SingaporeDon

Follow up. Just before first hold date expiry (9 days out) called to extend hold (as first agent had suggested when putting reservation on hold first time around) for the second time. Agent extended hold 5 months - Jan 2024 ticketing deadline now for July 2024 redemption tickets. So, I guess it depends a lot on the agent you get?

Also, another DP. Of the 2 accounts I used for redemption bookings and reservation holds, one had no miles so understandable they agreed to hold awaiting mile transfers from CC. However the second booking was from a KF account which had more than required miles, still I was able to get the hold. Before some one asks ( or complains!) I did not want to ticket the from the account which had enough miles as I was using the miles to wailist several other award bookings online

m0hamed

Found availability and needed time for a Mariott transfer. Called the Australian number today and asked if I could place an award on hold, agent reconfirmed “You are waiting for a credit card transfer?” and I just said yes and she proceeded to take details, send me an email and confirm.

Ticketing deadline is one week from today.

domino007

Tried multiple times in the last few days with the US customer care and being told there is no hold option for award booking. Will try other service centers.

flytalkflyer

HUCA HUCA HUCA. The only solution to these lousy CS agents. SQ does hold award tickets so you just gotta get hold of the right agent

snic

By the time you've HUCA'd a few times, the seats are gone.

Not sure if the agents are lousy if they're just doing what their bosses told them to do. What's lousy is SQ not providing a consistent experience: either allow holds or don't, but not sometimes one and sometimes the other depending on sheer luck. That's most likely poor management, not lousy agents.

mocharaia

I am trying to get an agent that will let me place a hold for a booking for three people. so far no luck, but just realized if I do get one, how does this work for other people on the booking. I have a kris flyer account that I just created for myself so that I can transfer Chase rewards over to pay for the booking (will be using my points for all three tickets), but the others do not have accounts. Do I need to have them all create new accounts first, or can they just create the hold with my account. Alternatively can we use their award number from another star alliance partner like United?

Just want to be prepared for when I hopefully get an agent that will create the hold. It's too many points to try transferring without a hold.

bpk6h

you need to set up the others as your redemption nominees first:
https://www.singaporeair.com/en_UK/p...tion-nominees/

​​​​​​A bit more background here:
https://milelion.com/2023/04/25/unde...ominee-system/

Good luck with the award hold...seems to be much less frequently obtained these days.

NetJets Germany

Tried to get award tickets reserved three times over the hotline, twice calling the Singapore number (Which routed to the Philippines) and once Australia (Which sounded as if it had gone to India). All agents read from the same script: "Sorry Sir, we cannot do this anymore". I then gave up and went to the KF service centre at ION Orchard, where they managed to sort it out without any trouble. Honestly, I would not know what to do anymore if I was not living in Singapore.

carrotjuice

You should ask the Ion people to steer these outsourced individuals back into line... honestly why bother outsourcing when you end up with different service levels?

mocharaia

I had no success so have given up even though the award space still exists all these days later. 🤷‍♂️

it was for premium economy seats but the reviews lately all seem to pretty down on their product so I guess I’ll pay the fare on another carrier.

diffballz23

Admittedly, it's late. But I just tried US Call Center and got told, "upon checking our policy we can no longer put award redemptions on hold." I said are you sure? I've done it before. And they replied, "our policies are always changing."

So HUCA x4 and got the same agent every time.

flytalkflyer

Lousy incompetent agent. SQ DOES do award holds. You just need a smart agent. Half of SQ CS agents in the Philippines have a combined IQ below 50

diffballz23

yeah she sounded brand new, repeating everything I said like she was looking for the answer on a piece of paper.

I ended up getting the award booked about an hour later. When I kept HUCA, and would have my points balance read it eventually said the magic number, even though they didn’t show online. So I got the same incompetent agent to book the flight for me instead.

flytalkflyer

Gets on my nerves when they repeat everything we say. I once had a Citi CS agent comment "thank you for sharing your wonderful name" at the beginning of the call. Customer service is headed downhill across all industries

bloc0102

After *checking with supervisor* I was told the same thing on call 1. Call 2 they kept thinking I wanted to wait-list. Call 3 was able to reserve the itinerary.