PPS value calculation?
 

I am trying to understand how PPS Value is calculated. In the past 12 months I took three return trips from Australia to Europe. Twice in Business, once mixed class Business/First. All of the trips credited miles to my Krisflyer account but I only have 5630 PPS value listed in my account summary on the website. The total cost of those tris added to about AUD26500 so I am a bit confused trying to understand where all the money went. I know they don't include taxes - unfortunately SQ never gave me an itemised receipt for my mixed F/J trip so I don't know exactly how much was taxes for that journey, and I wonder if they arbitrarily decided to exclude the money I paid in travel credits towards that journey (not really fair since it was my cash that I kindly let them keep for 18 months). But even so I would expect to be closer to 20000.

The account summary online does also say "Required: 19,370 PPS Value by 31 Aug 20", which was over two years ago, so I think there must be a bug in the web page, but although I've emailed twice asking about it I never got a response. Just wondering if anyone else had a better insight into what money they count towards PPS value and any weird and not-obvious exclusions they might apply.

I also wonder what will be the PPS value for tickets purchased via LH or LX code share flight in SQ metal (SQ25/26 and SQ345/346)

In your list of activity (miles statement) does it show any PPS value there, or just Krisflyer and Elite miles for the flights?

Your membership year ends 31 August. Your earned PPS value is shown for your membership year and not rolling 12 months. What you see now is the PPS value you accrued from 1 September to today.

It depends on your fare if on an SQ flight number, and if on an LX/LH flight number it depends on how much they pay SQ.

I misconnected FRA-JFK on LH in 2019 (can’t search back far enough to find exact numbers) but when rebooked on the SQ flight FRA-JFK in F I received approx 2,400 PPS value.

But my displayed PPS value didn't change since November last year. Not after a return trip SYD-CDG in July in J, not after a trip to LHR in August.

Yes, the statement shows PPS value for all my trips (double entry for each trip - one with KF, Elite and PPS, the other with 0 KF, 0 Elite and the same amount of PPS). The total (excluding the duplicated values) is $26074 within a 12 month period. I know SMK77 said my membership year is to 31 August but that's my KFEG year. Everything I read online indicates that the first time you qualify for PPS it's any 12 month period.
Silly for me to be so petty over something so trivial (it doesn't seem to offer massively different benefits to KFEG - do PPS even still see better reward space these days?) but I still feel a bit cheated!

Try calling rather than emailing?

Thanks! I have quite a few F flights booked via LX, with LX or LH flight numbers (4 digits) but on SQ metals.
Will see.

SQ’s IT has many bugs but I never heard about an issue where PPS value is in the statement but not in the summary. If you are a KFEG and you are looking at the App, you need to swipe right to get to the PPS value.

Qualification is in general the membership year but SQ has always granted PPS where members show more than 25,000 SGD in rolling 12 months.

Nothing we can do here, you need to speak to SQ.

Even the app shows "From 1 Aug 2019" and "To qualify you need 19,370 by 31 Aug 2020" so there must be some weird glitch in their system. I will phone them and report back.

Quite a low value, but I got it in a very bargain price.
I can't believe the price when I booked them. 😉

More than two months since I phoned up to get this fixed. Still no resolution from SQ (four phone calls to them, each one ended up with me on hold for a long time before I was told they would have to pass it to someone in another department and get back to me), and one email from them claiming they are working on it). Each time I phone up the person on the phone acknowledges that the individual credits on my statement add up to a much larger number than the account summary (which is still stuck on 2020 numbers) but nobody knows what to do about it. At this rate I am not going to get any use out of the status before it expires! (Though I am wondering whether it's sensible to keep spending large amounts of money on SQ when they can't even do basic addition correctly...)

I might be able to shed a little bit of light on your issue:

Last year, I purchased a ticket in full fare F from ARN to MEL for 5,250 USD. FQTV to LH and FQTS to SQ. Lufthansa awards miles on ticket value and SQ awards PPS value on ticket value. Both ex taxes.

Comparing the credits, they don’t add up: LH has given me less than SQ. So I looked into this and LH calculates FX for the day of purchase and uses historic FX rates while SQ just takes today’s FX.

If you bought a ticket in AUD six months ago and the AUD appreciated against SGD, you receive less PPS value compared to the SGD amount you spend to buy the ticket.

