Stinking ashtray of a car
Apr 3, 2013 | 4:45 am
#1
Original Poster
Join Date: Apr 2011
Location: A hotel near a major airport
Programs: I blinked and all my statuses had expired
Posts: 470
Stinking ashtray of a car
I picked up a car at Sixt Manchester Piccadilly last week.
As I got into the vehicle I was struck by the overpowering stench of cigarettes.
None too clean interior either.
With places to get to I just set off on my way. My, very wrong, assumption being that the smell would improve once I whacked the AC up high for a few minutes.
A Sixt Platinum card holder , I rent from Sixt UK all the time. I've never experienced this before.
We have a 3 month old infant and my wife absolutely refuses to put him in this car, she's right too.
I feel insulted and ripped-off.
The car is unsuitable for purpose.
It's due back tomorrow, I'm not looking forward to driving 20 miles back to the rental branch in the filthy vehicle
As I got into the vehicle I was struck by the overpowering stench of cigarettes.
None too clean interior either.
With places to get to I just set off on my way. My, very wrong, assumption being that the smell would improve once I whacked the AC up high for a few minutes.
A Sixt Platinum card holder , I rent from Sixt UK all the time. I've never experienced this before.
We have a 3 month old infant and my wife absolutely refuses to put him in this car, she's right too.
I feel insulted and ripped-off.
The car is unsuitable for purpose.
It's due back tomorrow, I'm not looking forward to driving 20 miles back to the rental branch in the filthy vehicle
Apr 3, 2013 | 4:56 am
#3
Original Poster
Join Date: Apr 2011
Location: A hotel near a major airport
Programs: I blinked and all my statuses had expired
Posts: 470
Apr 3, 2013 | 11:39 am
#7
Join Date: Oct 2007
Programs: AGR, PC, HH no status as I stopped paying for travel
Posts: 1,454
Apr 8, 2013 | 8:55 am
#9
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
I picked up a car at Sixt Manchester Piccadilly last week.
As I got into the vehicle I was struck by the overpowering stench of cigarettes.
None too clean interior either.
With places to get to I just set off on my way. My, very wrong, assumption being that the smell would improve once I whacked the AC up high for a few minutes.
A Sixt Platinum card holder , I rent from Sixt UK all the time. I've never experienced this before.
We have a 3 month old infant and my wife absolutely refuses to put him in this car, she's right too.
I feel insulted and ripped-off.
The car is unsuitable for purpose.
It's due back tomorrow, I'm not looking forward to driving 20 miles back to the rental branch in the filthy vehicle
As I got into the vehicle I was struck by the overpowering stench of cigarettes.
None too clean interior either.
With places to get to I just set off on my way. My, very wrong, assumption being that the smell would improve once I whacked the AC up high for a few minutes.
A Sixt Platinum card holder , I rent from Sixt UK all the time. I've never experienced this before.
We have a 3 month old infant and my wife absolutely refuses to put him in this car, she's right too.
I feel insulted and ripped-off.
The car is unsuitable for purpose.
It's due back tomorrow, I'm not looking forward to driving 20 miles back to the rental branch in the filthy vehicle
I am sorry that the vehicle rented to you had a smell of smoke.
You wrote that this is the first time you experienced this type of service at Sixt, so you already know it's not indicative of our usual service. Nonetheless, it only takes one bad experience to forget the good times.
Of course it's better to raise the issue at the branch at time of pick up, then we can take care of the problem straight away but I think we all agree it's infinitely better if the problem doesn't exist in the first place.
Can you send me a private message with your reservation number, at the very least I want to relate your feedback back to the branch manager.
Thank you for posting about your experience.
Gary
Apr 24, 2013 | 7:51 am
#10
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
Hi Pointy,
You have a missed call from me today as I had preferred to also apologise to you in person.
I will send you a private message with some finer details but for the benefit of the forum, once again I would like apologise for the poor service you received from us.
Best regards, Gary
You have a missed call from me today as I had preferred to also apologise to you in person.
I will send you a private message with some finer details but for the benefit of the forum, once again I would like apologise for the poor service you received from us.
Best regards, Gary