Getting 4% refund from ticket value from a Business Flexi ticket only?
Aug 30, 23, 4:30 am
#1
Original Poster
Join Date: Dec 2013
Posts: 944
Getting 4% refund from ticket value from a Business Flexi ticket only?
I have a Business Flexi ticket of around 3.5K. Having to cancel it around 2 weeks before the first flight I'm being quotes to only receive a refund of 142 SGD?
What's the point, except a complimentary change, of booking business flexi then? I was under the assumption the ticket is refundable minus the quoted Cancellation Fee (130 SGD) in the fare rules?
What's the point, except a complimentary change, of booking business flexi then? I was under the assumption the ticket is refundable minus the quoted Cancellation Fee (130 SGD) in the fare rules?
Aug 30, 23, 10:02 pm
#3
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,373
Agree, the response from the first agent (OP called right?) seems entirely off the mark unless there is some communication mishap. The fare should be fully refundable minus the 130$. Along those lines.
Aug 31, 23, 12:25 am
#5
Join Date: Feb 2015
Location: SIN, SFO, LON
Programs: SQ:TPPS, Marriott: Titanium
Posts: 399
Aug 31, 23, 12:26 am
#6
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,373
Ahh, that is a very good point. Totally slipped my mind, for mixed fare bookings the most restrictive fare conditions apply to all segments. So say a J & D combo fare all segments / the entire ticket will subject to D fare conditions and then only taxes and some fees would be due.
Aug 31, 23, 1:24 am
#7
Original Poster
Join Date: Dec 2013
Posts: 944
Ok, I think this is the case. One leg is D and one leg is Z...
They should put this more clearly as even in the booking email the only the "summary of fare rules" is as posted above, nothing mentioned of the most restrictive class...
They should put this more clearly as even in the booking email the only the "summary of fare rules" is as posted above, nothing mentioned of the most restrictive class...
Aug 31, 23, 12:47 pm
#8
Join Date: Jun 2017
Posts: 2,156
Guess 99.9999% of the paxes does not read.
