small (and large?) changes to the website?
Jul 12, 2013, 11:31 am
#1
Original Poster
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
small (and large?) changes to the website?
or maybe my memory doesn't serve me well:
Did they increase the size of the confirmation# font? maybe an indicator of changes to come with southwest IT?...
Did they increase the size of the confirmation# font? maybe an indicator of changes to come with southwest IT?...
Jul 12, 2013, 1:46 pm
#3
Join Date: Jan 2008
Posts: 3,638
Yes, the font change was a big improvement. It was much too small, before.
I really wish that they would add the fare detail; there is no fare info noted anywhere, when pulling up the reservation.
FL shows complete booking detail, including fare, taxes and fees, extras, and method of payment.
The extra detail is invaluable for record keeping.
I really wish that they would add the fare detail; there is no fare info noted anywhere, when pulling up the reservation.
FL shows complete booking detail, including fare, taxes and fees, extras, and method of payment.
The extra detail is invaluable for record keeping.
Jul 12, 2013, 1:57 pm
#4
Original Poster
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
Yes, the font change was a big improvement. It was much too small, before.
I really wish that they would add the fare detail; there is no fare info noted anywhere, when pulling up the reservation.
FL shows complete booking detail, including fare, taxes and fees, extras, and method of payment.
The extra detail is invaluable for record keeping.
I really wish that they would add the fare detail; there is no fare info noted anywhere, when pulling up the reservation.
FL shows complete booking detail, including fare, taxes and fees, extras, and method of payment.
The extra detail is invaluable for record keeping.
Jul 12, 2013, 11:23 pm
#5
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,038
Also at least one significant positive web site change
Late Thursday night I had a sudden reason to check next day Award availability. Instead of booking something that was available I put a decision on hold and went to bed. Friday morning I found the flight (on FL) that had been available a few hours earlier was no longer available using a one-way Standard Award from WN. That was a surprising disappointment but even more surprising was that in those few hours the web site's limitation of searching only one way Awards when only a one way coupon is in the account had suddenly gone away. The default search with only a OW coupon is now for a RT trip, whereas in the past it took some heavy duty workarounds to run such a search in that circumstance. This is important not so much for actual RT bookings as for A-B-C custom connection bookings. The old situation of not being able to search A-B-C while holding just a OW coupon was quite customer-hostile, so this sort of "detente" in business-customer relations is most welcome.
Jul 13, 2013, 8:29 am
#6
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Jul 13, 2013, 12:18 pm
#7
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,038
I've not seen that issue with SeatFinder. Maybe it is only happening under a specific set of circumstances? If you are still seeing, what route and which month(s)?