Jun 22, 2013, 8:36 am
Last edit by: JDiver
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WN experienced a massive IT systems outage 21 June 2013, and was forced to delay over 1,000 flights. Things seem fairly normal the morning of 22 June, but some knock on effects, including a few cancellations, still are occurring. Nothing on the WN front page about this.
WN experienced a massive IT systems outage 21 June 2013, and was forced to delay over 1,000 flights. Things seem fairly normal the morning of 22 June, but some knock on effects, including a few cancellations, still are occurring. Nothing on the WN front page about this.
SW Website Down???
Jun 25, 2013, 10:23 am
#76
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I expect a voucher of some kind. UA gave me 300.00 for a ground delay, where I sat on an airplane for 3 hours.
I sat 3 hours, with no info, next to a runway. I arrived at 430AM, which I made it, I'm happy, but something is owed to myself and my elderly mother. I had to boot up liveatc to find out why we were just sitting. The Captain announced a tower issue, but with flights coming and going, that wasn't true.
I sat 3 hours, with no info, next to a runway. I arrived at 430AM, which I made it, I'm happy, but something is owed to myself and my elderly mother. I had to boot up liveatc to find out why we were just sitting. The Captain announced a tower issue, but with flights coming and going, that wasn't true.
Jun 28, 2013, 9:39 am
#81
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Jun 28, 2013, 7:50 pm
#84
Join Date: Sep 2005
Posts: 1,028
Jun 28, 2013, 8:51 pm
#85
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Jun 29, 2013, 12:56 am
#86
Join Date: Apr 2006
Posts: 1,572
If you know who this individual is, please let Southwest know.
Jul 3, 2013, 11:00 am
#88
Join Date: Sep 2005
Location: LAX-HNL-TYO
Programs: ANA PLATINUM,HYATT GLOBALIST, AA PLATINUM FOR LIFE, UNITED SILVER, HILTON DIAMOND, MARRIOTT TITANIUM
Posts: 606
They gave me $200.00 vouchers for each of us. I had used points on 3 of the tickets and 1 was a companion pass.
Jul 3, 2013, 1:20 pm
#90
Join Date: Sep 2005
Location: LAX-HNL-TYO
Programs: ANA PLATINUM,HYATT GLOBALIST, AA PLATINUM FOR LIFE, UNITED SILVER, HILTON DIAMOND, MARRIOTT TITANIUM
Posts: 606
Here is my original post:
I was scheduled to fly from LAX-SJC-SEA last night at 7:50 PM. I waited at the airport until 11:30 PM because they kept guaranteeing me that I would make it to Seattle last night but there was no way possible. There were 4 of us on my reservation and we had to spend money on food at the airport and take a taxi back home. We also a non-refundable hotel reservation for last night and a 2 night stay at another resort which I used timeshare points for. It was a quick weekend trip so leaving today wasn't an option since it wouldn't give us enough time to enjoy Seattle.
I used points and a companion pass for the 4 tickets.
How do you think they will compensate me? I called reservations today but they wouldn't let me change me ticket to next weekend using the same amount of points as my original booking. They said I had to call customer service which is closed on the weekends.