Seattle1

I was booked on a SQ ticket on Business (J) for Singapore --> Frankfurt (SQ) --> Vienna (Lufthansa but SQ codeshare) and back. I flew the sectors from Singapore to Vienna.

However, the flight from Vienna to Frankfurt was cancelled due to a storm at Frankfurt. After several attempts, they re-routed me on Qatar airways - Economy to Doha (no Business seat available), then Business from Doha to Singapore.

In such cases of re-routing (it obviously wasn't my choice), what happens to the mileage accrual and the PPS value for the return leg? It was paid for on a SQ ticket. Do I need to actively do anything?

Also, when there is a need to re-route, who is responsible for handling it? Lufthansa or SQ? The entire ticket was SQ and the Lufthansa sectors had a SQ flight number (codeshare).

Thank you for your advice.

SK AAR

You need to apply to SQ Krisflyer for ORC (original routing credit). Whether it will be approved, I have no idea as I have no experience with SQ Krisflyer. This is not an LH issue/LH can't do anything for you in terms of crediting Krisflyer miles.

Re-routing is handled by the carrier unable to perform. In line with this I assume that LH rebooked you to QR. You may also have been lucky that SQ would have been prepared to rebook you if you had given SQ a call but it is always better to ask the airport agents of the actual carrier to let them deal with it.

Tokyoite

lingua101

as far as I know, you will not get the credit, as you need to actually fly the flights.

I was booked in SIN-BKK-HKG on 2 seperate CX flighs due to last minute arrangement. On the day of travel, they told me that there is seat avail on SIN-HKG flight that depart quite close to SIN-BKK flight timing and asking if I want to be on that flight. but they told me then I will only get credit on SIN-HKG (1 sector).

So, I am also interested to know if airlines will honor the original flights miles. especially when the flight was cancelled or delayed.

SilverChris

It's called ORC for a reason. Every case is assessed individually.

This is a question for the CX forum. But my guess is no, given how it's a voluntary change.

Mwenenzi

And as this is FT we all hope you have gotten or will claim to a OW ffp for the QR flights. (double dipping ff miles is good ^ )
https://www.wheretocredit.com/qr/j
https://www.wheretocredit.com/qr/y (but you may not have flown Y booking fare class)

Kiwi Flyer

That is incorrect. In the event of involuntary re-routing, a request for original routing credit can be made, to get the miles as if you'd flown the ticketed route. This has been my experience with many different operating airlines and many different frequent flyer programmes.

However, the CX example you gave would be a voluntary change, which is not eligible for original routing credit.

lingua101

OK. I guess the key word is "involuntary". And needs to request for "missing" mileage claim I suppose. Thanks for the info.

Seattle1

Thanks for the advice. Is double dipping actually allowed, or should it be done quietly?

Which airlines in OW would you recommend putting the miles in? I am based in Singapore, and fly Star Alliance as much as possible. Was thinking either American Airlines (in case United doesn't give options there) or Cathay Pacific (although in the region, more likely to try for SQ). Any suggestions would be appreciated.

Seattle1

Thank you for the advice, everyone. I will see what I can do

Seattle1

Is it all right to claim OW miles, and also claim miles from SQ? Is double dipping a standard practice when you get re-routed on different carriers?

I realized that I need to claim the Qatar airways flights within 30 days.