Warning about Sixt making an inquiry on an original reservation
May 20, 2012, 7:15 am
#1
Original Poster
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,965
Warning about Sixt making an inquiry on an original reservation
We made a reservation months ago for a rental car for September in France. The rate was excellent and even with constant checking I never found another company ( Hertz, Avis, Europecar) that could come close ( 100E+) to the Sixt rate. The other day I called and inquired about returning the car to another location. I made it VERY clear that I was not interested in changing my reservation at this time but only wanted to know the rate difference.
Well.... the CSR decided to input the new town in my original reservation to come up with a quote. When the rate came in 150E more than my current rate I said no thanks we will keep it as it is. He then admitted that he could not retrieve the original rate and that my new rate for the original reservation came up as 90E more. I asked for a supervisor who admitted that the CSR screwed up but that in fact their software did not allow them to restore a reservation once it was "altered".
She offered that once I completed my car rental ( at the new price) I should contact her in September and she would refund the difference. I have to admit I kind of wondered what happens if she doesn't work there in late September........Anyway I find this solution not acceptable with too many " what ifs" and will begin to look for another car company.
So the moral of this story is that if you call Sixt car rental with an inquiry on an already existing reservation.... make sure they input the information as a NEW reservation....and not use your existing reservation as the template.
Well.... the CSR decided to input the new town in my original reservation to come up with a quote. When the rate came in 150E more than my current rate I said no thanks we will keep it as it is. He then admitted that he could not retrieve the original rate and that my new rate for the original reservation came up as 90E more. I asked for a supervisor who admitted that the CSR screwed up but that in fact their software did not allow them to restore a reservation once it was "altered".
She offered that once I completed my car rental ( at the new price) I should contact her in September and she would refund the difference. I have to admit I kind of wondered what happens if she doesn't work there in late September........Anyway I find this solution not acceptable with too many " what ifs" and will begin to look for another car company.
So the moral of this story is that if you call Sixt car rental with an inquiry on an already existing reservation.... make sure they input the information as a NEW reservation....and not use your existing reservation as the template.
May 21, 2012, 3:17 am
#2
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
We made a reservation months ago for a rental car for September in France. The rate was excellent and even with constant checking I never found another company ( Hertz, Avis, Europecar) that could come close ( 100E+) to the Sixt rate. The other day I called and inquired about returning the car to another location. I made it VERY clear that I was not interested in changing my reservation at this time but only wanted to know the rate difference.
Well.... the CSR decided to input the new town in my original reservation to come up with a quote. When the rate came in 150E more than my current rate I said no thanks we will keep it as it is. He then admitted that he could not retrieve the original rate and that my new rate for the original reservation came up as 90E more. I asked for a supervisor who admitted that the CSR screwed up but that in fact their software did not allow them to restore a reservation once it was "altered".
She offered that once I completed my car rental ( at the new price) I should contact her in September and she would refund the difference. I have to admit I kind of wondered what happens if she doesn't work there in late September........Anyway I find this solution not acceptable with too many " what ifs" and will begin to look for another car company.
So the moral of this story is that if you call Sixt car rental with an inquiry on an already existing reservation.... make sure they input the information as a NEW reservation....and not use your existing reservation as the template.
Well.... the CSR decided to input the new town in my original reservation to come up with a quote. When the rate came in 150E more than my current rate I said no thanks we will keep it as it is. He then admitted that he could not retrieve the original rate and that my new rate for the original reservation came up as 90E more. I asked for a supervisor who admitted that the CSR screwed up but that in fact their software did not allow them to restore a reservation once it was "altered".
She offered that once I completed my car rental ( at the new price) I should contact her in September and she would refund the difference. I have to admit I kind of wondered what happens if she doesn't work there in late September........Anyway I find this solution not acceptable with too many " what ifs" and will begin to look for another car company.
So the moral of this story is that if you call Sixt car rental with an inquiry on an already existing reservation.... make sure they input the information as a NEW reservation....and not use your existing reservation as the template.
Please accept my apologies for the error. Can you send the reservation number through to me on an e-mail [email protected] I would like to check the information and reassure you about our service too.
I'd be happy to arrange to upgrade you on your next hire.
I look forward to hearing from you.
Gary - Customer Service Team
May 21, 2012, 7:56 am
#4
Company Representative - Sixt
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
Gary - Customer Service Team