How to reach Krisflyer agents in Singapore?
Jul 3, 2022, 3:14 pm
#1
Original Poster
Join Date: Mar 2020
Posts: 25
How to reach Krisflyer agents in Singapore?
Hello,
I had so much terrible experience talking to Krisflyer agents in the Philippines, India and China recently(Late June and early July), they are totally incompetent. The only thing they've done is time-consuming.
I read all the posts here regarding krisflyer call center, but still can't find the answer.
Is there any way that I can reach krisflyer agents in Singapore? Thank you so much!
I had so much terrible experience talking to Krisflyer agents in the Philippines, India and China recently(Late June and early July), they are totally incompetent. The only thing they've done is time-consuming.
I read all the posts here regarding krisflyer call center, but still can't find the answer.
Is there any way that I can reach krisflyer agents in Singapore? Thank you so much!
Last edited by wilsons; Jul 3, 2022 at 3:15 pm Reason: add more info
Jul 3, 2022, 4:59 pm
#3
Original Poster
Join Date: Mar 2020
Posts: 25
Thank you for your reply.
I used to select Mandarin line and got connected to SQ agents.
However, now I always get transferred to China
English line always lead me to the Philippines and India
These calls I placed in during Singapore working hours.
So sad
I used to select Mandarin line and got connected to SQ agents.
However, now I always get transferred to China
English line always lead me to the Philippines and India
These calls I placed in during Singapore working hours.
So sad
Jul 8, 2022, 10:03 am
#8
Join Date: Jul 2022
Programs: KrisFlyer
Posts: 134
Slightly different question. I was caught in a flight delay in Germany, and I called the Singapore Airlines Frankfurt twice and two separate (Philippine call center) agents insisted my baggage was already in Singapore because it was loaded onto a FRA-SIN flight I missed. When I arrived in Singapore, SATS lost and found was incredulous and said this was impossible as baggage would not be shipped without the passenger. I was stunned, does anyone know how it is possible that call center agents would give wildly inaccurate and very damaging information (they have to get it from somewhere)?
Jul 21, 2022, 7:14 pm
#10
Join Date: Jan 2022
Posts: 6
I had accrued miles that wasn't credited to my Silver KF that I've flagged through the claim missing miles feature 5 days after landing. Error said contact / email KF.
Some months later, I went to Ion Orchard when I landed in Singapore. Rep said an internal email was sent to the KF team lead. My claim statuses went from
And I'm KF Gold after a flight in 4 week's time if it wasn't for the accrual issue. Is there a better way to get this sorted? KF email was unresponsive by the way.
Some months later, I went to Ion Orchard when I landed in Singapore. Rep said an internal email was sent to the KF team lead. My claim statuses went from
- contact KF prior to ION visit, mismatch of details
- to investigating
- contact KF mismatch of details
And I'm KF Gold after a flight in 4 week's time if it wasn't for the accrual issue.
Is there a better way to get this sorted? KF email was unresponsive by the way.
Jul 22, 2022, 3:26 pm
#11
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
KF call centre has become virtually incompetent to deal with since about two months ago. I used to be able to speak to much better qualified, experienced and willing to take decisions staff in Singapore by using the select-Mandarin and then speak in English trick, but now that the Philippines and Chinese call centre staff pick up the phones, the service quality has deteriorated massively. Shame on you SQ, you used to be the standard bearer for so long, now you have completely dropped the ball. Pity, I hope they will return to their former glory again in a few months or years, but I am not holding my breath based on the most recent experiences I have had with their call centre staff.
Jul 23, 2022, 12:37 am
#13
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
One example - if you change dates on an award flight that was booked before deval, the system will charge you additional miles when it is not supposed to. So you have to call.
Jul 23, 2022, 1:17 am
#14
Join Date: Dec 2006
Location: Singapore
Programs: CX Gold, Krisflyer PPS, Hyatt Diamond, SPG Platinum
Posts: 738
Jul 23, 2022, 7:31 am
#15
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900