Hi, I have a reservation in Gatwick airport from 10th to 18th September. When I made a reservation, ECMR example cars looked good. They were Citroen DS3 (with picture), Vauxhall Corsa 3 door or Skoda Citigo. Especially DS3 is a good car. Now, however, an old example car DS3 is EDMR, and a new example car for ECMR with picture is Chevrolet Spark. I had a Spark from Hertz Munich in August, and it is so a bad car that I wouldn't rather get it again. I think that Spark should be actually a mini car (MCMR), not ECMR. Of course, I could change my reservation to CDMR, for example. Price difference is actually quite low. CDMR is now only £6 more than I paid about ECMR before. But can I do it without paying an alteration charge of GBP 20?

is your reservation prepaid?

only then it applies

however, if you increase the price by rebooking, usually the fee ist dropped

It is a prepaid reservation.

You could try calling Sixt reservations and see if they can change it for you

I too have a reservation coming up at Gatwick, I just got an email from them "reminding me" that i need to bring

* Passport or Euro ID Card

* Full Driving License (both parts and permits where applicable)

* Credit Card (In the name of the main driver)

* UK Debit Card (2 proofs of address will also be needed; separate bank statements or utility bills dated within the last three months)

What is with the excessively stupid requirements? They are not "reminding me" of anything, I think these are what you'd call post-contractual terms.

Hi, sorry if this has been asked before but have a few questions regarding insurances for an upcoming rental in Germany

1. If I buy the LDW from Sixt, does it cover tires/glass or no? Any other exclusions?

2. if not, and the car is stolen (or otherwise total loss) do I still have to pay the value of the glass and tires as well as the LDW excess? Or is it just LDW excess and walk away?

3. if I decline the Sixt LDW and go with my CC company, and something happens, does Sixt deal with the credit card company directly? ie: can I just get a replacement car and be on my merry way without forking over thousands of euros that I might or might not have on me?

All very hypothetical I know but that's what insurances are about... Thanks :cool:

EDIT: oh, I should mention... my CC company covers cars up to $65k CAD (so about 47.4k EUR)... I'm renting a FDAR (so C Class/3'er)...should be okay?

I picked up my ECMR today from Gatwick and they offered me a DS3 or a Fiat 500.

mmret:
1. no
2. no
3. no

Hi tk2000, Please private message me your reservation number for confirmation. I would be happy to look into making the change for you. Many thanks, Tom

Hi JohnnyColumbia,

All of the requirements are described in our Rental Information, our country specific terms and conditions, at the time of booking. If you have pre-paid, and entered into a contract with Sixt, there is a box that must be checked to accept the Rental Information prior to placing the reservation. I regret to hear this has come as a shock, these are simply proofs we require in order to let the hire go ahead on our insurance.

Please note, however, that if you have booked using a credit card, that the debit card and two bills/statements are not also required. With a credit card, you would only need one bill/statement, your passport and a valid driving licence.

I hope this helps to clear this up, if you require any further assistance please feel free to contact me.

Thanks,

Tom

I actually thought the whole LGW experience was completely slapdash.

They sent me the above email apparently telling me I needed a credit card and proofs of address which were apparently not necessary, they went on to add

Thank you for booking your car rental through SIXT.

In order to provide our customers with the highest level of customer service possible,
we would kindly ask you to reply to this email confirming your reservation and which terminal you will be arriving at to collect your vehicle, whether that be South or North. If you are able to provide your flight number we would kindly ask you to do this as we can keep a track of time and location.

This means that we can have the vehicle ready and waiting for you to get you on your way as quickly and efficiently as we can.

So I replied with my flight details but it turns out this is faux customer services theatre. They weren't "waiting for me." Having gone to the bother of checking the location information on the website, North Terminal office was closed when I arrived. There was a notice asking customers to call a number, which I did and there was no answer.

Here they are, the Sixt people at Gatwick not "waiting for me"

https://fbcdn-sphotos-h-a.akamaihd.n...a5c2906274c0eb

Rather than mismanage expectations upwards, ask customers for an action (the confirmation of flight details) so that Sixt can be nice and "ready and waiting" which they are not, plus introduce the necessity for additional proof of identity that we do not have, why don't they just shut up? not send any emails to us and let us work out ourselves which office they have bothered to staff?

By all means be a bit crappy, but why bother telling customers that you are going to right there serving up the finest customer service when you are not?

The agent that checked out my car was a complete gent, but perhaps someone needs to slap the management upside the head for sending out corporate bullcrap emails.

Hi JohnnyColombia,

Could you send me a private message with your reservation details? I would like to have a look into this in more detail.

Many thanks,

Tom

well as Sixt Diamond you can expect a meeting room and a beamer and flipboard at every single sixt location...

*Every single location actually being about three in Germany :D

Don't forget the free bottle of water in the car though!

yes, but the email says whereever you make the reservation, that there will be a meeting room waiting for you.