SW Site Down?
Oct 16, 2009, 8:54 am
#1
Original Poster
Join Date: Oct 2005
Location: IND
Programs: DL DM, UA & AA Peeon, Hilton/Starwood Gold
Posts: 875
SW Site Down?
Hi all, have been trying to check the SW site to make a booking the last 2+ hours and for some reason can't access the site. Anyone else having similar issues?
Oct 16, 2009, 10:09 am
#4
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
CGNC - We have not heard any other reports of this issue . .it could be something with your ISP . .like maybe they need to refresh their DNS server.
Oct 16, 2009, 1:21 pm
#5
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
When today's DING! arrived I was unable to view the offer page. I tried to view the main page but it was loading exceptionally slowly; very few of the basic graphic files had loaded after 10-15 seconds. The "ghost image" version of the toolbar was visible, but not the blue version. Clicking the "book travel" link was unsuccessful. m.southwest.com loaded normally on my PC, however.
All seems OK now, but I wanted to note the OP's experience was shared by others.
All seems OK now, but I wanted to note the OP's experience was shared by others.
Oct 16, 2009, 2:15 pm
#6
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
When today's DING! arrived I was unable to view the offer page. I tried to view the main page but it was loading exceptionally slowly; very few of the basic graphic files had loaded after 10-15 seconds. The "ghost image" version of the toolbar was visible, but not the blue version. Clicking the "book travel" link was unsuccessful. m.southwest.com loaded normally on my PC, however.
All seems OK now, but I wanted to note the OP's experience was shared by others.
All seems OK now, but I wanted to note the OP's experience was shared by others.
We also have noticed that some graphics (including graphical buttons) are not loading, and we have IT monitoring the websites performance.
Oct 19, 2009, 1:12 pm
#7
Join Date: Jul 2004
Location: The Big D
Programs: AA, CO, DL, WN, SPG Gold
Posts: 1,842
With both FireFox and IE7 I have been unable to book a RR flight for the past 15 minutes. it keeps telling me 'session expired - login again' after I select dates/times and continue.
Additionally, on the 'book RR ticket' page, the 'Select Frequent Trip' drop down list does not display, and you have to refresh the page in order to get it back.
What the heck is going on??
Update: working 20 minutes later. Go figure....
Additionally, on the 'book RR ticket' page, the 'Select Frequent Trip' drop down list does not display, and you have to refresh the page in order to get it back.
What the heck is going on??
Update: working 20 minutes later. Go figure....
Last edited by DallasBill; Oct 19, 2009 at 1:34 pm
Oct 19, 2009, 9:32 pm
#9
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
I noticed this a few days ago, and pointed it out to SWAVictor. The link has been fixed. Try clearing your cache. It's working for me.