Flights showing prices but greyed out
Feb 2, 2019, 1:17 am
#1
Original Poster
Join Date: Jun 2004
Programs: BD, DL, UA, AA, Marriott, SPG
Posts: 1,131
Flights showing prices but greyed out
I'm trying to book a flight on www.singaporeair.com. Several of the flight options are greyed out even though the show a price. I tried various different desktop browsers with the same result.
Screen shot -
On a mobile browser I was able to go all the way till the booking page and got the following error -
The flights selected are not a valid combination for this itinerary. Please change your flights selection.
Any tips on how I can book?
Thanks!
Screen shot -
On a mobile browser I was able to go all the way till the booking page and got the following error -
The flights selected are not a valid combination for this itinerary. Please change your flights selection.
Any tips on how I can book?
Thanks!
Last edited by piyush; Feb 2, 2019 at 1:41 am
Feb 2, 2019, 4:33 am
#2
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,426
Make a phone call to SQ.
Tell them you are unable to make the booking online. You shouldn’t have to pay any booking fees.
Tell them you are unable to make the booking online. You shouldn’t have to pay any booking fees.
Feb 7, 2019, 12:50 am
#3
Join Date: May 2006
Location: Singapore
Programs: SQ TPP, HH Gold, Bonvoy Gold
Posts: 155
Some of the return flight prices are not available if you choose certain cheaper fares for the outbound flights. Change the fare for the outbound flight to a more expensive fare and there should be more flights/fares available for the return flights.
Feb 7, 2019, 7:31 pm
#4
Join Date: Jul 2011
Location: Singapore
Programs: SQ/CX
Posts: 87
I do experience such issues before, went to book with an OTA, same price or sometimes cheaper for the same fare class.
Provided you don't have to change your booking, else you will have to pay the OTA's service/change fee + airline fees.
Provided you don't have to change your booking, else you will have to pay the OTA's service/change fee + airline fees.
Apr 24, 2019, 4:00 am
#5
Original Poster
Join Date: Jun 2004
Programs: BD, DL, UA, AA, Marriott, SPG
Posts: 1,131
This is exactly what was happening.
I think the reason this is happening is that my original ticket was BOM - SIN - DPS - SIN - BOM without any stopovers. I now want to prepone my BOM - SIN ticket and add a stopover. I am of course willing to pay the change fee and fare difference. I am also OK with cancelling the BOM - SIN segment and paying a change fee and buying a new ticket for BOM - SIN but the OTA says it's not possible.
I called SQ and they said only the OTA can make a change to the ticket.
Any tips?
Thanks!