Hassle-free to claim Krisflyer miles for bookings with Star Alliance airlines
Jun 20, 2019, 10:16 am
#16
Original Poster
Join Date: Jun 2019
Posts: 8
Getting (or not getting) miles has nothing to do with OTAs.
In fact unless the fare is significantly cheaper through the OTA or I was doing a complex routing involving multiple airlines I’d avoid OTAs because of 2 reasons - huge change/cancellation fees & restrictions over and above what the airlines charge and I’d be lower in the pecking order in case of IRROPS unless I had status.
In fact unless the fare is significantly cheaper through the OTA or I was doing a complex routing involving multiple airlines I’d avoid OTAs because of 2 reasons - huge change/cancellation fees & restrictions over and above what the airlines charge and I’d be lower in the pecking order in case of IRROPS unless I had status.
Just to share about another disappointing incident on Krisflyer's service on claiming back missing miles... My sister was kind enough and too polite in her email enquiries to KF Contact (Krisflyer Customer Service) for the same Swiss Air's Business class flight we took together in April 2019. She provided the emial ticket confirmation to ease the processing but she is unable to provide the boarding pass to Krisflyer as she didn't keep a copy of any of the return flights. This is because Swiss Air does not require Business class passengers to do online check in and the airlines checks in the passengers automatically one day before the flight. However, the rigid Krisflyer insisted my sister to provide boarding pass, otherwise KF is unable to credit the missing miles. Oh My! Not sure why Krisflyer provides such shody service to the passengers... It appears like KF does not welcome the passengers to claim missing miles with their alliance airlines and makes the claim process to be so painful and inefficient. If that is the case, why would Krisflyer joined Star Alliance?!
Thought of sharing these terrible experience with Krisflyer and alert fellow travellers to be more careful when dealing with Krisflyer...
Jun 20, 2019, 10:29 am
#17
Original Poster
Join Date: Jun 2019
Posts: 8
Getting (or not getting) miles has nothing to do with OTAs.
In fact unless the fare is significantly cheaper through the OTA or I was doing a complex routing involving multiple airlines I’d avoid OTAs because of 2 reasons - huge change/cancellation fees & restrictions over and above what the airlines charge and I’d be lower in the pecking order in case of IRROPS unless I had status.
In fact unless the fare is significantly cheaper through the OTA or I was doing a complex routing involving multiple airlines I’d avoid OTAs because of 2 reasons - huge change/cancellation fees & restrictions over and above what the airlines charge and I’d be lower in the pecking order in case of IRROPS unless I had status.
Jun 20, 2019, 6:07 pm
#18
Original Poster
Join Date: Jun 2019
Posts: 8
I have recently updated in #15 my sister's experience with Krisflyer in claiming back missing miles for an eligible booking class.
To be honest, I am not against direct booking with the airlines or the alliance partners as I always believe there will be unique benefits for this group of passengers for booking direct. However, the terrible way of Krisflyer handling missing miles with eligible booking class really pushes me towards booking through OTA. It is a sharing session and for the benefits for all fellow travellers, you may have a different view and experience =)
Perhaps it is time for Singapore Air and Krisflyer to review its quality control and pricing mechanism.
To be honest, I am not against direct booking with the airlines or the alliance partners as I always believe there will be unique benefits for this group of passengers for booking direct. However, the terrible way of Krisflyer handling missing miles with eligible booking class really pushes me towards booking through OTA. It is a sharing session and for the benefits for all fellow travellers, you may have a different view and experience =)
Perhaps it is time for Singapore Air and Krisflyer to review its quality control and pricing mechanism.