Thanks for posting, and interesting information, it is a bit strange - SGD on the date of purchase would make a lot more sense and surely less effort for them to calculate. But I guess it sometimes benefits the customer and sometimes benefits SQ so not worth getting worked up about (though probably very frustrating if an FX fluctuation suddenly causes one to miss out on renewal of status). In my case the amounts don't come close to matching, by a factor of five or so. My PPS value on the "Account Summary" page hasn't changed at all in over a year, when I've taken two round trips in J and one-way in F, as well as a mixed F/J trip last November that wasn't credited. The summary still says "Earned: 5,630 PPS Value Required: 19,370 PPS Value by 31 Aug 20", which I think relates to a trip I took in Nov/Dec 2019 (the full statement doesn't go back that far so I can't tell for sure). My statement has all the individual trips listed (e.g. my most recent trip, earlier this month, was 7119 according to the full miles/PPS statement but the total value is stuck at 5630. My KrisFlyer miles total is updating correctly but PPS total is still at the value it had at the end of 2019.

It adds complexity to store historic information. Easier to just grab on the day you fly. SQ IT - what to expect?

25,000 SGD isn’t a high threshold given that the average Biz fare to Europe is about 12,500 SGD these days. 2 Biz flights to requalify as legacy Solitaire is too good to be true.

Still no update from SQ on this... except to say that they are working on it. I think that may actually be true, because whereas my miles balance still used to update after each trip (even though PPS value didn't), I haven't been credited with any of the miles or PPS value for my last trip that finished on 19 February. So I'm assuming they changed something about my account and it had the wrong effect. If I wanted an indifferent loyalty program I could have gone with Qantas instead!

That must be very frustrating for you. I (Also a lowly KFEG at the moment) just took a flight KIX-SIN in J, and cannot see the PPS value showing up in my account either, but as this is only the first part of a KIX-SIN/SIN-SYD ticket, I wonder whether in my case I will only get the PPS value after the last segment will have been flown? Of course, your situation is different, so my situation does not apply to you. However, I am having a very similar problem with my Milestone Rewards counter on the My Account part of the website being out of sync with my overall elite miles tally. So this could well be related to your own problem. Sounds like SQ should invest more money into their IT before it will get even worse and people start abandoning them for more tech-savvy competitors…

You should get the value credited on a segment basis, even if your trip has not been completed yet. I find crediting of PPS value is remarkably slow, taking about 5 working days as opposed to miles (if crediting to kf), which happens almost the moment after you leave the plane.

I filled in a Claim Missing KF miles form and got my last three flights (all one journey) credited but still no change to my Account summary PPS balance. Still says 5630 even though the individual flights listed on my statement total over 17000 just this calendar year, let alone a 12 month period.
My miles came through without the 25% bonus, although I had used the Milestone Reward. I wrote in to ask about this and also mentioned my PPS balance. Got this reply:
"Upon checking the status is still on pending and currently on process to be credited. We will provide you an update regarding the status once we hear an update from them."
Don't know which of the two questions I asked is being addressed here. (Classic Singapore Airlines email, I should have known better than to ask two separate things, because they always limit their replies to one statement.

Still no resolution from SQ. Four weeks ago I got a phone call from them, to tell me that they had referred the issue upwards, but the PPS value is still stuck at what it was in Jan 2020 (didn't even reset to zero at any time) and no follow up since. The chap on the phone agreed that it was strange that my Australia - UK trip in Jan/Feb this year hadn't credited at all, but he couldn't help. He also promised to highlight that I hadn't been credited the correct amount of KF miles, but this hasn't been fixed either.

Maybe they don't need to rely on customer loyalty any more under their new and significantly more expensive fare structure, but it's still a bit of a shabby way to treat people who have stuck with the airline for many years.

Finally sorted - I went to the SQ centre at the ION Orchard. They weren't able to help directly (as they only deal with airline issues and not Krisflyer/PPS matters) but sent a message to the relevant team to encourage them to get in touch with me. A few hours later I got the email confirming PPS status and I already moved my all my upcoming J flights on the B777 to row 11 :)

Persistence pays off, only 6 1/2 months after my original email to SQ!

The website only allows you to retroclaim flights in the past 6 months, is this the same for PPS value retroclaim? I have several SYD-SIN-LHR in J scattered around Oct/Nov/Dec from last year that I am unable to claim online given the 6 month date cut off that will easily push me to PPS. Will call centre be able to help?

I believe the same rules apply for PPS value. Of course, no harm in calling to see if you can get a different answer.

https://cimg9.ibsrv.net/gimg/www.fly...f301a73fa4.png

The call center will not be able to help but you can e-mail [email protected].

