Solving the Line Cutting Issue?
#31
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Actually, it is worse. When someone breaks line, it reassigns the order for everyone in line between where they boarded and where they should have boarded.
If someone saves seats, it reassigns the order for everyone that gets on the plane that would have taken that seat were it not saved.
We would never tolerate people simply taking whatever seat they want on an airline that assigns seats, but somehow it is fine to allow them to take the only assignment we get, our place in line. This assignment is often the result of a fee voluntarily paid or the accumulation of status from the money we have spent with WN. When people break line or save seats, they are taking from us at least a bit of the value of our payment or loyalty.
Want to board early? Pay for it like I do. I spend over $10,000 a year on mostly WGA fares. Or they can buy BS or EBCI. We paid for our position. They should pay for theirs.
[Rant over]
#32
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,461
#33
Join Date: Apr 2010
Posts: 29
#34
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Southwest Airlines doesn't plan to use the machines. Spokesman Brad Hawkins said agents scanning in boarding passes could be the first contact a flier makes with the airline's staff. "For us, that is a treasured moment of the customer experience where we build the relationship," Hawkins said.
A treasured moment?
A treasured moment?
#35
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
I disagree. Unless the line cutter had a number beyond approximately B30, it's likely that each passenger will get the type of seat he would have gotten in the correct boarding order. It might be a row or two farther aft, that's all. That's a lot better than having your assigned seat disappear due to a duplicate assignment.
#36
Suspended
Original Poster
Join Date: Jun 2009
Posts: 3,098
I disagree. Unless the line cutter had a number beyond approximately B30, it's likely that each passenger will get the type of seat he would have gotten in the correct boarding order. It might be a row or two farther aft, that's all. That's a lot better than having your assigned seat disappear due to a duplicate assignment.
But more importantly, I have PAID MONEY for a better boarding place, and line cutters de-value that purchase.
Duplicate assignments? I have over 4000 flights since 1987. Duplicate BP incidents? 1.
#37
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Not to worry. The new Evolution interior will fix that for you.
If a line cutter jumps in front of A16, you have a point. After about A25 those 6 seats are gone. The only cutting I've seen in recent years is by companions of A-listers. I don't do that myself but it doesn't bother me. A companion will generally occupy a middle seat with no damage to anyone's seat selection.
If a line cutter jumps in front of A16, you have a point. After about A25 those 6 seats are gone. The only cutting I've seen in recent years is by companions of A-listers. I don't do that myself but it doesn't bother me. A companion will generally occupy a middle seat with no damage to anyone's seat selection.
#39
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Other airlines assign seats. WN assigns a boarding order. Someone taking my place in line without my permission is exactly the same as someone sitting in the seat that has been assigned to me on other airlines.
Actually, it is worse. When someone breaks line, it reassigns the order for everyone in line between where they boarded and where they should have boarded.
If someone saves seats, it reassigns the order for everyone that gets on the plane that would have taken that seat were it not saved.
We would never tolerate people simply taking whatever seat they want on an airline that assigns seats, but somehow it is fine to allow them to take the only assignment we get, our place in line. This assignment is often the result of a fee voluntarily paid or the accumulation of status from the money we have spent with WN. When people break line or save seats, they are taking from us at least a bit of the value of our payment or loyalty.
Want to board early? Pay for it like I do. I spend over $10,000 a year on mostly WGA fares. Or they can buy BS or EBCI. We paid for our position. They should pay for theirs.
[Rant over]
Actually, it is worse. When someone breaks line, it reassigns the order for everyone in line between where they boarded and where they should have boarded.
If someone saves seats, it reassigns the order for everyone that gets on the plane that would have taken that seat were it not saved.
We would never tolerate people simply taking whatever seat they want on an airline that assigns seats, but somehow it is fine to allow them to take the only assignment we get, our place in line. This assignment is often the result of a fee voluntarily paid or the accumulation of status from the money we have spent with WN. When people break line or save seats, they are taking from us at least a bit of the value of our payment or loyalty.
Want to board early? Pay for it like I do. I spend over $10,000 a year on mostly WGA fares. Or they can buy BS or EBCI. We paid for our position. They should pay for theirs.
[Rant over]
#40
Suspended
Join Date: May 2012
Location: Alki. Seattle, WA
Programs: WN~A List Pref, CP, Hyatt-Diamond, Hilton Diamond, ANT~a Dave Matthews Addiction thing
Posts: 723
People suck at life and will continue to do so......
I fly a ton, like many of you.
It seems like when I fly BS there tends to be about 20 people standing A1 to A10. I look down at my boarding pass, see A1 and think, "I'm not even in line yet".
