Change of Award type
Jan 29, 2022, 8:44 pm
#1
Original Poster
Join Date: Aug 2017
Programs: CX
Posts: 28
Change of Award type
Hi,
I've booked an Advantage Award flight on SQ that is coming up as the Saver fare was not available.
Noticing that they've released Saver fares on the same flight now - will SQ allow you to change to Saver and also refund the points difference?
Thanks
I've booked an Advantage Award flight on SQ that is coming up as the Saver fare was not available.
Noticing that they've released Saver fares on the same flight now - will SQ allow you to change to Saver and also refund the points difference?
Thanks
Jan 29, 2022, 10:35 pm
#2
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
why not? What you should have done is to book the advantage and waitlist saver if possible.
Jan 29, 2022, 10:45 pm
#3
Original Poster
Join Date: Aug 2017
Programs: CX
Posts: 28
When i try to change online - it seems like they won't refund you the points difference...
Guessing I'll have to wait hours on the phone to speak with someone for this
Jan 30, 2022, 12:52 pm
#4
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
They won't refund you the miles difference, this is a well known (yes, illogical) issue. What you need to do is cancel the Advantage (and pay the cancellation fee) to have the miles refunded, then rebook the Saver afresh.
Jan 30, 2022, 9:00 pm
#5
Join Date: Aug 2017
Posts: 1,610
Can this be all done online? Do the miles get refunded immidiately to reduce the risk of saver-level disappearing?
Jan 30, 2022, 11:37 pm
#6
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
In theory, a straight cancel online did result in points back right away, but there have been reports where it didn't work out that way exactly so there is a risk. Also there are no guarantees that the saver will be there when you are done with cancelation.
It is all possible to do what you plan, but there is an element of risk. Just be aware. Given how high saving between Saver and Advantage awards can be, I'd go for it though I may try it via call and hope for reasonable wait time and competent agent. YMMV.
It is all possible to do what you plan, but there is an element of risk. Just be aware. Given how high saving between Saver and Advantage awards can be, I'd go for it though I may try it via call and hope for reasonable wait time and competent agent. YMMV.