Kenya airways Asante problem
Aug 11, 2023, 2:37 pm
#1
Original Poster
Join Date: Dec 2022
Posts: 6
Kenya airways Asante problem
Hi Guys!
Last week Kenya airways matched my status match request and granted me with Asante Gold (Skyteam Elite plus.
I had a flight from BKK to HAN few days ago and also HAN to ICN and this is what I was told at the Vietnam airline and Korea air check in, "Frequent flyer program number is invalid".
I was just wondering if Asante is in working order as of today for Skyteam?
Or does Skyteam only accept Kenya Airways Flying Blue? Has anybody else had a similar experience? Thanks for your time.
Last week Kenya airways matched my status match request and granted me with Asante Gold (Skyteam Elite plus.
I had a flight from BKK to HAN few days ago and also HAN to ICN and this is what I was told at the Vietnam airline and Korea air check in, "Frequent flyer program number is invalid".
I was just wondering if Asante is in working order as of today for Skyteam?
Or does Skyteam only accept Kenya Airways Flying Blue? Has anybody else had a similar experience? Thanks for your time.
Aug 13, 2023, 6:49 pm
#3
Join Date: Nov 2018
Posts: 765
It's not a deliberate choice by the airline not to accept Asante, they are just slow to make the necessary changes to support it, and with Asante being a relatively small participant, they lack the incentive to make it happen faster. In similar cases between pairs of smaller airlines I've seen it take years to work properly. I have had success in the past with emailing airlines and clearly stating the problem, in the context of feedback, but even then it can take months for a resolution. In an ideal world the alliances would get some binding commitment from airlines to ensure that their IT systems support new entrants and programme changes before a specific deadline.
Aug 14, 2023, 7:57 am
#4
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
It's not a deliberate choice by the airline not to accept Asante, they are just slow to make the necessary changes to support it, and with Asante being a relatively small participant, they lack the incentive to make it happen faster. In similar cases between pairs of smaller airlines I've seen it take years to work properly. I have had success in the past with emailing airlines and clearly stating the problem, in the context of feedback, but even then it can take months for a resolution. In an ideal world the alliances would get some binding commitment from airlines to ensure that their IT systems support new entrants and programme changes before a specific deadline.
: I hope you are correct. But from what I learned from ITA, new SkyTeam members have to negotiate with each of the other airline members to establish the protocols that govern their relationships.It seems a peculiarly SkyTeam problem. ITA proclaimed itself a SkyTeam member two years' ago, status-matched like crazy, but never established reciprocal earn&burn deals with other programme members. And, two years' on, very few of those members offer benefits to Volare members.
`And now ITA is heading towards Star territory with M&M ....
Aug 15, 2023, 4:00 am
#5
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,099
Would be interesting if they were to join *A if only to see how quickly *A would be able to do this. It seems absurd that SkyTeam calls itself an alliance, but they don't require members to recognise each other or honour statuses of other member airlines. What is the point of an alliance at this point...
Mar 1, 2024, 5:26 pm
#6
Join Date: Aug 2012
Posts: 104
Does anyone else have login problems with Kenya airways? Suddenly I have to type in an additional code that comes by email every time. In addition, the link to KLM seems to be broken, at least for me. Yesterday I was still able to enter my KQ number for my KLM bookings and the Sky Elite Plus status was recognised. Since today this no longer works.
Mar 4, 2024, 10:13 am
#7
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,235
I think that their IT is just very patchy. Trying to get retro-credit for flights is impossible online, needs an email to the service desk (who are at least quite responsive). Likely it will be sorted in the next few days...
Mar 11, 2024, 7:12 am
#8
Join Date: Jan 2017
Location: MAN
Programs: Emirates Skywards Gold, Qatar Privilege Gold
Posts: 15
Just flew 4 Legs on KLM. All the Gold Asante status pulled through from booking to check in. I was able to select Economy Comfort/extra leg room seats 72 hours before departure and normal seats as soon as booking. Baggage pulled through nicely too. Everything worked quite well... Shockingly the Miles have even credited to my Asante Account within a few days! (Well... Once I could log in!)
Mar 24, 2024, 12:57 pm
#10
Join Date: Mar 2019
Location: SFO
Programs: AS MVPG 75k, Hilton Diamond, Bonvoy Plat, Kenya Airways Gold
Posts: 224
tried to get my Asante number tied to an ITA booking a few weeks ago and they said Asante is currently only partnered with the ones listed on the site, delta is in the works.
Apr 5, 2024, 12:16 pm
#11
Join Date: Aug 2012
Posts: 104
Hello,
I have the following problem.
For my last flights with AirFrance, I have correctly earned miles with Asante, but the flight counter in the dashboard has not changed.
I only have a few flights left to extend my Gold status. So that's annoying for me.
Unfortunately, KenyaAirways customer service is not responding to me.
Does anyone have similar problems?
Thank you.
I have the following problem.
For my last flights with AirFrance, I have correctly earned miles with Asante, but the flight counter in the dashboard has not changed.
I only have a few flights left to extend my Gold status. So that's annoying for me.
Unfortunately, KenyaAirways customer service is not responding to me.
Does anyone have similar problems?
Thank you.