You need to provide your booking reference and ticket numbers (ideally a copy of your ticket) and explain that you overlooked to enter your KF number. They will look into this and let you know.

Curious why one would forget to input the KF number for mileage/PPS value accrual? I thought most people chasing status would be most concerned about it and ensure it is always recorded prior to check-in, or at least having the retro submitted soon after the flight is flown.

Hold your horses, simple explanation: this was work travel; I claimed the miles with a different *A program; upon reviewing my work travel now that I am back in my home base realised I could have also obtained PPS while crediting miles elsewhere, essentially double dipping. I am keen to try obtain PPS as I have a lot of upcoming work travel in J on SQ, so it would be nice to have that recognised by the airline. Not a sin or a crime your honor?

It sounds strange, though you can send the miles to a different FF program as the PPS values. First, let the miles go to the other *A program. Once received, submit a retro claim at SQ and your PPS values will show up, with miles 0, automatically........

There is no need for retro-claims, every check-in agent can key this in correctly when issuing your boarding pass:

There are two fields in their system: FQTV and FQTS:

FQTV is used for the FFP where you want the miles to be credited; this can be SQ or any other *A carrier
FQTS is to track revenue and here you can enter your Krisflyer number only

Where FQTV is SQ, FQTS is automatically set to SQ
Where the passenger opts for a different program under FQTV, you need to tell the check-in agent to key in your SQ number under SQTS.

Check your boarding pass that this is correctly captured: *G LH TPP - in my case- means: miles go to Lufthansa and as a Solitaire PPS, I will accrue PPS value.

Yes, and the majority of passengers are aware of these fields, let alone, did see them in their PNR overview(s).

Good to hear, one can request as such at check-in as well when boarding at the gate.

Let me tell you from personal experience, that these fields are NOT properly/consistently implemented over the diversity of IT systems at SQ.

They are implemented in SQ PSS Altea. You are right though that you can't enter two FFP numbers when doing OLCI or Manage Booking. As such, you always need to do this as part of physical check in or call in, but even if you called in better to validate with the check in agent.

To hijack this thread: I earned PPS status this year and am on track to hit solitaire (which is another $50k for a whopping $75k of spend in total since early this year). But it appears the first $25,000 doesn’t count towards my PPS value for PPS rewards? Anyone have any idea if I can get SQ to count the first $25k towards milestone rewards? That extra upgrade coupon would be nice…

You need to cross the $60K threshold as a TPPS to get the award. As you will not have achieved TPPS yet, you won't trigger the upgrade award.

There is no need to post or respond to anything on FT unless you have helpful insights or a compelling solution.

I felt my insight is helpful as it can save a lot of time and work. Why you need to belittle and insult me is not clear when a simple 'thank you for sharing' would have sufficed.

Let me tell you from experience that my solution has worked for me at every single check-in counter around the world for the last 15 years without fail.

Sorry for stepping on your toes. Your solution will (probably) work perfectly, though just assuming that (nearly) everybody else does know (and should be berated for not knowing) about the existence of your knowledgeable items, is a way of belittling the non-experts for not knowing this information.

From the airline perspective, it is natural they will want you to accrue miles and PPSv to their own FFP program hence throughout their website in Manage Booking and Internet Check-in, you can only input one FFP number. Should it be SQ, then both miles and PPSv will go into that KF acccount. Should it be another airline FFP, then you only get miles to that program, and no PPSv to KF.

UNLESS you manually tell check-in counter to FQTV to other airline FFP and FQTS to SQ KF. Even then some check-in agents may not be that proficient in doing so, so you will need to double check. Clearly, not many layman will know of FQTS and FQTV, let alone informing check-in counter. But if you are discerning and savvy enough to want to credit miles to another program yet earn PPSv at the same time, then i think it is fair to learn and pick up this 'tip' of informing the check-in agent.

I think SMK77 was commenting on your remark "Yes, and the majority of passengers are aware of these fields", which was presumably meant to say "Yes, and the majority of passengers are not aware of these fields"

Depends on one's interpretation of the message. Yours is different from my intention.

Yes, of course. That's money that stays in the house and does have quite some chances to expire. Not to say, the value to redeem the KF miles on SQ flights is not so very high. Pure (triple) profit.

Which brings me to the "question", how valuable are the PPSv's savings, when one is not Singapore-based, SQ captive, and paying the highest ticket prices?

the rewards tracker resets once u hit TPP