Spring 2020 - SQ and MI service reductions
Mar 2, 2020, 11:46 pm
#46
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Can anyone give me some guidance on this situation please:
Original plan with separate tickets:
VA NTL-BNE arriving 12:05
14:45 SQ236 BNE-SIN-...-Europe
SQ switched me onto the SQ256 which leaves at 09:10 (5.5 hours earlier) with 5 days' notice. I can change the VA flight to the previous day, but the change fee is 300SGD and I'd need to book a hotel room at BNE for a night. Will SQ cover these costs do you think? I've submitted an enquiry to my TA, but the response time is 2 days and I would appreciate any guidance. Thanks.
Original plan with separate tickets:
VA NTL-BNE arriving 12:05
14:45 SQ236 BNE-SIN-...-Europe
SQ switched me onto the SQ256 which leaves at 09:10 (5.5 hours earlier) with 5 days' notice. I can change the VA flight to the previous day, but the change fee is 300SGD and I'd need to book a hotel room at BNE for a night. Will SQ cover these costs do you think? I've submitted an enquiry to my TA, but the response time is 2 days and I would appreciate any guidance. Thanks.
Option 1: see if they can re-accommodate you out of Sydney? Then take the train from Newcastle to SYD. Planes aren't that full at the moment.
Option 2: If cheaper, throw away your Virgin ticket and buy a new ticket on Jetstar day before or 6 am departure (arrive 6:10... which looking at the last couple of weeks has good reliability, but is a huge risk transferring to a much higher value ticket).
Unfortunately what you do before you get to the airport at BNE is not SQ's concern, as you are on separate tickets, so they won't provide accommodation for you, even though they cancelled your flight.
I am not sure if calling SQ will help either, as TA is supposed to deal with these sorts of things, but it can't hurt to try.
Mar 3, 2020, 5:59 am
#47
Join Date: Jun 2017
Posts: 2,280
SQ/MI have announced more cancellations today.
Previously i saw 10 pages in the PDF. Now have 28 pages.
https://www.singaporeair.com/saar5/p...tcanxtable.pdf
Previously i saw 10 pages in the PDF. Now have 28 pages.
https://www.singaporeair.com/saar5/p...tcanxtable.pdf
Mar 3, 2020, 6:38 am
#48
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
I just got notification of a flight cancellation that is _not_ on the list posted in #47 . They have rebooked me onto an unsuitable route. I was SIN-HIJ and now rebooked onto SIN-FUK. My eventual destination is NGO so this is taking me considerably farther away from where I need to go. I'm a no-status flyer with SQ - any guidance on how flexible they are likely to be on rerouting me better or refunding me? Any tips on times/days-of-week to call?
Mar 3, 2020, 7:18 am
#49
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
SQ/MI have announced more cancellations today.
Previously i saw 10 pages in the PDF. Now have 28 pages.
https://www.singaporeair.com/saar5/p...tcanxtable.pdf
Previously i saw 10 pages in the PDF. Now have 28 pages.
https://www.singaporeair.com/saar5/p...tcanxtable.pdf
Was already upset with borders being closed effectively with 14 days quarantine - rather panicky responses for some countries ! Necessary to impose for some but others ?? .. there goes trips for at least half the year !!
Looks like a few of our flights are affected so far including EU
Now to plough through rest of it . Went personally to PPS SIA at ION this afternoon but no mention then !!
Mar 3, 2020, 2:46 pm
#50
Join Date: May 2019
Posts: 154
Does anyone know if SQ1/SQ2 is affected in April? The PDF shows that these flights are affected until 3/29 but when I tried to book a RT from SFO->HKG in April; all the searches come back as no flights available. Interesting, if I search for SFO->SIN, SQ1 shows up with 1 stopover in HKG for the same dates in April.
SQ/MI have announced more cancellations today.
Previously i saw 10 pages in the PDF. Now have 28 pages.
https://www.singaporeair.com/saar5/p...tcanxtable.pdf
Previously i saw 10 pages in the PDF. Now have 28 pages.
https://www.singaporeair.com/saar5/p...tcanxtable.pdf
Mar 3, 2020, 4:27 pm
#51
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,374
Does anyone know if SQ1/SQ2 is affected in April? The PDF shows that these flights are affected until 3/29 but when I tried to book a RT from SFO->HKG in April; all the searches come back as no flights available. Interesting, if I search for SFO->SIN, SQ1 shows up with 1 stopover in HKG for the same dates in April.
I'm traveling on SQ1/SQ2 in early April and my booking still shows the stops in HKG.
Mar 3, 2020, 5:37 pm
#52
Join Date: Jun 2017
Posts: 2,280
Mar 3, 2020, 8:38 pm
#53
Join Date: May 2019
Posts: 154
Mar 4, 2020, 8:30 am
#55
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,374
or cancel SQ1/SQ2 outright and move the pax to one of the 2 daily non-stops to SIN. There seem to be a lot of blocked seats on those non-stops (at least on the days I'm flying). I don't fly SQ enough to know if that's normal.
Mar 4, 2020, 7:26 pm
#56
Join Date: Jun 2017
Posts: 2,280
N foresee more cancellations for SQ2/1 in April.
