Advice needed: Contacting SQ in this time
Mar 13, 2020, 5:35 am
#1
Original Poster
Join Date: Feb 2009
Posts: 568
Advice needed: Contacting SQ in this time
Hi FlyerTalkers,
I've tried calling SQ now three times (re. the new block from passengers transiting through SIN on flights from Germany-Australia). My flight is on Sunday GDN-MUC-SIN-SYD booked directly with SQ. Each time I stay on hold for exactly 1hr20mins and then it gets cut off. I don't know what else to do. I've tried also writing to them on Facebook, but no replies there either. Would appreciate any suggestions how to contact them! If no-one can transit through SIN airport now, no idea what to do to contact them! Advice appreciated so much with thanks.
I've tried calling SQ now three times (re. the new block from passengers transiting through SIN on flights from Germany-Australia). My flight is on Sunday GDN-MUC-SIN-SYD booked directly with SQ. Each time I stay on hold for exactly 1hr20mins and then it gets cut off. I don't know what else to do. I've tried also writing to them on Facebook, but no replies there either. Would appreciate any suggestions how to contact them! If no-one can transit through SIN airport now, no idea what to do to contact them! Advice appreciated so much with thanks.
Mar 13, 2020, 6:16 am
#2
Join Date: Nov 2015
Location: LST
Programs: HH, VA, QF, SQ, Air NZ
Posts: 169
Hi FlyerTalkers,
I've tried calling SQ now three times (re. the new block from passengers transiting through SIN on flights from Germany-Australia). My flight is on Sunday GDN-MUC-SIN-SYD booked directly with SQ. Each time I stay on hold for exactly 1hr20mins and then it gets cut off. I don't know what else to do. I've tried also writing to them on Facebook, but no replies there either. Would appreciate any suggestions how to contact them! If no-one can transit through SIN airport now, no idea what to do to contact them! Advice appreciated so much with thanks.
I've tried calling SQ now three times (re. the new block from passengers transiting through SIN on flights from Germany-Australia). My flight is on Sunday GDN-MUC-SIN-SYD booked directly with SQ. Each time I stay on hold for exactly 1hr20mins and then it gets cut off. I don't know what else to do. I've tried also writing to them on Facebook, but no replies there either. Would appreciate any suggestions how to contact them! If no-one can transit through SIN airport now, no idea what to do to contact them! Advice appreciated so much with thanks.
https://www.homeaffairs.gov.au/news-...el-coronavirus
Do you have a link to the new block?
Edit - it just occurred to me - are you an Italian national? I am on mobile and cannot see your base. The Australian restriction is based on nationality and location for the past 14 days.
Last edited by FlossieFlyer; Mar 13, 2020 at 6:22 am
Mar 13, 2020, 6:22 am
#3
Join Date: Sep 2011
Location: Land of Oz
Posts: 948
Copied from another thread
Border restrictions
7. Given the increase in imported cases from European countries, we are putting in place new border restrictions.
a. From 15 March 2020, 2359 hours, all new visitors with recent travel history to Italy, France, Spain and Germany within the last 14 days will not be allowed entry into Singapore, or transit through Singapore.
b. From 15 March 2020, 2359 hours, the following groups will be issued with a Stay-Home Notice (SHN):
i. Residents (Singapore Citizens and Permanent Residents) with recent travel history to Italy, France, Spain and Germany within the last 14 days; and
ii. Long-term pass holders (including work passes, Student’s Pass, Dependant’s Pass, and Long-term Visit Pass) with recent travel history to Italy, France, Spain and Germany within the last 14 days.
8. Persons under SHN will have to remain in their place of residence at all times for 14 days after returning to Singapore.
9. As previously announced, residents and long-term pass holders returning from mainland China (outside Hubei province2), Iran, and the Republic of Korea will continue to be issued a 14-day SHN upon return to Singapore.
10. All these border restrictions are temporary, and will be reviewed regularly based on the global situation.
Border restrictions
7. Given the increase in imported cases from European countries, we are putting in place new border restrictions.
a. From 15 March 2020, 2359 hours, all new visitors with recent travel history to Italy, France, Spain and Germany within the last 14 days will not be allowed entry into Singapore, or transit through Singapore.
b. From 15 March 2020, 2359 hours, the following groups will be issued with a Stay-Home Notice (SHN):
i. Residents (Singapore Citizens and Permanent Residents) with recent travel history to Italy, France, Spain and Germany within the last 14 days; and
ii. Long-term pass holders (including work passes, Student’s Pass, Dependant’s Pass, and Long-term Visit Pass) with recent travel history to Italy, France, Spain and Germany within the last 14 days.
