Difficulty booking with UX - how common?
Nov 5, 2013 | 11:38 am
#1
Original Poster
Join Date: Aug 2009
Location: NYC (formative years spent wandering around ORD, hence the name)
Programs: NO STATUS WHATSOEVER!
Posts: 82
Difficulty booking with UX - how common?
Given that my only status is with Skyteam and I prefer a later departure, I chose UX for my next JFK-MAD roundtrip (DL was prohibitively expensive).
First, the UX website would not accept either of my credit cards, apparently because it couldn’t recognize common NYC address format (e.g. 888 W 88th St, Apt 88A) as validly formatted. UX was able to book via phone but informed me I would need to show the credit card to the UX ticket office at JFK. Fair enough, but fearing long multiple waits, I called back and was told that an advance visit to JFK T4 (on a day when UX operates) would save time and headache.
So off I went to JFK. After all other customers were processed, the sole UX employee dialed a UX internal phone number, only to conclude: (1) Madrid isn’t answering, (2) she had no idea why reservations told me to come here, and (3) goodbye. What, then, will happen if Madrid doesn’t answer on my scheduled day of departure?
Overnight, my Spanish friends called UX on my behalf. UX emailed me a form requesting my signature as well as scans of my credit card and ID – a procedure which nobody had previously mentioned. I’m not thrilled about emailing those scans, but at least it generated a full confirmation email.
Is this SOP with UX, or just a one-off occurrence?
First, the UX website would not accept either of my credit cards, apparently because it couldn’t recognize common NYC address format (e.g. 888 W 88th St, Apt 88A) as validly formatted. UX was able to book via phone but informed me I would need to show the credit card to the UX ticket office at JFK. Fair enough, but fearing long multiple waits, I called back and was told that an advance visit to JFK T4 (on a day when UX operates) would save time and headache.
So off I went to JFK. After all other customers were processed, the sole UX employee dialed a UX internal phone number, only to conclude: (1) Madrid isn’t answering, (2) she had no idea why reservations told me to come here, and (3) goodbye. What, then, will happen if Madrid doesn’t answer on my scheduled day of departure?
Overnight, my Spanish friends called UX on my behalf. UX emailed me a form requesting my signature as well as scans of my credit card and ID – a procedure which nobody had previously mentioned. I’m not thrilled about emailing those scans, but at least it generated a full confirmation email.
Is this SOP with UX, or just a one-off occurrence?
Nov 11, 2013 | 8:59 am
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617