I used to be quiet about it. Past 4 months ive changed
If I'm A1 I walk up say "who is A1? That's right it is me, I'm going first"
If I'm A2 I walk up say "I don't care who goes on first, but What has two thumbs and is going on 2nd?" THIS GUY!
If I'm A16 and the agent has stopped someone from boarding as they're playing the I'm B30, I don't understand "how SWA works, I'm confused" game........as I come up to the agent, put my hand on the persons shoulder and say "thank you, you have many loyal SWA customers and A and Aplus customers that really appreciate doing that. Thank you again, have a great day
I may seem like a total a@@. I am not. But I do want what I've earned and paid for
I fly a ton, like many of you.
It seems like when I fly BS there tends to be about 20 people standing A1 to A10. I look down at my boarding pass, see A1 and think, "I'm not even in line yet".
I used to be quiet about it. Past 4 months ive changed
If I'm A1 I walk up say "who is A1? That's right it is me, I'm going first"
If I'm A2 I walk up say "I don't care who goes on first, but What has two thumbs and is going on 2nd?" THIS GUY!
If I'm A16 and the agent has stopped someone from boarding as they're playing the I'm B30, I don't understand "how SWA works, I'm confused" game........as I come up to the agent, put my hand on the persons shoulder and say "thank you, you have many loyal SWA customers and A and Aplus customers that really appreciate doing that. Thank you again, have a great day
I may seem like a total a@@. I am not. But I do want what I've earned and paid for
#41
Join Date: May 2005
Posts: 4,872
#42
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Actually, that was the way I used to do it before COS. If someone is going to be an anal cavity anyway, it might as well be me.
You should have been there the time I had A-16 and a man and 7 family members got between me and the last BS. By the time I was done, everyone knew what he was and I did not care. When they called for BS, I walked around the entire family behind the last BS and stood at the podium. I was followed by at least three that were before A-20.
I watched to see when they would board and it was a long time before they got on so even the OA got in on the action. Sad part was that grandma and grandpa really could have preboarded legitimately as both were using canes.
My wife says I am a competitive traveler.
You should have been there the time I had A-16 and a man and 7 family members got between me and the last BS. By the time I was done, everyone knew what he was and I did not care. When they called for BS, I walked around the entire family behind the last BS and stood at the podium. I was followed by at least three that were before A-20.
I watched to see when they would board and it was a long time before they got on so even the OA got in on the action. Sad part was that grandma and grandpa really could have preboarded legitimately as both were using canes.
My wife says I am a competitive traveler.
#43
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
People suck at life and will continue to do so......
I fly a ton, like many of you.
It seems like when I fly BS there tends to be about 20 people standing A1 to A10. I look down at my boarding pass, see A1 and think, "I'm not even in line yet".
I used to be quiet about it. Past 4 months ive changed
If I'm A1 I walk up say "who is A1? That's right it is me, I'm going first"
If I'm A2 I walk up say "I don't care who goes on first, but What has two thumbs and is going on 2nd?" THIS GUY!
If I'm A16 and the agent has stopped someone from boarding as they're playing the I'm B30, I don't understand "how SWA works, I'm confused" game........as I come up to the agent, put my hand on the persons shoulder and say "thank you, you have many loyal SWA customers and A and Aplus customers that really appreciate doing that. Thank you again, have a great day
I may seem like a total a@@. I am not. But I do want what I've earned and paid for
I fly a ton, like many of you.
It seems like when I fly BS there tends to be about 20 people standing A1 to A10. I look down at my boarding pass, see A1 and think, "I'm not even in line yet".
I used to be quiet about it. Past 4 months ive changed
If I'm A1 I walk up say "who is A1? That's right it is me, I'm going first"
If I'm A2 I walk up say "I don't care who goes on first, but What has two thumbs and is going on 2nd?" THIS GUY!
If I'm A16 and the agent has stopped someone from boarding as they're playing the I'm B30, I don't understand "how SWA works, I'm confused" game........as I come up to the agent, put my hand on the persons shoulder and say "thank you, you have many loyal SWA customers and A and Aplus customers that really appreciate doing that. Thank you again, have a great day
I may seem like a total a@@. I am not. But I do want what I've earned and paid for
At least WN isn't giving out early boarding to their Credit card holders like Delta and some other airlines are.
#44
Join Date: Nov 2010
Programs: WN peon (was A+), IHG Plat Hilton HHonors Gold DL SkyPesos PM (still a peon) US Chmn, Hawaiian Haole
Posts: 1,166