8. Persons under SHN will have to remain in their place of residence at all times for 14 days after returning to Singapore.
9. As previously announced, residents and long-term pass holders returning from mainland China (outside Hubei province2), Iran, and the Republic of Korea will continue to be issued a 14-day SHN upon return to Singapore.
10. All these border restrictions are temporary, and will be reviewed regularly based on the global situation.
Mar 13, 2020, 6:29 am
#5
Join Date: Sep 2011
Location: Land of Oz
Posts: 948
Hi FlyerTalkers,
I've tried calling SQ now three times (re. the new block from passengers transiting through SIN on flights from Germany-Australia). My flight is on Sunday GDN-MUC-SIN-SYD booked directly with SQ. Each time I stay on hold for exactly 1hr20mins and then it gets cut off. I don't know what else to do. I've tried also writing to them on Facebook, but no replies there either. Would appreciate any suggestions how to contact them! If no-one can transit through SIN airport now, no idea what to do to contact them! Advice appreciated so much with thanks.
I've tried calling SQ now three times (re. the new block from passengers transiting through SIN on flights from Germany-Australia). My flight is on Sunday GDN-MUC-SIN-SYD booked directly with SQ. Each time I stay on hold for exactly 1hr20mins and then it gets cut off. I don't know what else to do. I've tried also writing to them on Facebook, but no replies there either. Would appreciate any suggestions how to contact them! If no-one can transit through SIN airport now, no idea what to do to contact them! Advice appreciated so much with thanks.
Being so close that may be your only saving grace.
Mar 13, 2020, 6:34 am
#6
Original Poster
Join Date: Feb 2009
Posts: 568
Dear FlossieFlyer,
Here is the information on the new block: https://www.gov.sg/article/covid-19-...ring-singapore
No, I'm an Australian citizen )) I have been in Poland for the past month.
Here is the information on the new block: https://www.gov.sg/article/covid-19-...ring-singapore
No, I'm an Australian citizen )) I have been in Poland for the past month.
Mar 13, 2020, 6:37 am
#7
Original Poster
Join Date: Feb 2009
Posts: 568
Yes I do, but spoke to them. Coronavirus restrictions are not covered as it's now a pandemic. I might be covered if the flight was actually cancelled, but it is not. I just can't take it because I'm not a Singapore national.
Mar 13, 2020, 6:38 am
#8
Join Date: Nov 2015
Location: LST
Programs: HH, VA, QF, SQ, Air NZ
Posts: 169
Dear FlossieFlyer,
Here is the information on the new block: https://www.gov.sg/article/covid-19-...ring-singapore
No, I'm an Australian citizen )) I have been in Poland for the past month.
Here is the information on the new block: https://www.gov.sg/article/covid-19-...ring-singapore
No, I'm an Australian citizen )) I have been in Poland for the past month.
Can you change to an earlier flight? Or a refund? There are no restrictions on Australians returning home from anywhere, even if they have been in a high risk area. But the SIN transit is the issue.
You might have this but here is a number I found on another thread on +65 6223 8888.
Mar 13, 2020, 6:41 am
#9
Original Poster
Join Date: Feb 2009
Posts: 568
I did not realise about the SIN part of the equation with their transit policy.
Can you change to an earlier flight? Or a refund? There are no restrictions on Australians returning home from anywhere, even if they have been in a high risk area. But the SIN transit is the issue.
Can you change to an earlier flight? Or a refund? There are no restrictions on Australians returning home from anywhere, even if they have been in a high risk area. But the SIN transit is the issue.
Mar 13, 2020, 6:53 am
#10
Join Date: Nov 2015
Location: LST
Programs: HH, VA, QF, SQ, Air NZ
Posts: 169
Another number I found was for the US.
+1 800-742-3333
[email protected]
Good luck with getting home.
+1 800-742-3333
[email protected]
Good luck with getting home.
Mar 13, 2020, 6:56 am
#11
Original Poster
Join Date: Feb 2009
Posts: 568
Another number I found was for the US.
+1 800-742-3333
[email protected]
Good luck with getting home.
+1 800-742-3333
[email protected]
Good luck with getting home.
Mar 13, 2020, 7:37 am
#12
Join Date: Jun 2017
Posts: 2,279
U have not stay at Germany right for the past 14 days?
From SQ website, the alternative is connect via CPH from GDN. (6am departure from GDN).
