What has happened to Sixt EDI?
May 20, 2012, 4:04 pm
#1
Original Poster
Join Date: Feb 2007
Location: Amsterdam&Stuttgart& Edinburgh
Programs: IC Amb.,FB,Hertz,Sixt
Posts: 776
What has happened to Sixt EDI?
I have rented from the Edinburgh office a number of times in the last few years and been happy with both cars and service. On my recent rental I was checked in by a less than charming young lady, who wanted Sixt card,driving liscence ,passport and credit card!
On getting the car I pointed out some extra damage this was duly noted on my paper. On return I showed the my paper so that I would not get charged for the damage. I have now recieved a letter and for claiming that I have damaged the car.
I hope the office returns soon to its previous high standards
On getting the car I pointed out some extra damage this was duly noted on my paper. On return I showed the my paper so that I would not get charged for the damage. I have now recieved a letter and for claiming that I have damaged the car.
I hope the office returns soon to its previous high standards
May 21, 2012, 3:22 am
#2
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
I have rented from the Edinburgh office a number of times in the last few years and been happy with both cars and service. On my recent rental I was checked in by a less than charming young lady, who wanted Sixt card,driving liscence ,passport and credit card!
On getting the car I pointed out some extra damage this was duly noted on my paper. On return I showed the my paper so that I would not get charged for the damage. I have now recieved a letter and for claiming that I have damaged the car.
I hope the office returns soon to its previous high standards
On getting the car I pointed out some extra damage this was duly noted on my paper. On return I showed the my paper so that I would not get charged for the damage. I have now recieved a letter and for claiming that I have damaged the car.
I hope the office returns soon to its previous high standards
I will check the details with my colleague and report back to you.
Gary - Customer Service Team
May 24, 2012, 6:30 am
#5
Join Date: Oct 2009
Location: Amsterdam, The Netherlands
Programs: Many
Posts: 773
The fact that he was billed for damage to the car which he didn't cause probably didn't make him all too happy either.
May 24, 2012, 3:13 pm
#6
Original Poster
Join Date: Feb 2007
Location: Amsterdam&Stuttgart& Edinburgh
Programs: IC Amb.,FB,Hertz,Sixt
Posts: 776
On previous rentals here they only wanted my Sixt plat card and licence,as cc details are linked to the card. So I was a bit surprised by the extra requests. Seems a retrograde step compared to Hertz gold service.
Hopefully Sixt can find a faster way sometime
Hopefully Sixt can find a faster way sometime