Mar 4, 2020, 7:37 pm
#57
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
At the other end of the route length spectrum, my MI flight from HKT was cancelled and we were rebooked on a new SQ replacement flight. Aircraft goes from a 319 to a 777.
I surmise that SQ has a few wide bodies that have no longhaul flying assigned and are deploying them on short regional turns at least once a day as an alternative to parking them.
So these schedule cutbacks actually worked in my favour: bigger plane, *A gold status and miles credited to United, none of which would have happened on MI.
I surmise that SQ has a few wide bodies that have no longhaul flying assigned and are deploying them on short regional turns at least once a day as an alternative to parking them.
So these schedule cutbacks actually worked in my favour: bigger plane, *A gold status and miles credited to United, none of which would have happened on MI.
Mar 4, 2020, 8:37 pm
#58
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
SQ just rebooked us to 23 April SQ 451 MLE-SIN -- was originally booked for 22 April.
Our problem: we will be on a points stay at the Waldorf Astoria ending on the 22nd, and paying out of pocket for another night (currently USD $2,400 ex taxes/fees) is obviously not an option. SQ now have us stranded in one of the most expensive places on earth without accommodation on the last night.
What are our options? The way I see it:
- Rebooked on another airline on the 22nd?
* will be a downgrade in terms of the itinerary as no other airline (except Silk Air) flies direct to SIN from MLE
* will be a downgrade in terms of the experience (we're in J on the B787-10), unless maybe they rebook us on QR with QSuites which would add a lot of time to the itinerary anyway
- Rebooked onto one of Silk Air's flights on the 22nd?
* obviously huge downgrade in terms of experience.
* Flight also departs in the morning (vs just before midnight) which means we lose a full day at the Waldorf Astoria.
- SQ to organize accommodation for the last night? What is reasonable to ask for?
* Not really keen to be holed up in some average 3-star property in Male for 24 hours.
* Leaving one day later than our original flight also means we miss a full day of work -- would any SQ cover the loss of income?
I'm leaning towards the last option being the one I would prefer, but I obviously don't want to have to pay out of pocket for a hotel in a place like the Maldives which is incredibly expensive.
EDIT: By the way, what happens if I click "Decline" on the rebooking blurb on the SQ website when I try to access my booking?
EDIT2: I've paid flights and accommodation with different credit cards so I don't think the bundled travel insurance (wouldn't be very comprehensive anyway being HK issued cards) would be eligible.
Our problem: we will be on a points stay at the Waldorf Astoria ending on the 22nd, and paying out of pocket for another night (currently USD $2,400 ex taxes/fees) is obviously not an option. SQ now have us stranded in one of the most expensive places on earth without accommodation on the last night.
What are our options? The way I see it:
- Rebooked on another airline on the 22nd?
* will be a downgrade in terms of the itinerary as no other airline (except Silk Air) flies direct to SIN from MLE
* will be a downgrade in terms of the experience (we're in J on the B787-10), unless maybe they rebook us on QR with QSuites which would add a lot of time to the itinerary anyway
- Rebooked onto one of Silk Air's flights on the 22nd?
* obviously huge downgrade in terms of experience.
* Flight also departs in the morning (vs just before midnight) which means we lose a full day at the Waldorf Astoria.
- SQ to organize accommodation for the last night? What is reasonable to ask for?
* Not really keen to be holed up in some average 3-star property in Male for 24 hours.
* Leaving one day later than our original flight also means we miss a full day of work -- would any SQ cover the loss of income?
I'm leaning towards the last option being the one I would prefer, but I obviously don't want to have to pay out of pocket for a hotel in a place like the Maldives which is incredibly expensive.
EDIT: By the way, what happens if I click "Decline" on the rebooking blurb on the SQ website when I try to access my booking?
EDIT2: I've paid flights and accommodation with different credit cards so I don't think the bundled travel insurance (wouldn't be very comprehensive anyway being HK issued cards) would be eligible.
- Change to the Silk Air flight on our original date (22 April) at no cost
- Change to the SQ flight on the following day -- the flight we have currently been rescheduled onto
- Cancel the entire itinerary (including the outbound to the Maldives -- a revenue ticket) at no cancellation fee
Next, I am reaching out to the WA to see if we can move the entire stay one day forward, and hope SQ can accommodate by moving our outbound one day forward as well at no cost (given they have offered to cancel at no cost).
Mar 4, 2020, 9:27 pm
#59
Join Date: Jun 2017
Posts: 2,280
Received a response from SQ -- our options are:
- Change to the Silk Air flight on our original date (22 April) at no cost
- Change to the SQ flight on the following day -- the flight we have currently been rescheduled onto
- Cancel the entire itinerary (including the outbound to the Maldives -- a revenue ticket) at no cancellation fee
Next, I am reaching out to the WA to see if we can move the entire stay one day forward, and hope SQ can accommodate by moving our outbound one day forward as well at no cost (given they have offered to cancel at no cost).
- Change to the Silk Air flight on our original date (22 April) at no cost
- Change to the SQ flight on the following day -- the flight we have currently been rescheduled onto
- Cancel the entire itinerary (including the outbound to the Maldives -- a revenue ticket) at no cancellation fee
Next, I am reaching out to the WA to see if we can move the entire stay one day forward, and hope SQ can accommodate by moving our outbound one day forward as well at no cost (given they have offered to cancel at no cost).