I think maybe you need to standby some flight options n propose to the agent once u get through. Instead of waiting for the agent to search.
Are u calling the Singapore contact Centre ?
are u able to call the Poland contact Centre? Or visit their office ?
From SQ website, the alternative is connect via CPH from GDN. (6am departure from GDN).
I think maybe you need to standby some flight options n propose to the agent once u get through. Instead of waiting for the agent to search.
Are u calling the Singapore contact Centre ?
are u able to call the Poland contact Centre? Or visit their office ?
Mar 13, 2020, 7:44 am
#13
Original Poster
Join Date: Feb 2009
Posts: 568
U have not stay at Germany right for the past 14 days?
From SQ website, the alternative is connect via CPH from GDN. (6am departure from GDN).
I think maybe you need to standby some flight options n propose to the agent once u get through. Instead of waiting for the agent to search.
Are u calling the Singapore contact Centre ?
are u able to call the Poland contact Centre? Or visit their office ?
From SQ website, the alternative is connect via CPH from GDN. (6am departure from GDN).
I think maybe you need to standby some flight options n propose to the agent once u get through. Instead of waiting for the agent to search.
Are u calling the Singapore contact Centre ?
are u able to call the Poland contact Centre? Or visit their office ?
Thank you for your advice )) Appreciated!
No, I have not been in Germany at all, only Poland.
Yes, I have a list of options written down, including transferring to flights via CPH, MUC or FRA tomorrow instead of Sunday, or via CPH on Sunday.
Yes, calling the Singapore centre. I've also tried the Polish number but not getting through either. Unfortunately, I am in Gdańsk, so impossible to get to the office in Warsaw, but I have emailed them also.
If I can't get through soon, maybe my best option is to just book a completely new flight and lose the other flight. Ouch.
Mar 13, 2020, 7:58 am
#14
Join Date: Jun 2017
Posts: 2,279
Dear sbs2716g,
Thank you for your advice )) Appreciated!
No, I have not been in Germany at all, only Poland.
Yes, I have a list of options written down, including transferring to flights via CPH, MUC or FRA tomorrow instead of Sunday, or via CPH on Sunday.
Yes, calling the Singapore centre. I've also tried the Polish number but not getting through either. Unfortunately, I am in Gdańsk, so impossible to get to the office in Warsaw, but I have emailed them also.
If I can't get through soon, maybe my best option is to just book a completely new flight and lose the other flight. Ouch.
Thank you for your advice )) Appreciated!
No, I have not been in Germany at all, only Poland.
Yes, I have a list of options written down, including transferring to flights via CPH, MUC or FRA tomorrow instead of Sunday, or via CPH on Sunday.
Yes, calling the Singapore centre. I've also tried the Polish number but not getting through either. Unfortunately, I am in Gdańsk, so impossible to get to the office in Warsaw, but I have emailed them also.
If I can't get through soon, maybe my best option is to just book a completely new flight and lose the other flight. Ouch.
you won’t lose the other flight. Can submit online for refunds. Citing the travel restrictions.
But maybe u might lost some money due to the price of the new ticket. Just submit this form before your flight. Put in whatever details n maybe the new ticket ref (if u buy new ticket) n see whether they can give u back the fare difference or not).
https://www.singaporeair.com/request.form
Mar 13, 2020, 8:02 am
#15
Original Poster
Join Date: Feb 2009
Posts: 568
Is this a one way ticket ? Or part of return ticket ? Not sure about the price u paid. But what I have look at current price is not that expensive for Y (around 3000PLN) or even Business class. (Around 9000PLN) for one way to Syd.
you won’t lose the other flight. Can submit online for refunds. Citing the travel restrictions.
But maybe u might lost some money due to the price of the new ticket. Just submit this form before your flight. Put in whatever details n maybe the new ticket ref (if u buy new ticket) n see whether they can give u back the fare difference or not).
https://www.singaporeair.com/request.form
you won’t lose the other flight. Can submit online for refunds. Citing the travel restrictions.
But maybe u might lost some money due to the price of the new ticket. Just submit this form before your flight. Put in whatever details n maybe the new ticket ref (if u buy new ticket) n see whether they can give u back the fare difference or not).
https://www.singaporeair.com/request.form
Thank you again )) You don't have to help, but you are, and I appreciate that!
It is the first part of a return ticket. I paid 6,500PLN. I think I might do what you say. I'll keep trying to get onto them, and if not, I'll book the other flight and HOPE they refund the other one.