Hello.
I rented a car in Hamburg, Germany for period 25.07.2019 - 01.08.2016, and i was told that Protection Package Basic (contract number 9341785183) that includes tire and class coverage will cover damages, scratches, etc., except accidents. I've returned the car, and I haven't got any message that was find damage.
Suddenly, on 08.11.2016 I've received this e-mail:
"Dear Client,
We have not received your payment of our damage claim.
Immediate payment of the outstanding amount of 816,12 EUR plus 19,50 EUR overdue fines is therefore requested.
In case of not receiving the outstanding amount by 16.11.2016 we will be compelled to initiate legal proceedings without
further notice. Any legal costs will be debited to you in addition.",
without any explanation what the damage is and why payment amount is so high.
I've answered that I know nothing about the damage and payment request, I've attached copy of my contract that includes protection package, but still I've got payment request.
I am sixt customer for many years, and there weren't any problems. Can you help me to resolve this situation?
Best regards,
Vitali.