“Upgrade” existing economy award ticket to business?
Jan 2, 2018, 6:23 am
#1
Original Poster
Join Date: Jan 2017
Posts: 192
“Upgrade” existing economy award ticket to business?
Booked an SQ award ticket with miles only to decide it was worth the extra work (and miles) to do it in business.
Assuming there’s availability (even if on another flight), how would Singapore handle this? Would I have to cancel my existing reservation and wait for the miles to redeposit?
Assuming there’s availability (even if on another flight), how would Singapore handle this? Would I have to cancel my existing reservation and wait for the miles to redeposit?
Jan 2, 2018, 7:06 am
#2
Join Date: Apr 2015
Location: Singapore
Programs: Krisflyer Gold, Starwood Gold, Hilton Gold
Posts: 444
Basically yes. If you phone up you may be able to get the agent to cancel your existing economy booking and immediately redeposit miles to confirm your new business ticket but YMMV.
Good decision BTW. Redeeming for economy is really missing the point
Good decision BTW. Redeeming for economy is really missing the point
Jan 2, 2018, 6:46 pm
#3
Join Date: May 2006
Location: Singapore
Programs: SQ TPP, HH Gold, Bonvoy Gold
Posts: 155
My experience in these cases is that they will cancel your Y reservation, make the J reservation and just deduct the additional miles needed for your J flight from your account to ticket your J flight -- no redeposit needed.
Jan 2, 2018, 7:25 pm
#4
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Not exactly Y to J, but a few months ago I "upgraded" a J award to F, and the miles deduction was done immediately over the phone as how Ex-SIN described. Note that I got hit with a usd20 or usd25 fee, can't remember whether it was a cancel/re-issue fee or just a cabin class change fee though.
Jan 9, 2018, 11:34 am
#5
Original Poster
Join Date: Jan 2017
Posts: 192
Booked an SQ award ticket with miles only to decide it was worth the extra work (and miles) to do it in business.
Assuming there’s availability (even if on another flight), how would Singapore handle this? Would I have to cancel my existing reservation and wait for the miles to redeposit?
Assuming there’s availability (even if on another flight), how would Singapore handle this? Would I have to cancel my existing reservation and wait for the miles to redeposit?
I sorted this out by calling Singapore and requesting an award hold for the J seats while the remainder of my SPG points were transferring into my KF account. When those points were in, I called Singapore again and had them cancel my existing reservation -- it took about 16 hours for those miles to redeposit, at which point I called a third time to confirm and ticket the J award on hold. Pretty seemless and Singapore/KF support really shone here.
BUT, it looks like there's an easier way to do this online through Manage my booking, by simply changing the booking. Unclear if that works if you're booking into a different cabin on the same flight (my flight was different), but I didn't go that route because I was worried the seats would disappear as I waited for my SPG transfer to clear.
Jan 9, 2018, 6:53 pm
#6
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
It won't work through manage my booking as you were already holding an award ticket. You cant upgrade that any further using miles. It is a cancel and rebook as you did. However, all could have been done during your second call as the agent can redeposit the miles immediately and book the new itinerary. YMMV