport users.
I *think* that reservations (CS&S) moved to CS2 from their former QIK solution and, if that transition has already taken place, they should also not require much, if any, retraining of the reservations (CS&S) team members.
I *think* that reservations (CS&S) moved to CS2 from their former QIK solution and, if that transition has already taken place, they should also not require much, if any, retraining of the reservations (CS&S) team members.
From the sounds of it the transition time period they are talking is in years - go figure.
May 6, 2014, 4:37 pm
#8
Join Date: Dec 2006
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It was speculation at the time but not unexpected. They were essentially giving Amadeus a test period before they signed up for the whole network.. Apparently they passed. Carriers don't operate two systems in tandem for their flights other then the Japanese for international vs domestic.
May 6, 2014, 4:40 pm
#9
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Sabre "is still under contract with Southwest, and will be compensated for its reservation system for all domestic flights through December 31, 2016."
May 12, 2014, 8:20 pm
#10
Join Date: Jan 2008
Posts: 3,638
Is new rez system a precursor to significant changes down the road for WN?
http://www.travelweekly.com/Travel-N...Top+Stories%29
http://www.travelweekly.com/Travel-N...Top+Stories%29
May 12, 2014, 10:59 pm
#11
Join Date: Jul 2013
Posts: 5,813
Is new rez system a precursor to significant changes down the road for WN?
http://www.travelweekly.com/Travel-N...Top+Stories%29
http://www.travelweekly.com/Travel-N...Top+Stories%29
I think so. Southwest is very likely to create a new cheaper 'UNBUNDLED' fare class. Frontier has already shown the way.
Feb 12, 2015, 10:43 am
#12
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