Skyteam reference Guide
Jan 23, 2001, 8:46 am
#1
Original Poster
Join Date: Dec 2000
Location: FLL - DL DM MM - HHonors Gold
Posts: 1,093
Skyteam reference Guide
Has anyone seen the Skyteam reference Guide. I picked one up at the DL ticket office in Plantation, FL. Though these were offered to the public, on reading it, it's oriented towards the Skyteam Staff member - since it gives a bunch of the info as GRS codes and covers such issues as Involuntary Downgrades whereby Elites and Elite Pluses must be denied the upgrades last (Duh!) and through travel check in procedures.
Jan 23, 2001, 8:59 am
#2
Join Date: Feb 2000
Location: ny,ny
Posts: 396
mike.. thanks.. no i haven't seen these.. although i think i'll be on the phone with delta later today to try and get my hands on one.. what with all the problems exhibited with skyteam it can't hurt to have a copy of the rule book with you when you travel..
Jan 23, 2001, 9:20 am
#3
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
I have the book (or had it). With AF it did no good. When I had a problem with DL, the agent was very helpful and used a code from the book. You would think everyone at DL would cherish this book and have it in the drawer by the PC. Remeber, be aware of SK*AM, it does not always benifit the customer.